Book Budget car rentals in New York

Cons: Service was poor in that I waited in line for an hour. There were only 4-5 people ahead of me. They had 2 people at the counter and I really don't understand why it took so long. This was the only bad experience I had.

Cons: I didn't like thebcar thatbeas given to us. We reserved an intermediate car and a larger car was indicated in the reservation process. We were given a Ford Fiesta. Smaller then we had preferred.

Cons: Slow pick up process.

Cons: Pick up took very long.

Cons: Wait time too pick up the car was unacceptable. Will not use Bridget again. I was scheduled to pick up car from JFK airport at 6am, there were at least 12 people ahead of me in line and 2 people working at the counter. It took 10 minutes or more for each customer to finish a transaction. While waiting in line i tried to reserve another car at company so i could get

Cons: The line was long and the staff were so tired and rude. When I had trouble Matt the person completing my order was unfriendly. I didn't realize I needed a major credit card and he just said. That is our policy you can't get a car. He didn't even say sorry or seem to care. I found a credit card to use but he was so dismissive and rude. I waited for almost 45 minutes to be told no without even an apology.

Cons: Bad customer support. Seemed as though I annoyed the attendannt with my questions during pickup. Return customor support was nice but didn't come to my car for a few minutes. Car window was dirty (looked like soap was never cleaned off) -- had to pull over on the freeway to clean it off. I always rent with National and will continue to do so after this experience.

Cons: Its weird. I live in NYC and am otherwise prepared for the "indifferent New Yorker" thing, but this budget office takes it to the next level. The guy who met me when I pulled in spoke in a manner where I couldn't understand him. I asked him to repeat the same thing four times before he finally said "your agreement". I handed it to him, he checked inside the car, handed me the agreement without looking at me, just stuck his arm out while still looking at something in the car, and said "go to the counter". I get to the counter and the guy there checks me out, prints the receipt and hands it to me.....without looking at me! Is horrendous eye contact while giving you things a part of the training?

Cons: Nothing annoys me more that another staffer yelling out about something another staffer did. A guy walked out and yelled about a clipboard while the other two were working on customers. It was unprofessional and it made me roll my eyes. Getting the car is a bit confusing. Was told to wait upfront but when I did and the security guy checked my paperwork, he wasnt sure which one my car should be and then told me to wait and he walked away. I stood for five minutes not really knowing what was going on or if someone was actually helping me. It was confusing.

Cons: I waited in line for over an hour to get my car

Cons: Didn't get a receipt at return point from the person who ok'd the car Took about 20 minutes and two transfers to get from terminal to car rental (would be true of all LGA car rentals during construction.) On the expensive side

Cons: Maria my agent LIED to me and said no cars were available & I had to select a utility truck for $40.00 PER DAY or wait I don.t know how long for the car I ordered in the first place.I SPECIFICALLY ASKED HER ONLY THE DIFFERENCE BETWEEN MY PRE ARRANGED COST, SHE SAID YES ($27) PER DAY WAS MY COST SO I AGREED. SHE WAS BUSY DOING OTHER TASKS WHILE SHE RUSHED ME THROUGH INITIAL THIS ,SIGN THAT ALL SIMULTANEOUSLY WHILE ASWERING CALLS & TALKING ON HER PERSONAL CELL PHONE AS WELL AS OTHER WORKERS . WHEN I GOT THE BILL FOR ONLY 3 DAYS &1 HOUR OF ALMOST $600.00 I WASN.T VERY HAPPY. PLEASE MAKE THIS RIGHT BY ME. Sincerely Ronald

Cons: I showed up at 9:15 and there was a line that was at least 30 deep. Also, each party takes up to 5-10 minutes at the counter. I didn't end up picking up the car until past 10:40! Budget and other rental companies at this airport need to improve their check-process so this long-line of waiting can be avoided. Also, the car return area is really far from the rental counter. And the sign for "leave the keys in the car" was not visible until you walk close to the rental counter.

Cons: Good thing I built in an extra hour to start a business meeting, because I blew it all waiting in the serpentine queue at the Budget counter. Three agents and over 2 dozen customers waiting. At 5 min / transaction, you do the math ..... > 40 min. !@#$%^&*

Cons: Pick up Tom too long

Cons: See headline + was given a minivan instead of the car that I rented

Cons: The lines were long and it took and hour and a half before I received the car . I was told I could pay cash when I returned the car but that was not true. I was told that the car was already checked in so the charge had already gone through on my card.

Cons: Waited almost 1h. I gave up and went to a different car rental company

Cons: Wait over an hour I was the fourth person in line

Cons: The staff needs training.

Cons: Terrrible service. Had to wait 35mins in line only to find out there was no small car. The only car they could give me was 7 people minivan. If I wanted a minivan, I wouldn't have reserved a small car! Never going to use Budget service again!

Cons: I know it was 2:00am but the representative did not great us; just typed on computer, left and went into the back, came back out - only said "drivers license" .. told me I had two reservations and when I tried to explain that I was out of the country and was afraid if I cancelled the first one, the second reservation might be cancelled as well... he just said "it doesn't matter" asked for my credit card - went outside, came back in, pointed to the screen and I went through checking off and signing. he handed me the papers and my cards back and said the care was in C9 -- No customer service skills (but, was very quick)

Cons: Pickup took more than 30 min. Employee was fast but only one counter was open. She couldn't make it. It was rush hour more people should work.

