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6.0
Tje size of the car was great and the staff were wonderful. I thoughtvit was very expensive. NOT representing what was advertised.Reviewed May 24 2023
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2.0
OMG! I never write any reviews but this place was so bad! They big companies of Thrifty, Hertz and Dollar combined together to save money. One small pickup area, 3 counters, 2 attended. There was about 100 people waiting, it took 2 hours to get a car. Complete waste of time!Reviewed Apr 23 2023
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2.0
The car was nice and in good condition. When we dropped it off the attendant said we were good to go. Then later, I received a fuel charge and other fees. Next time I will go to a more reputable rental company.Reviewed Apr 16 2023
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2.0
The line to get a car was over an hour long, so we gave up and went elsewhere.Reviewed Mar 26 2023
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2.0
Stay away from thrifty/ dollar at Honolulu airport, for the money you save over other rentals it's not worth it. Even after a prepaid rental we waited about 3 hours to get our truck even after we upgraded to a larger SUV as the person at the front desk said this one is in stock. Saving a little money is not worth the headache, also our rental was dirty and had damage all over. Rental itself was nice but that's about it. The person downstairs where you pickup the cars from told everyone within earshot that because we were being cheap that's why we have to wait for a car.... The other rental counters were empty and people that went to them were in and out in a normal amount of time.Reviewed Mar 5 2023
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10.0
Very easy process getting the car and returning it. No surprise fees.Reviewed Feb 20 2023
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2.0
It took 3 hours to pick up a car from hnl. There wasn’t enough of an inventory so we were all literally waiting for cars to be returned. All of the other brands had zero lines. I would consider another brand than dollar or thrifty which used the same staff from hnl.Reviewed Feb 15 2023
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2.0
After filling the vehicle with fuel at an airport gas station, before returning the vehicle I was still charged for fuel. Very disappointingReviewed Feb 4 2023
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2.0
Was charged a $125 cleaning fee for some sand in the vehicle when renting a vehicle in Hawaii.Reviewed Jan 26 2023
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2.0
Waited in line for an hour to get my car.Reviewed Nov 28 2022
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2.0
i got to the honolulu airport office and there about 35 folks in line and ONLY 2 STAFF. RIDICULOUS!Reviewed Nov 20 2022
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2.0
Line up was 45 minutes wait when I arrived. I left and went to a different agency.Reviewed Oct 22 2022
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