Reviews for Avis in New York
- All reviews 100%
Based on 79 reviews
Oct 27 2016
Cons: Drop-off only until 11 pm.
Oct 24 2016
Really excellent service
Pros: Everyone was flexible and really helpful to getting me in and out of there is my car and without any additional hassle or worry
Oct 17 2016
Pros: Got a Nissan Rogue which is a nice car.. but...
Cons: The car was filthy, inside and out; the gas tank was not full; the air pressure in three tires was low.. they said they'd give a 40 dollar refund but then gave only 30 plus added a 10 dollar fine for nothing. Not to mention waiting 30(!) minutes for them to open on a Friday morning... a real shame for Avis.
Oct 15 2016
AVIS one of the Best Rental Agencies in NY
Pros: Quick professional service from the frequency of The shuttle service to the in/out registry at the counter, it's clearly the best amongst the competition in NY.
Oct 10 2016
Cons: I had to wait 2 hours for the car because they ran out of cars.
Sep 27 2016
Good car renting company
Pros: The car was new and clean, the deal was great, even for different pickup - drop off locations.
Cons: Long line for pick up, taking every coming preferred costumer ahead of us, wrong business hours info on website in Doylestown, PA location (Sunday).
Sep 25 2016
I had given up on Avis, but now I'll be back
Pros: Great service, fancy upgrade, car in great condition, great locale.
Cons: Avis Garage dude was lazy AF and couldn't be bothered to even explain where to go. I had to ask the main garage lady and she was like, Oh, yeah, they're not very helpful. Here... and it was fine. Fortunately, pickup lasts only a few minutes.
Sep 22 2016
Pros: The location was very convenient for us.
Cons: Returning it to the New York branch was ridiculously hard and the staff didn't answer the phone when we were trying to tell them that we'd be running late. How do you just NOT answer the phone of your place of business?!
Sep 20 2016
Cons: I changed the one way rental from ending in west palm beach to near Chicago. They charged me an extra $700. Why?
Sep 18 2016
Very bad experience
Cons: Mean and un-attentive at the pick up/drop off location, dirty car, suspension system of the car not working
Sep 13 2016
Price 233% higher than the reservation
Cons: It is shocking that my quote on kayak was for $54.80 and I spent $181 for a one day rental after taxes and gas. That's a 233% increase and is straight up unfair to represent the quoted price if the actual price is so much higher.
Sep 13 2016
Pros: The service from the local staff at check in and also at the check out
Cons: The car type
Sep 6 2016
Pros: Very conveniently located to LaGuardia
Cons: Signage for where to drop off car could have been clearer.
Aug 17 2016
Pros: car was clean and full
Cons: waiting for the clerk took a long time, after hours on a plane the last thing I want to do is wait in line for a car.
Aug 16 2016
Pros: Easy time dropping off the car.
Cons: I had to wait a bit bc there was some sort of problem with another customer.
Aug 9 2016
Got where Iwas going
Cons: Details, like the use of the easy pass, was not explained. The car I was promised was not available so I had to pay for an upgrade or wait for my rental. Enterprise rental would have upgraded me for free.
Jul 28 2016
Pros: I liked nothing about the service marketing was misleading
Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.
Jul 16 2016
Reserved/confirmed car or similar was not availabl
Cons: The car we reserved because we had 7 passengers and language was not available and we were only offered a different category car that did not take our luggage, noting that we had to put our luagge with another car. Completely in acceptable.
Jul 12 2016
Cons: The car broke down in the Holland Tunnel. .
Jul 10 2016
Pros: Great service. Free car upgrade
Jun 7 2016
Pros: The place was easy to find on Waze
Cons: Service staff wasn't able to answer some of my questions.
Jun 7 2016
Pros: even though pick up took too long the agent was very nice and upbeat. When the first car broke down the Avis agent in Danbury, CT was more than helpful
Cons: the first car should have been taken out of service it was not clean, only 1/2 gas tank full and broke down
May 2 2016
Apr 9 2016
I wasn't able to rent although I was promised a ca
Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.
Apr 6 2016
Great mileage and EZ Pass on board.
Pros: A little more expensive than National!
Apr 2 2016
Expensive but worth it
Pros: An easy rental and a really great car. I spent a little extra to get a BMW X.3 and loved it
Mar 9 2016
Cons: I reserved a Cargo van for 7.00 am in the morning - when I arrived vehicle was not there - arrived 1 hour and thirty minutes later. When it arrived it was not a cargo van but a van with seats in it. Whole episode was disgusting - the lady in the reservations booth was polite and courteous but really showed little concern for the problem. Had to go elsewhere to get a cargo van. Ruined my schedule for the day and caused a lot of trouble for me timewise and financially.
Feb 24 2016
Cons: I booked online through Kayak and when I went to pick the car up they failed to mention that I would be charged mileage. So it ended up costing twice as much as what I was initially led to believe.
Feb 11 2016
NO CARS AVAILABLE
Cons: WHEN I CAME TO THE AVIS RENTAL OFFICE ON 11 TH ST (?) THERE WERE 4 PEOPLE AHEAD OF ME WITH ONE SERVICE AGENT. WE WERE TOLD THAT THERE WERE NOT ENOUGH CARS AVAILABLE FOR ALL OF US, AND THAT THEY WERE BRINGING MORE CARS FROM AN UPTOWN LOCATION. THEY DIDNT KNOW HOW LONG IT WOULD TAKE. I CANCELLED MY RESERVATION AND GOT A ZIP CAR. IT WAS A HORRIBLE EXPERIENCE, I WOULD NEVER USE THIS SERVICE AGAIN
Feb 3 2016
Pros: nice car and courteous people
Cons: most cars didn't have much gas in the tank so I had to rent a more expensive car to get something with a reasonable amount of gas
Jan 10 2016
great service and great vehicle from
Pros: The vehicle was perfect for our vacation. The service was outstanding. Would certainly use then again.
Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.
Jan 2 2016
Pros: Service was great and quick. Vehicle was perfect for the money. Ease of rental, pick up, drop off and transport from airport was quick and easy. Excellent experience
Dec 21 2015
Great service, would use again!
Pros: This was my first time renting a car, so I was definitely less than confident about how the whole process worked. The Avis rental in Queens was awesome! My sales person was friendly and helpful, and the facilities were nice and clean.
Cons: The price was much higher than the suggested price on Kayak. My Uber couldn't find the location - this isn't Avis' fault, but plan extra time if you're not coming from the airport. They did not have a Chevy Suburban, despite the fact that that was the vehicle I reserved. They did offer a comparable Ford Expedition, which was good enough for my situation, but if you wanted a specific car, that may be an issue. Additionally, I tried call ahead with a few questions, and the number listed didn't work.
Oct 12 2015
Can't rent a car
Cons: Unfortunately, I can't rent a car, because manager of company Avis told me that they don't work with debit card. But when I did reservation my operation was successful. That's why I go to another company and rent a car with this debit card without problem.