Guest Reviews
Overall Rating
6.7
Good
Based on 7 reviews
Cleanliness
7.4
Comfort
6.3
Pickup/Dropoff
7.1
Value for money
6.6
Hertz car rental prices in Dearborn
| Compact | $23/day | |
| SUV | $28/day | |
| Minivan | $54/day | |
| Luxury | $58/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
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car was clean
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great car
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car was great
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10.0
good value, great service
Pros: service was excellent. the car was clean and nice.
review from
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3.2
Renting a junker...
Pros: Hertz staff are nice and on the ball as usual.
Cons: This and my last Hertz rental were terrible cars. Both car interiors were dirty and clearly had been recently smoked in despite Hertz policy of non-smoking. The previous one's smell gave my wife a headache each day we were in it. The full-size Nissan I just rented which had exterior scratches everywhere had 44,000 miles on it. Shockingly, it drove like it had 144K on it! The list of squeaks, rattles, and mechanical things is too long to list here. I'm not saying the car is unsafe, but it drove like an old jalopy. Actually, it was kind of unsafe because when you floor it to accelerate onto the freeway it will NOT upshift. So, to make it go faster, I had to lift my foot up off of the accelerator to make it shift up to the next gear and then push again! LOL!
review from
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2.0
Bad service
Pros: Staff was rude, refuse to listen to customer and was very unsympathetic to the situation on hand.
Cons: Will not acknowledge the entire transaction citing corporate policy about using same credit card for both the on line and in the store process . I produced the card and told the staff that the issuing bank had replaced the number with a new one after I made the reservation . Gave the employee both cards and my ID along with the service number to citicards to verify, but the gentleman refused to give me the car as a "pre paid " customer and said I can forget my on line transaction and rent the same vehicle as a walk in customer for double the price . I will never go back to this business ever again ... Will make sure to let everyone know my experience as well.
review from
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9.2
Pros: It was a nice car and in good condition. Good on gas - it was exactly what I had asked for and no one tried to talk me into something I didn't want.
Cons: The people were fine...Christine was really good, but I had to wait over 30 minutes to return my car - there was only one person ahead of me - but Christine was the only employee and she was left to do everything by herself. She had to clean the cars, check cars in and out and answer the phone - which rang constantly! I made sure I arrived about 45 minutes before I had to turn my car in but by the time she was able to wait on me I barely got checked in before my time was up!
review from
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3.6
Pros: .Lady who did rental was very nice
Cons: Didn't have the car I reserved, also when I asked todrop off the car a day early I was told that it wouldn't be taken off total since I prepaid. Was billed for a week plus a day for rental from Thursday afternoon to Monday evening
review from
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10.0
good value, great service
Pros: service was excellent. the car was clean and nice.
review from
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9.2
Pros: It was a nice car and in good condition. Good on gas - it was exactly what I had asked for and no one tried to talk me into something I didn't want.
Cons: The people were fine...Christine was really good, but I had to wait over 30 minutes to return my car - there was only one person ahead of me - but Christine was the only employee and she was left to do everything by herself. She had to clean the cars, check cars in and out and answer the phone - which rang constantly! I made sure I arrived about 45 minutes before I had to turn my car in but by the time she was able to wait on me I barely got checked in before my time was up!
review from
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3.2
Renting a junker...
Pros: Hertz staff are nice and on the ball as usual.
Cons: This and my last Hertz rental were terrible cars. Both car interiors were dirty and clearly had been recently smoked in despite Hertz policy of non-smoking. The previous one's smell gave my wife a headache each day we were in it. The full-size Nissan I just rented which had exterior scratches everywhere had 44,000 miles on it. Shockingly, it drove like it had 144K on it! The list of squeaks, rattles, and mechanical things is too long to list here. I'm not saying the car is unsafe, but it drove like an old jalopy. Actually, it was kind of unsafe because when you floor it to accelerate onto the freeway it will NOT upshift. So, to make it go faster, I had to lift my foot up off of the accelerator to make it shift up to the next gear and then push again! LOL!
review from
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2.0
Bad service
Pros: Staff was rude, refuse to listen to customer and was very unsympathetic to the situation on hand.
Cons: Will not acknowledge the entire transaction citing corporate policy about using same credit card for both the on line and in the store process . I produced the card and told the staff that the issuing bank had replaced the number with a new one after I made the reservation . Gave the employee both cards and my ID along with the service number to citicards to verify, but the gentleman refused to give me the car as a "pre paid " customer and said I can forget my on line transaction and rent the same vehicle as a walk in customer for double the price . I will never go back to this business ever again ... Will make sure to let everyone know my experience as well.
review from
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3.6
Pros: .Lady who did rental was very nice
Cons: Didn't have the car I reserved, also when I asked todrop off the car a day early I was told that it wouldn't be taken off total since I prepaid. Was billed for a week plus a day for rental from Thursday afternoon to Monday evening
review from
Where can I find Hertz car rentals in Dearborn?
23701 Kean St, Hertz car rentals
Address
23701 Kean StPhone
+1 313 792 8206Top Tips For Renting a Car from Hertz in Dearborn
- 25% of our users found rental cars from Hertz in Dearborn for $34 or less
- Book your rental car from Dearborn in Hertz at least 1 day before your trip in order to get a below-average price
- Compact rental cars from Hertz in Dearborn are around 40% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Dearborn
How much does it cost to rent a car from Hertz in Dearborn?
On average a rental car from Hertz in Dearborn costs $48 per day.
What is the most popular rental car from Hertz in Dearborn?
Full-size (Chevrolet Malibu or similar) is the most frequently booked rental car type from Hertz in Dearborn.
How many car rental locations does Hertz have in Dearborn?
Hertz has 1 rental location in Dearborn. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Detroit Metropolitan Wayne County Airport (DTW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?
Yes