Book Avis car rentals in New York

Cons: Was frustrated that I needed a credit card to pick up the car even though the rental was booked online. The staff tried to be helpful but gave me the experian postcard and told me I needed to talk to them. I wish they had just told me I needed to get a credit card rather than give me a run around about the credit score and saved some time.

Cons: There was no car to pick up

Cons: After waiting in line for almost 2 hours (no exaggeration i promise) they told me they were out of cars. Didn't matter that I had a reservation.

Cons: Very slow pick up process, and not enough employees in the office to serve everybody

Cons: I'm still waiting for a response about an extra charge for gas I replaced when I replaced it for return

Cons: We were scheduled for a 11PM drop-off time, and when we arrived with the car at 11, they had already closed early and we had to drop off in another location further away.

Cons: Customer service was terrible Lady at the front desk was rude and short and gave us an issue because we were an hour or two later than we expected to arrive. Then gave us a huge mini van as a "compact car" that we were very uncomfortable driving through the city. We rented a car at Expedia last weekend where the customer service was so drastically different (and a much better price) that we will not be coming back to this location. When dropping off, no one greeted us and we had to go searching for someone to check in the car.

Cons: The Avis location ran out of cars for over 4 of us who had confirmed reservations. After they ran out of cars they refused to give us an ETA on when cars would be arriving from another location. The workers were then extremely rude while we tried to get clarity on the situation and then locked themselves in the employee lounge and hid from us for the 45 minutes it took to get the new cars delivered. Some people just left for a nearby hertz.

Cons: Hidden fees with gas surcharges - one employee told me I'd be able to waive the extra fee but when I returned the car I was not able to.

Cons: Pick Up very slow

Cons: See above

Cons: Could not drop off car once the branch had closed Had to pay for overnight parking ($44) Location was busy and bit chaotic

Cons: Waited in line for over 60mins to get the car. Tank was only 1/4 full despite being told it would be full Car had been very cursorily washed and windows were wet but dirty

Cons: The car was a bit smaller than expected for a midsize

Cons: I didn't really have a problem, their bathroom was fine

Cons: Too expensive

Cons: Rude agents n.... No cars available bad scenes

Cons: Tough to get to your car at LGA: randomly marked bus to depot and there u grab another shuttle to rental cars. If ur not premium at Avis then go to the counter then walk around back of the building to find ur car (dark and slippery in winter)

Cons: There was a soda bottle in the car when we picked it up. Obviously it wasn't cleaned.

Cons: Avis allows you to make a reservation for a driver other than yourself - however if that driver does not have a credit card, they cannot take the car upon arrival of the reservation nor can use a credit card from someone else. The company doesn't clarify this online in any way. Avis is turning away business without other options offered.

Cons: The pick up site is not clearly labeled. When we entered the parking lot, it was not clear where the main office was located, and we had to drive around the lot a bit to figure out where it was. Our Uber driver got really frustrated with us, and kicked us out of the car. That's not your fault, but I'm just saying that it was hard to see a sign that clearly says "Car Pick Up/Main Office."

Cons: Avis called the night before I was scheduled to pick up to tell me I didn't have a car the next day. Since my reservation was for Christmas day, this meant I didn't have a way to get my family to my mother's house to see her on the holiday. The crazy part about it was that they did have a car at another location, but couldn't work out on their own how to make that car available to me. I eventually got a vehicle from them, but it took me hours of talking to various Avis employees on the phone to do it.

Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.

Cons: The two customer service reps at the counter were terrible. It took close to an hour for me to obtain my rental, when there were only a few customers in line ahead of me. I observed one employee spend 30 minutes processing one rental. The other rep tried to serve three-four customers at once. When I finally reached her, she told me I was in the "wrong line," refused to serve me, and I had to go to the end of the "right" line and start all over again. Does Avis not follow "best practices?" In a seemingly automated reservation system, the customer service reps seemed to have to enter a lot of data by keyboard.

Cons: One of the charging outlets did not work at all so I had to sparingly use the one that was working.

Cons: None

Cons: I wanted to pick up car 30 min earlier and wasn't allowed to. Which is fine, just not expected.

Cons: Drop-off only until 11 pm.

