Cons: The car was booked at the wrong Hertz location so I had to pay a taxi $20 to take me there from the airport which also caused me to be late for a business meeting. When I got there they didn’t have a car for me. So they had to take the car from the guy behind me. So it was not cleaned or washed. And fuel tank was only 1/4 full. And they didn’t know how much I booked the vehicle for. It was a disaster.
Pros: the drop off was super easy and the woman accepting the drop offs was extremely friendly
Cons: The car I had chosen on the website was a jeep compass, I received a nissan rogue. I would have liked a jeep or something similar. I was told my rental was not available at the airport and had to travel to an offsite hertz dealer and waited nearly an hour for my car to be ready. The man helping us with the pick up went to fill the tires AFTER he rang us up for everything etc. This is something I would expect should happen as soon as the car is dropped off by the previous driver and not something someone picking up a car after a long flight should have to wait for. The car smelled like cigarettes when we picked it up.
Pros: I waited for 20 minutes when I arrived as employee was cleaning cars. I was then told that they did not have a car in the class I had paid for, I asked about a discount and was told that was not an option. I waited a half an hour to see if a larger car would be returned but one was not. So I paid for a full size car and left in a small Kia.
Cons: employee attitude
Pros: Nice staff and helpful. They even took me to the airport from their off-site location.
Pros: AAA discount
Pros: Car was nice, service was fine .
Cons: I didn't receive my email receipt. Now I have to call and get it. That takes time and hassle.
Pros: when they finally got to a customer, they were friendly. shuttle in St. Louis was efficient. Office was warm despite recent storm. The 4th person I spoke with on the phone did really try to help me.
Cons: Many people already waiting and no one at the desk- 3 couples had already been there over a half an hour to 40 minutes. No sense of urgency. They stated that there were only 2 of them but the second did not show up unitl several minutes later carrying his lunch. They would then need to leave the counter to check people into their car (gone again for several minutes). People returning car also had to wait in line though a few just came in and threw their keys on the counter (had already experienced this???). Ultimately, they gave me a car that had a speed lock out of 65 (could not be changed, did not tell me about it even though I had asked about any special features on the car at the counter - a Ford Eco sport) on interstates that are marked as 70mph. VERY UNSAFE. When I called to inquire about disabling or changing it, the person on the phone was snarky - "it's a safety feature ma'am". I tried to explain to her that I was now the safety issue since most cars were driving 10 or more mph faster than the car would go. The car also had volume control that could not be changed so podcasts were not loud enough to hear with all the road noise. Gas tank was NOT full nor did they mention that they even noticed it. When I returned the car in St. Louis, the attendant got snarky with me for pulling forward (wanted me to park 10 cars further back) even though there was ice on the ground, my 81 yo mother with 2 replaced hips was with me 2 replaced hips and a dog, multiple bags. Very glad to get rid of the car (POS) and be done with hertz - unlikely to use them again.
Pros: Drop off was super easy
Cons: There were 3 cars to choose from in my zone and all 3 smelled strongly of cigarette smoke. It was gross, I had to ride with the windows down all day (in the cold) just to be able to stand it.
Pros: Staff was very helpful and efficient
Pros: Where we eventually was able to pick up the vehicle, the manager was extremely helpful.
Cons: We had the worst experience, with the one local office in Nashville on Charlotte Pike. They called and canceled on us twice saying that they couldn't honor the obligation, when I told them that it was their obligation to find us a vehicle I was told from a very rude employee that she felt she fulfilled her obligation when she called us to let us know that they were canceling our reservation. The disconnect between the reservation desk of Hertz and their inventory was horrible trying to find a vehicle at the last minute completely stressed me and my family out. Had it not been for the awesome manager at the Dickson Tennessee location we never would have gotten to the trip, we never would have been able to see my dad for his 94th birthday, or visiting with him making sure he was okay after his too many strokes..
Pros: Staff was friendly and helpful, no hassles, easy pick up and drop off. (no airport pick up, will ha e to Uber, lift or taxi to location, they have a Hertz at airport, so no pick up at airport, this is NOT a complaint just a heads up to future renters) car was ok not 100% clean but i didn't care.
Cons: Not much other than cleaning the vehicles before renting them out. Prices are very good. Thank you
Other suppliers in Nashville scored
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Where can I find Hertz car rentals in Nashville?
Address3100 Charlotte Avenue
|Monday||08:00 - 16:00|
|Tuesday||08:00 - 16:00|
|Wednesday||08:00 - 16:00|
|Thursday||08:00 - 16:00|
|Friday||08:00 - 16:00|
|Saturday||09:00 - 12:00|
Phone+1 615 327 5453
Top tips for renting a car from Hertz in Nashville
- 25% of our users found rental cars from Hertz in Nashville for $31 or less
- Book your rental car from Nashville in Hertz at least 1 day before your trip in order to get a below-average price
- Intermediate rental cars from Hertz in Nashville are around 29% cheaper than other car types, on average