Book Payless car rentals at Nashville Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

2

Very good

2

Good

0

Okay

0

Fair

0

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Poor

6

10.0

Long line at the airport to get car- very busy weekend in Nashville with Taylor Swift concerts. Once we got to the front of the line went extremely smoothly. Drop off was super easy and quick. Car was in good shape. We were given an upgrade with no up charge due to low supply of cars, which we appreciated.Reviewed May 11 2023

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2.0

bad experienceReviewed Mar 1 2023

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2.0

No one at counter.Reviewed Feb 7 2023

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2.0

I showed up for my confirmed car reservation and they had no more cars!!! They had given it away. I had a huge business meeting and it took me 2 hours to find another car - all were sold out at airport. I will not use Kayak or Payless again!!!!Reviewed Nov 17 2022

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2.0

No clue where Payless desk was in Nashville. Not a single sign anywhere. Wasted 20 minutes walking aimlessly looking for their desk which ended up being Budget/Avis desk.Reviewed Oct 2 2022

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4.0

The pickup location is very obscure at the Nashville airport. You have to go to the counter inside the airport unlike all the other rental companies. It was very hard to find. Payless is grouped with Avis but you can not check in at the Avis counter with the other rentals. There are no signs for Payless. We found it after waiting in line for a while only to be told we have to go back inside the airport. Then the person at the counter was very rude and did not seem to want to be there. When we returned the car at the Atlanta airport, we were confused as well because we did not fully realize that Payless would be grouped with Avis everywhere.Reviewed Sep 9 2022

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10.0

Great job overallReviewed Apr 26 2022

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2.0

Avis rental lady at Nashville helped us get a car, there was no Payless station or signage to lead to anyone who could help. The drop off in Atlanta was equally as poor, same issues.Reviewed Mar 31 2022

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8.0

Pros:.the price was goodCons:The pickup was a pain. There were no signs telling me where to find the Payless counter. The car shakes at highway speeds (I assume wheel balancing is needed) and 2 of the tires were at 22 PSI, SO I had to put air in them once I got itReviewed Feb 6 2021

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8.0

Pros:The price and availability was great!Cons:There was really poor signage in ATL and we ended up having to hunt someone down and drive to a garage that was not labeled Payless. It cost us a lot of time and energyReviewed Feb 5 2021

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2.0

Pros:The car itself was nice, clean and good quality.Cons:The day after we ordered the car through Priceline (nonrefundable), our flight changed to 1041pm arrival. We had ordered for 8pm pickup. I tried for weeks and weeks to contact the Nashville Payless desk to ask about a late pickup. There was never any answer. The phone system was apparently out of service, as it always went to a fast busy signal. We tried to work with Priceline for help, and we also called the Payless national customer service number, but neither were any help. All they could tell me was to call the local desk and nobody would offer to try to contact them directly for me due to the phone issue. The best I could get was that I could come back the next day and pick up my car at 7am when they opened again. Well, when I arrived at the Nashville airport at 1041pm, I tried to go to the desk just to see if anyone was there. There was not. I went up to the car lot and there were three floors with various rental brands, none of which were marked for Payless. There was no signage at all as to where to go for Payless cars. I went to one of the floors and asked one of the other companies as was told that he was pretty sure the Payless guys left for the night, so I took an Uber to the hotel and another Uber back in the morning at 7am. I went to the desk again, and nobody was at the desk. I went back out to the parking lot and talked to a person from another company and he said yes he could help me for Payless cars. Again, no signage, just randomly asking someone and he luckily said he could help me. I told him about the experience the night before and he implied that if I would have come to this floor last night, there would have been someone here to help me. I was very, very frustrated because I could have saved approximately $50 on Uber charges. Then, when trying to return my car at the Atlanta airport, we followed the signs to the Payless lot, where again, nobody was present. I went to another desk and asked where to return Payless cars, and they said Avis lot. We ended up have to go around the loop 3 times until we figured out how to get to the Avis lot and finally yes someone there could accept the return of the car. It was unbelievably difficult and frustrating.Reviewed Jan 25 2021

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6.8

Pros:Service was quick and efficientCons:They did not have the car requested or one that was similar and I had to upgrade and pay an extra $20 actually $30Reviewed Oct 15 2019

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• How much does it cost to rent a car from Payless at Nashville Intl Airport?

  On average a rental car from Payless at Nashville Intl Airport costs $65 per day.

• What is the most popular rental car from Payless at Nashville Intl Airport?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless at Nashville Intl Airport.

• Where can I find Payless car rentals at Nashville Intl Airport?

  1 Terminal Drive is the closest Payless rental location to Nashville Intl Airport. The telephone number for this location is +1 615 275 2961.

• Does Payless offer shuttle or airport pick-up services from Nashville Intl Airport (BNA)?

  Yes