Pros: The customer service was by far the best I've ever had!
Sep 5 2016
Pros: The cars gas mileage was good and the cost of the rental wasn't bad for 5 days
Cons: The car was not clean, there was a film of dirt on the windshield on the inside, and the dashboard was dirty. The rental was from Tuesday to Sunday. The car was to be returned by 1:30 on Sun. Went to return the car, the office was closed. Then was to be closed on Monday due to holiday. Had to leave the car in the parking lot being that I had to return home. They do not have drop boxes so now my sister will have to take the keys to them on Tuesday.
Mar 27 2017
Cons: I didn't get to pick up the car because the location was closed. I had to go to a Budget location and rent a car there.
Pros: im a hertz gold club member, and booked with Hertz at lest 12-15 trips. i've never had an issue until this rental.
Cons: the rental pickup location didn't actually have an operating Hertz lot anymore. i had to fight rush hour traffic to get there, only to find this was the case. Customer service was a challenge at first. I had to speak to 3 different people to finally get to the online rentals rep. she honored my rate, but i ad to drive an extra hour out of my way to pickup the car. I was given a Prius, when I ordered a midsize vehicle. i assume this was how the airport location made up for the difference in the daily rate. That car was too small for me.
May 8 2017
Pros: The van was very clean
Cons: The van had a constant noise coming from the rear end of the vehicle
May 15 2017
Pros: The young lady who waited on us at both on pickup and return was very friendly and helpful. She was so busy yet still so pleasant. We were given a discount that we didn't even know we were eligible for. The car got very good gas mileage and we would definitely use them again.
Cons: It was very busy and the young lady was having to answer the phones and wait on all the people. We felt she is very overworked and deserves some sort of reward. However; she never seemed overwhelmed or lost control of any of the customers. It was a very good experience for my husband and I. We just felt very sorry for her.
Cons: All was good except for the cleanliness of the inside windows. The fron window, rear view mirror and passenger side window were dirty. Looked like they had been sprayed with something and not wiped off. Almost impossible to see out side window.
Save yourself a headache - Do not rent from budget
Cons: They gave away my reservation and couldn't find a replacement until and hour later and when they finally did they wouldn't take any form of payment except credit card and turned us away after wasting all our time. The customer service representative at the front desk was rude and ignored us half the time we were there.
8 travelers who rented a car in Cordova gave the car agency they used an average rating of 6.2
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