10.0
I love that my reserved vehicle wasn't given away! I needed a 15 passenger van for a wedding and it was there! I also loved the pre-register email because it allowed me to give all of my information and credit card before arriving. All I had to do was present my driver's license and I was all set! Extremely easy process! In and out!Reviewed Aug 24 2026
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2.0
The office was severely understaffed for the late night pickup. I, and 20 other customers waited over 2 hours in line to get the reserved car.Reviewed Aug 6 2026
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4.0
I experienced a 45 minute wait in line to speak with an agent and another 25 minute wait until the car was cleaned and delivered for pickup.Reviewed Jun 28 2026
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8.0
The car I reserved was double-booked. The agent was very nice and was able to find another vehicle and didn't charge to refill the gas tank.Reviewed May 28 2026
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4.0
The car itself was fine, when we got in to get our car it was 1am. The customer service took an hour to just get our car with only 3 people in line. There were 3 to 4 employees and only one was at a desk taking people. It was super frustrating as no one seemed eager to move things along. It of course didn’t help that I had two crying/tired children waiting in the lobby the whole time.Reviewed May 22 2026
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2.0
Unprofessional Customer support serviceReviewed Apr 15 2026
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10.0
All was good.Reviewed Feb 18 2026
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2.0
I had to wait one hour and fifteen minutes for the car I’d “reserved.” The waiting room was packed with people waiting and only had two chairs, The people working there did the best they could.Reviewed Jan 20 2026
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8.0
The kids working the office were friendly and good humored during an extremely busy time.Reviewed Dec 31 2025
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2.0
It is not Avis problem. It is miscommunication between kayak and Expedia. According to kayak the pickup location was 64 th street NYC. Were as in Avis and Expedia the location is different queens NY.Reviewed Nov 15 2025
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4.0
Had to wait at least 20 minutes for them to retrieve a car from the lot and there was no representative to assist other than someone passing by saying we’re doing the best we canReviewed Oct 5 2025
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8.0
The agent from whom I picked up the car was very good and professional. The agent with whom I dropped off the car, was not very professional. He would not answer my questions about dropping off at that location, and walked away as I was talking. Then I found out Avis had charged me extra for dropping off at another nearby location (10 streets away), from where I had picked up, even though that's what they had instructed me to do, because the location I picked up from, closes prematurely at 3:00 p.m.. I had to call in and ask for the refund on the extra $25 charge.Reviewed Sep 22 2025
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