Guest Reviews
Overall Rating
7.4
Good
Based on 3,845 reviews
Cleanliness
7.4
Comfort
6.8
Pickup/Dropoff
6.0
Value for money
7.1
Hertz car rental prices in Des Plaines
| SUV | $39/day | |
| Premium | $48/day | |
| Luxury | $54/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
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airport location
great car
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car was great
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great experience
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7.2
Cons: The location just north of O’Hare is under staffed. There were 2 employees there......Josh, who was prompt and helpful, and a woman who was worthless.
review from
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10.0
Pros: Great staff
review from
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2.0
Worst rental experience ever!
Cons: Flight was late. Counter was closed when I got there. Customer service was Useless in trying to find me another car, didn’t even care if they found me a car
review from
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8.4
Pros: Hertz was great, I heard an odd noise from the rear of the car and Hertz checked it out. They said it was safe but offered me a different car if I preferred, I took the new car just to be safe.
Cons: I didn't like that the insurance I added was not through Hertz. It was through and independent company. This could have been too complicated for me if I got in an accident, Hertz said they would have charged the full damage amount directly to me and leave it up to me to be compensated by the other company.
review from
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2.0
Refused to rent to me with a debit card.
Pros: Nothing.
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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2.8
Cons: The Hertz location was unwelcoming, customer service was lacking. The sales people at the location were having a retirement discussion while we were standing in line waiting to get helped. Hertz charges an extra $13.50 a day to have your spouse as an additional driver. The only plus was the rental was cheap, but so was the service.
review from
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5.2
Cons: no notice of lack of shuttle service from the airport. closed on day of check out so no final bill available when leaving state.
review from
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3.6
No debit cards
Cons: Have always used a debit card to rent a car, was told that they just changed their policy. Have to rent a car from another company at 3 times the rate.
review from
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10.0
Excellent
Pros: Great car, good condition, low mileage.
review from
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5.2
You get what you pay for
Pros: Cheapest in the area.
Cons: It took forever (about 25 min) to pick up the car. Dropping off was a bit quicker, but there was a long line with only one person working. Car had some damage, and it was only noted after I asked gat we do a walk around. Inside of the car was dirty and even had some animal hair in the back seat area.
review from
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0.0
Pros: I never used this reservation. Check your records.
review from
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7.2
Cons: The location just north of O’Hare is under staffed. There were 2 employees there......Josh, who was prompt and helpful, and a woman who was worthless.
review from
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8.4
Pros: Hertz was great, I heard an odd noise from the rear of the car and Hertz checked it out. They said it was safe but offered me a different car if I preferred, I took the new car just to be safe.
Cons: I didn't like that the insurance I added was not through Hertz. It was through and independent company. This could have been too complicated for me if I got in an accident, Hertz said they would have charged the full damage amount directly to me and leave it up to me to be compensated by the other company.
review from
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2.0
Worst rental experience ever!
Cons: Flight was late. Counter was closed when I got there. Customer service was Useless in trying to find me another car, didn’t even care if they found me a car
review from
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2.0
Refused to rent to me with a debit card.
Pros: Nothing.
Cons: I was quite flustered and in a hurry from traveling. And the woman behind the counter refused to rent a car to me because I had only a debit card. I looked at Hertz's policies online and yes they do rent to anyone with a debit or credit card. So basically the woman at the counter was just too lazy to do her job. STAY AWAY from this place, and avoid it like the plague, because clearly they don't care if you've been traveling all day and needed a car asap so you can continue with your business. Go to Advantage next door. They're much nicer.
review from
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2.8
Cons: The Hertz location was unwelcoming, customer service was lacking. The sales people at the location were having a retirement discussion while we were standing in line waiting to get helped. Hertz charges an extra $13.50 a day to have your spouse as an additional driver. The only plus was the rental was cheap, but so was the service.
review from
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5.2
Cons: no notice of lack of shuttle service from the airport. closed on day of check out so no final bill available when leaving state.
review from
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3.6
No debit cards
Cons: Have always used a debit card to rent a car, was told that they just changed their policy. Have to rent a car from another company at 3 times the rate.
review from
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5.2
You get what you pay for
Pros: Cheapest in the area.
Cons: It took forever (about 25 min) to pick up the car. Dropping off was a bit quicker, but there was a long line with only one person working. Car had some damage, and it was only noted after I asked gat we do a walk around. Inside of the car was dirty and even had some animal hair in the back seat area.
review from
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0.0
Pros: I never used this reservation. Check your records.
review from
Other suppliers in Des Plaines scored
Where can I find Hertz car rentals in Des Plaines?
2170 S. Mannheim Rd., Hertz car rentals
Address
2170 S. Mannheim Rd.Phone
+1 847 297 7147Top Tips For Renting a Car from Hertz in Des Plaines
- 25% of our users found rental cars from Hertz in Des Plaines for $31 or less
- Book your rental car from Des Plaines in Hertz at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Hertz in Des Plaines are around 60% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Des Plaines
How much does it cost to rent a car from Hertz in Des Plaines?
On average a rental car from Hertz in Des Plaines costs $51 per day.
What is the most popular rental car from Hertz in Des Plaines?
Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Hertz in Des Plaines.
How many car rental locations does Hertz have in Des Plaines?
Hertz has 1 rental location in Des Plaines. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: O'Hare Intl Airport (ORD)?
Yes
Does Hertz offer shuttle or airport pick-up services from O'Hare Intl Airport (ORD)?
Yes
Does Hertz have a car rental location at the airport: Midway Airport (MDW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Midway Airport (MDW)?
Yes
Does Hertz have a car rental location at the airport: Greater Rockford Airport (RFD)?
No (According to our data)
Does Hertz offer shuttle or airport pick-up services from Greater Rockford Airport (RFD)?
Yes