Given a severe run-around !
Pros: Nothing .
Cons: Made me go to 3 different locations just to do transaction ~
Pros: The service was great and very knowledgeable.
Cons: The building had mold and stunk just like it. I had to step outside several time due to itchy eyes and throat. The representative did apologies.
Reliable transportation, boring car
Pros: Process of actually renting the car was smooth once we actually found the car rental office, hidden at a dealership. Staff was friendly and helpful. We rented a Nissan Versa, a comfortable and reliable car, although boring with a CVT transmission. We were satisfied with the rental rate, and would deal with that Hertz agency again.
They were terrible
Pros: Nothing at all
Cons: They booked a vehicle they didn't have. Then they wouldn't honor the price at another hertz and basically told me I was out of luck. I will never rent from heartz again. No customer service or willingness to make things right at all.