Book Hertz car rentals in Des Plaines

Pros: I reserved and paid for a full size sedan rental and when I arrived for pick up they had one vehicle available that was clearly not full size. Luckily a car that had just been returned became available but I was very turned off by the “take it or leave it” attitude of one of the staff members when I expressed that I wanted the full size sedan that I paid for.

Cons: This Hertz rental location was terrible. Called customer service to try to discuss pick up. Customer service representative put me on hold until the store closed, then wouldn’t answer the phone again. This caused us to miss our car rental completely, and they weren’t open for 2 days after that, so our trip was completely ruined. Absolute worst customer service at this Hertz location. As a nurse, I cannot imagine giving anyone service like that and getting away with it. Shameful.

Worst rental experience ever!

Cons: Flight was late. Counter was closed when I got there. Customer service was Useless in trying to find me another car, didn’t even care if they found me a car

Refused to rent to me with a debit card.

Pros: Nothing.

Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.

Cons: The Hertz location was unwelcoming, customer service was lacking. The sales people at the location were having a retirement discussion while we were standing in line waiting to get helped. Hertz charges an extra $13.50 a day to have your spouse as an additional driver. The only plus was the rental was cheap, but so was the service.

Cons: no notice of lack of shuttle service from the airport. closed on day of check out so no final bill available when leaving state.

No debit cards

Cons: Have always used a debit card to rent a car, was told that they just changed their policy. Have to rent a car from another company at 3 times the rate.

You get what you pay for

Pros: Cheapest in the area.

Cons: It took forever (about 25 min) to pick up the car. Dropping off was a bit quicker, but there was a long line with only one person working. Car had some damage, and it was only noted after I asked gat we do a walk around. Inside of the car was dirty and even had some animal hair in the back seat area.

Pros: I never used this reservation. Check your records.