Reviews for Hertz in Honolulu
- All reviews 100%
Feb 21 2017
Pros: Although harder to get to, this downtown Hertz location was a million times better than the airport location. Service was fast, and people at the desk were friendly and accommodating (we had to modify our car model because our friend broke his leg and needed more space). We accidentally went to the airport Hertz before that, but it was crowded and slow.
Feb 20 2017
Overall it was good
Pros: A clean new car with a reasonable price.
Cons: When I asked you about that I could have a car with a car navigation system, they just sent me back some automatic response with no reply answer.
Feb 19 2017
Cons: When booking I selected HNL airport for pick up but was told it was at Pagoda Hotel. Airport only had lg suvs for rent. Cust svc agent would not authorize a refund without having another rez booked. I would have rented another car but since there was no selection in the same category I booked, I feel that my refund should be gtanted. Poor service, misleading and decaptive website booking system.
Feb 19 2017
Price and helpful staff
Pros: Fast and reliable service