10.0
Server was extremely helpful. Great experience. ThanksReviewed Jun 15 2026
review from![kayak]()
8.0
Kayak was very good. Hertz pickup was very slowReviewed Mar 25 2026
review from![kayak]()
2.0
Hertz would not honor the confirmed reservation that I made. The inability to make adjustments to my trip cost me additional money. Horrible!Reviewed Mar 8 2026
review from![kayak]()
2.0
If your company doesn't honor same-day reservations, why on earth do you make it possible to make same-day reservations online? It made a stressful flight cancelation situation even worse than it needed to be. I won't be using Hertz again.Reviewed Jan 4 2026
review from![kayak]()
10.0
Moe, in Nashville was a big help. It was the ending of a long day when I got to the hertz kiosk. I was at the gold membership zone (I’m not a gold member) and instead of sending me back into the airport, Moe took care of me. He was quick and efficient and friendly. Everything was perfect with the car but it was out of washer fluid.Reviewed Jul 16 2025
review from![kayak]()
2.0
I prepaid for my car rental for a one way and when I got there they charged me another $150 and a deposit. I was only needing it for one day and I feel like it was too expensive. I hate how they hit with extra fees when you go to pick up your rental.Reviewed Jun 25 2025
review from![kayak]()
2.0
When I got my final receipt they charged me for a fill up @ 10.99 per gallon and I returned it full. Then trying to get the charges reversed was a nightmare, they said thy reversed charges so we will see how that goes.Reviewed Mar 23 2025
review from![kayak]()
10.0
Great experience. The mobile check-in option was very simple and the Hertz rental counter being right inside the airport is super convenient. Picked up our truck quickly and easily. Drop-off was equally simple with a short, covered walk into the airport which was nice since it was pouring and we were traveling with our toddler. Will definitely rent from here next time we come to Nashville.Reviewed Mar 19 2025
review from![kayak]()
2.0
I paid for the rental ahead of time, and was then charged an extra fee to pick the vehicle up. Nowhere was an additional fee mentioned. This is the 3rd satisfaction survey that I've filled out saying the same thing, and rather than reach out and try to fix things, y'all just send more surveys.Reviewed Feb 22 2025
review from![kayak]()
4.0
Took over 30-40 minutes to pick up our vehicle because there was only one person working the counter.Reviewed Feb 22 2025
review from![kayak]()
4.0
Bad experience with Hertz pick up. I reserved and paid up front so we could just go to the car and skip the counter. Trudged the length of the garage, stowed luggage and then couldn’t start the car because the key fob was dead. Unloaded and Walked all the way back to a kiosk in 90 degree heat. Waited a half hour for the CSR to get done talking to another employee while ignoring customers. Finally was assigned another car, no apologies or upgrade and we left a half hour beyond our pickup time. Terrible.Reviewed Sep 24 2024
review from![kayak]()
10.0
Professional service was great! Windshield wipers need to be replacedReviewed Sep 18 2024
review from![kayak]()
