Book Hertz car rentals in New York

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Reviews for Hertz in New York

  • All reviews 100%
7.2/10 Good
Based on 346 reviews
  • 6.2
  • 6.3
  • 5.6
  • 6.1

Recent reviews

Most recent
    2.0 Poor
    Jun 21 2017
    Cancelled Reservation - Received Almost No Refund
    Pros: Ease of cancelling & recommendation to call insurance company and cancel as well.
    Cons: No mention of penalties. When I called Hertz they said it was Kayak (the booking company) who took a penalty, but Kayak referred me back to Hertz. Hertz was the charge card on my credit card. For a $130 reservation, I was refunded $30, even though the penalty for cancelling on the Hertz website is $50 and I still ended up booking a rental through them that very next day. I only had to cancel & rebook because Hertz would not let me change my reservation. I DEMAND my refund of $130, not $30. The reason my information was incorrect is because I asked for a rental in Manhattan. You guys returned me a rental at 135 140th street. I assumed that was Harlem, but it ended up being Jamaica Queens (almost 30 miles outside of Manhattan). So I had to book a more expensive rental from JFK. You still got more money out of me for your mistake, now be an honorable company and refund me my initial reservation amount. I didn't even complain about the hour & a half we had to wait in line at JFK because you people don't know how to properly staff an airport rental desk. I will never rent from Hertz again. I'm so glad other choices exist.
    2.0 Poor
    Jun 20 2017
    Car was falling apart and terrible customer service
    Cons: The car was a 2017 and yet the front bumper was falling off. The woman at customer service told me that I could switch payment methods when I dropped the car off but then I was informed I couldn't. Her attitude was abysmal from the get go and then the supervisor was totally unhelpful. I have rented from every single car rental at JFK and many throughout Brooklyn and Manhattan and would literally recommend you go anywhere else than rent from this Hertz location.
    8.0 Good
    Jun 19 2017
    Cons: Took almost an hour for pick-up
    2.0 Poor
    Jun 18 2017
    Cons: Pick-up was very slow (1 hour, only about 5 people ahead of me in line) and the car was older, with scratches and dingy inside.

Where can I find Hertz car rentals in New York?

500 West 43rd St, Hertz car rentals


500 West 43rd St


+1 212 486 5912