Book Hertz car rentals at Honolulu Airport

• Can I bring a pet with me when I book Hertz Car Rentals at Honolulu Airport (HNL)?

  Hertz allows domestic pets, such as dogs and cats, to travel in their rental vehicles. However, it is important to note that bringing pets is subject to certain guidelines and conditions. Customers are required to use a pet restraint or carrier to ensure the safety of both the pet and the passengers. The pet restraint should be secured in the back seat area, and the pet must remain in the carrier while the vehicle is in motion. Additionally, travelers should inform Hertz about their intention to bring a pet when making a reservation, allowing the company to better assist in meeting the specific needs of pet owners.

• What benefits can I expect when I book Hertz Car Rentals at Honolulu Airport?

  Drivers renting a vehicle from the Honolulu Airport may find it advantageous to enroll in the company's rewards program to unlock a host of benefits that might enhance their overall travel experience. This rewards program offers perks such as discounts on future rentals, free upgrades to premium vehicles, and the flexibility to earn and redeem points across the company's vast network. Participating in the rewards program also adds customer value through the addition of priority services, check-ins, drop-offs, and more. Members enjoy expedited rental processes from the point of booking to the vehicle’s return.

• What add-on features are available to me when I book Hertz Car Rentals at Honolulu Airport?

  When booking a rental vehicle with Hertz, drivers have the option to enhance their travel experience by choosing from a variety of add-on features designed to address specific needs and preferences. One notable add-on is the availability of car seats to ensure the safety and comfort of younger passengers during the journey. Hertz offers a wide selection of these to meet the needs of different height and weight requirements. Hertz also provides a range of other add-ons to customize the rental experience further, such as GPS navigation systems and added cargo options.

• How much does it cost to rent a car from Hertz at Honolulu Airport?

  On average a rental car from Hertz at Honolulu Airport costs $48 per day.

• What is the most popular rental car from Hertz at Honolulu Airport?

  Medium rental cars (Chevrolet Trax or similar) are the most frequently booked rental car type from Hertz at Honolulu Airport.

• Where can I find Hertz car rentals at Honolulu Airport?

  300 Rodgers Blvd is the closest Hertz rental location to Honolulu Airport. The telephone number for this location is +1 808 837 7100.

• Does Hertz offer shuttle or airport pick-up services from Honolulu Airport (HNL)?

  Yes

Reviews

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2.0

Absolutely. That context makes the experience significantly more frustrating because you were already dealing with an exhausting travel situation. I’d include it without making it sound overly dramatic: This was our first time renting from this company, and we specifically chose them because a family member had recommended them. Unfortunately, our experience at the Honolulu Airport location was horrible. We reserved and paid for a toddler car seat with our rental. When we arrived, we were initially told that there was no car seat on our reservation. After showing the employee our confirmation proving that we had reserved one, we were then told that someone must have taken our car seat. We asked whether another car seat was available and were told they would get one for us. From that point, we were strung along for over an hour. We were repeatedly told it would only be a few more minutes, but no one ever brought us a car seat or gave us a clear answer about what was happening. What made this experience even more difficult was the circumstances we were already dealing with. We had just come from Kauai after experiencing a hurricane and being without power for several days. We were exhausted, traveling with our three young children, and simply trying to get safely to our next destination. We had specifically reserved a toddler car seat ahead of time because we needed to know that safe transportation would be available for our family when we arrived in Honolulu. Instead, after everything we had already been through, we spent more than an hour at the airport waiting for something we had reserved and paid for, only to ultimately leave without a rental car at all. When it became clear that they could not provide the car seat, we decided we needed to cancel the rental. We were then told that the employees at the location could not cancel our reservation and that we would have to call customer service ourselves. Despite the fact that they were unable to provide what we had reserved, they still attempted to charge us for the rental. Trying to cancel and receive a refund was just as frustrating. I was sent in circles and repeatedly connected to the local Honolulu Hertz phone number, where no one answered. At no point did I feel like anyone cared about the situation, took responsibility, or made a meaningful effort to make it right. What was most disappointing was the complete lack of concern or urgency from the people we dealt with. We understood that mistakes can happen and that equipment can become unavailable, but the way the situation was handled was unacceptable. Rather than being upfront with us, finding a solution, or taking responsibility for being unable to fulfill our reservation, we were repeatedly told to keep waiting and then left to deal with the cancellation and refund ourselves. It was an incredibly disappointing first experience, especially after choosing this company based on a family member's recommendation. After an already exhausting few days for our family, this was the last thing we needed. Based on the way this situation was handled, I would not rent from them again and would not recommend them to others.Reviewed Sep 13 2026

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4.0

It would be nice is the extra cost were identified in the original booking. Spent 300$ more than I had planned.Reviewed Jan 23 2026

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2.0

Plane was delayed, by the time we got there they were closed. had to book a new car with budgetReviewed Sep 30 2025

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10.0

Good from start to endReviewed Nov 7 2024

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2.0

Pick up was bait and switch. Car not ready. Did precheck to “skip the line.” Tried to up sell me in order to get into a car. Waited an hour and forty minutes and told only car available was compact, not SUV and there was no way to refund money. I held my ground and got the car unordered but was terrible customer service and terrible policy and management. Will NEVER use Hertz again and will be telling this story on social media platforms.Reviewed Nov 3 2024

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10.0

It was fast and efficient. TyReviewed Oct 8 2024

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10.0

Very quick to get the car - didn't have to go to the counter. Text/email updates to automate car pickup worked great.Reviewed Jul 15 2024

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10.0

Regarding the email about necessary belongings. It said credit card, so I took that, but I didn't think debit cards were allowed and lost over an hour going back to the hotel to get my credit card. It would have been helpful if it was clearly statedReviewed Oct 20 2022

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