Reviews for Avis in New York
- All reviews 100%
Nov 26 2016
Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.
Nov 15 2016
Disorganized, slow customer servcie
Pros: Nice car
Cons: The two customer service reps at the counter were terrible. It took close to an hour for me to obtain my rental, when there were only a few customers in line ahead of me. I observed one employee spend 30 minutes processing one rental. The other rep tried to serve three-four customers at once. When I finally reached her, she told me I was in the "wrong line," refused to serve me, and I had to go to the end of the "right" line and start all over again. Does Avis not follow "best practices?" In a seemingly automated reservation system, the customer service reps seemed to have to enter a lot of data by keyboard.
Nov 3 2016
I'll take more like these.
Pros: I would travel much much more if I were offered prices like these. My ability and likelihood of traveling are directly related to how much my return rental car costs. It was a great happy experience that I enjoyed literally from the minute I booked it until I returned.
Cons: One of the charging outlets did not work at all so I had to sparingly use the one that was working.
Nov 2 2016
Pros: Everything was perfect