Cons: The car was filthy, inside and out; the gas tank was not full; the air pressure in three tires was low.. they said they'd give a 40 dollar refund but then gave only 30 plus added a 10 dollar fine for nothing. Not to mention waiting 30(!) minutes for them to open on a Friday morning... a real shame for Avis.

Cons: I had to wait 2 hours for the car because they ran out of cars.

Cons: Long line for pick up, taking every coming preferred costumer ahead of us, wrong business hours info on website in Doylestown, PA location (Sunday).

Cons: Avis Garage dude was lazy AF and couldn't be bothered to even explain where to go. I had to ask the main garage lady and she was like, Oh, yeah, they're not very helpful. Here... and it was fine. Fortunately, pickup lasts only a few minutes.

Cons: Returning it to the New York branch was ridiculously hard and the staff didn't answer the phone when we were trying to tell them that we'd be running late. How do you just NOT answer the phone of your place of business?!

Cons: I changed the one way rental from ending in west palm beach to near Chicago. They charged me an extra $700. Why?

Cons: Mean and un-attentive at the pick up/drop off location, dirty car, suspension system of the car not working

Cons: It is shocking that my quote on kayak was for $54.80 and I spent $181 for a one day rental after taxes and gas. That's a 233% increase and is straight up unfair to represent the quoted price if the actual price is so much higher.

Cons: The car type

Cons: Signage for where to drop off car could have been clearer.

Cons: waiting for the clerk took a long time, after hours on a plane the last thing I want to do is wait in line for a car.

Cons: I had to wait a bit bc there was some sort of problem with another customer.

Cons: Details, like the use of the easy pass, was not explained. The car I was promised was not available so I had to pay for an upgrade or wait for my rental. Enterprise rental would have upgraded me for free.

Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.

Cons: The car we reserved because we had 7 passengers and language was not available and we were only offered a different category car that did not take our luggage, noting that we had to put our luagge with another car. Completely in acceptable.

Cons: The car broke down in the Holland Tunnel. .

Cons: Service staff wasn't able to answer some of my questions.

Cons: the first car should have been taken out of service it was not clean, only 1/2 gas tank full and broke down

Cons: Nothing

Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.

Cons: I reserved a Cargo van for 7.00 am in the morning - when I arrived vehicle was not there - arrived 1 hour and thirty minutes later. When it arrived it was not a cargo van but a van with seats in it. Whole episode was disgusting - the lady in the reservations booth was polite and courteous but really showed little concern for the problem. Had to go elsewhere to get a cargo van. Ruined my schedule for the day and caused a lot of trouble for me timewise and financially.

Cons: I booked online through Kayak and when I went to pick the car up they failed to mention that I would be charged mileage. So it ended up costing twice as much as what I was initially led to believe.

Cons: WHEN I CAME TO THE AVIS RENTAL OFFICE ON 11 TH ST (?) THERE WERE 4 PEOPLE AHEAD OF ME WITH ONE SERVICE AGENT. WE WERE TOLD THAT THERE WERE NOT ENOUGH CARS AVAILABLE FOR ALL OF US, AND THAT THEY WERE BRINGING MORE CARS FROM AN UPTOWN LOCATION. THEY DIDNT KNOW HOW LONG IT WOULD TAKE. I CANCELLED MY RESERVATION AND GOT A ZIP CAR. IT WAS A HORRIBLE EXPERIENCE, I WOULD NEVER USE THIS SERVICE AGAIN

Cons: most cars didn't have much gas in the tank so I had to rent a more expensive car to get something with a reasonable amount of gas

Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.

Cons: The price was much higher than the suggested price on Kayak. My Uber couldn't find the location - this isn't Avis' fault, but plan extra time if you're not coming from the airport. They did not have a Chevy Suburban, despite the fact that that was the vehicle I reserved. They did offer a comparable Ford Expedition, which was good enough for my situation, but if you wanted a specific car, that may be an issue. Additionally, I tried call ahead with a few questions, and the number listed didn't work.

Cons: Unfortunately, I can't rent a car, because manager of company Avis told me that they don't work with debit card. But when I did reservation my operation was successful. That's why I go to another company and rent a car with this debit card without problem.