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2.0
I booked the 12 passengers van from Avis thru Expedia since 12/26/22. I have confirmed the reservation several times and have records from Expedia and on my Avis app. The rental called 4pm the night before pick up date and told us there is no van for us. The only option is Suburban. We have a large group of out of country people arrive here for wedding. We even called Avis main customer service. The staff and manager was a joke. Terrible customer service and ask me if I want to cancel my reservation. Then I tried to call Expedia. No help whatsoever. I don’t know how my reservation turned in to Kayak and Budget???? Anyway the worst experience possible in my whole life.Reviewed May 21 2023
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6.0
Was given one rate including taxes making reservations and got there to pick up car and they added another $100 in taxes. Probably be last time to use either kayak or Budget, neither one are much of a budget.Reviewed May 15 2023
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8.0
Kayak saved us $600 on what would have been a $1000 rental but cost just $400.Reviewed May 12 2023
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10.0
Quick pick up and drop offReviewed Apr 4 2023
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2.0
The agent in BNA was not clear on what I was saying yes to or signing for. Ended up costing me way more money than my original booking quote. Do not recommendReviewed Mar 15 2023
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4.0
They gave me a Minivan, because they ran put of the economy, but for me thats not an upgrade. And the mini man was in terrible condition and it was dirty, I mean really dirty so I went back and change it, and they gave another minivan, this time was more clean. It was my first time with Budget, in the past I had National and Hertz and they are way better.Reviewed Mar 5 2023
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10.0
Pick up and drop off was a breeze in Nashville. We felt the $1200 for 5 days was a little too pricey.Reviewed Feb 22 2023
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8.0
I rented the car in the midst of the bomb cyclone and subsequent Southwest Airlines meltdown during the Christmas holidays which led to tens of thousands of passengers to seek alternative transportation. This led to rapid turnover of cars. The first car I was assigned had a nearly flat tire, so I had to stand in a long line to replace it. The car wash system was inoperable, so the car did not get cleaned. The car wash issue was weather related. Otherwise, it was a fun car to drive from Nashville, Tennessee to Milwaukee, Wisconsin. It was a Toyota hybrid, which saved on gas. My experience overall was good, considering that it came in the middle of a weather disaster, which led to a host of related problems. I was just grateful to have a car, and I will definitely rent from them again should I need to rent a car in the future. Budget staff performed admirably well during an unprecedented crisis.Reviewed Dec 28 2022
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6.0
Staff at the counter were friendly fast and nice. Car was not so clean and the windshield wipers were torn and worn out which I did not know because it was not raining when I rented the car. The next day while driving in rain for 5 hours it was a problem. Cleaning and maintenance is a problem. Counter staff amazing.Reviewed Nov 7 2022
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2.0
CAr rental was more than agreed to. The van back seats were broke - so could don't put in luggage in back- which was why we rented this vehicle. Cruise did not work.Reviewed Oct 26 2022
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4.0
The vehicle has an inspection sticker on it when I picked it up stating it was thoroughly cleaned and inspected which it Definitely had not been. The cup holders were full of cigarette ash and there was a spoiled banana peel in the driver side door pocket. Not to meantion the was animal hair throughout. I detail cleaned it before I returned it as it should have been when I picked it up. The office staff was pleasant at drop off it was mainly a cleanliness issue.Reviewed Oct 24 2022
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6.0
The pickup and drop off is a great feature of your rental but that’s about it the car for the money your charging is very high 500-650 for 4 day rental? The cost of leasing these vehicles at your end is about 400 a month car had wear on carpet and one seat guess your not updating fast enough and that’s my take on your rental businessReviewed Oct 21 2022
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