Cons: The car that I book is not existed in the Budget. So, they give me SUV and I extra paid over 120 dollar. I was hour late, but they request 400 dollar. That was fucking insane. Do not use Budget rental car

Cons: The pickup process didn't go well.

Cons: Price was high, took an hour to get to the lot through airport transportation, had to stand in the rain and wait for the shuttle, go to the counter and they would not honor the reservation, the company was more than twice their inventory oversold, another $70 later found a location that did have inventory and more adventures with the workers there, finally get a car and it was filthy and full of trash which seems reoccurring with all but one rental I have had over the past year.

Cons: I went to the rental at 304 w 49th and it took 40 min for my turn in line. I had made the reservation for 9 AM but got delayed so arrived at 11 instead. After a 40 min wait, the lady at the counter told me that she had given my reservation away because I arrived 2 hours late. Apparently this budget does reservations by the hour so if you don't show up within the hour of your reservation you have to wait 1 hr for them to bring another car in. Instead of waiting I ended up paying for a $50 upgrade. After I completed my paper work, I was directed outside where there was no signage or service member to inform me what was going on. I just stood outside waiting for another 5 min for some harried worker to inform me that my car would be coming right up. This location has poor systems for intake and rental and it appeared severely understaffed for the long weekend. All workers were tired and running around to keep up with the influx of customers.

Cons: Was made to choose a much more expensive car because the only car they had in the class I ordered was a VW beatle.

Cons: I was two hours late for my drop off due to traffic headed back from Massachusetts. It would have been great if they had an hourly rate to a certain amount so that you didn't have to pay for a full day. Other than that, no complaints!

Cons: Everything!!!

Cons: They ran out of cars and was told they would be getting more from down the street. I said no worries and handed him my license and my husband's and my credit card and sat down. An hour later they finally got a few more cars from down the street. Evidently it took an hour because someone from the day shift "lost the stamp" that allowed them to pick up cars from other locations. Once the cars arrived I proceeded to check out - they refused to take my husband's and my credit card because it only had his name on it and refused to take my debit card. I left sobbing, cancelled my trip, and will never use Budget again.

Cons: Had to rent else where last minute!!

Cons: After waiting over an hour to speak with the only, incredibly slow person at the register I was told that they couldn't accommodate my reservation at that time and I would have to wait longer. I told them that I couldn't wait as I was traveling to my 20th high school reunion. The customer service agent said she would cancel my reservation at no cost, however this never happened. When I called Budget they said they couldn't cancel my reservation because it was made through Kayak. When I tried calling Kayak customer service all I could reach was a voicemail box telling me to leave a message to receive a returned call. I still haven't heard from anyone. I'm now wasting far too much time on hold, and having to dispute the charges (for a car I was never able to rent) with my bank.

Cons: The service I was given a faulty car had to exchange then couldn't reach the facility for information when I did I was told the car, the exchanged car was under someone else's name then I get to the facility and even more disheartened by the service and was charged more

Cons: Not full gas tank. Made it to the security gate and 10 ft after gauge said not full tank. Also interior was full of muddy floors and dirty like it was not properly cleaned out.

Cons: The service

Cons: Pick-up took long but because the computer system virtually tripled my rental cost if I took the car more than an hour before the reservation. Not the staff's fault but the company. Airport locations should understand that flights sometimes arrive earlier than expected. This is bad corporate policy.

Cons: Nothing

Cons: customer service

Cons: Our flight was cancelled so rented a car to drive home(900 miles) we got to Budget 1/2 hour early clerk Maria said we would need to wait or take a upgrades car our car type was not back, after waiting she gave us a car that had been sitting right there, I appreciate trying to upgrade but she knew we had to drive the 900 miles, when does courtesy & common sense kick in at Budget?

Cons: Took a while for the guy to get to us, but it's JFK

Cons: There was not an EZ Pass transponder in the car, so we were forced to waste time at every toll booth. Looked online for a Budget location to pick up a transponder and found a location in Coney Island. Go to the location and it is no longer there. Really slow service at the airport.

Cons: CC statement has bill of over $360 despite returning w full tank

Cons: Wait time in looking lobby to pick up the car.

Cons: Car was to basic no blue tooth and small

Cons: All was good...

Cons: not dirt cheap, but I guess I just hate having to pay for car rentals. all in all I probably got a decent price, but it wasn't a steal. it's a pain to have to return a full tank of gas since there are now so few gas stations in the city. probably tacked on another 45 min just to weave thru traffic to one of the few gas stations remaining in manhattan before returning the car.

Cons: Misleading representative. The suggestion was made that they did not have the model car for which i made the reservation and that i could either take a smart or a 4 wheel drive instead. I obviously chose the latter. When i got home and looked at the bill it turned out that they had made me pay extra for an upgrade. Very misleading.

Cons: nothing!

Cons: - Car Quality: old fleet with high mileage vehicles - You cannot upgrade if you wanted

Cons: Two shuttles to get to budget, both that required a long wait. First car smelled of smoke and was beyond dirty inside. Second car was dead once I got all my luggage inside. Third car no better but did the job. At that point I was desperate for any working car. Never adjusted price. No service whatsoever. No explanation or apology. Just over all bad experience.

Cons: Pick up took forever and the staff was rude/unhelpful.. Vehicle was dirty and had trash from previous occupant .. empty 5 hour energies and candy wrappers and such .. Drop off was equally time-consuming with sassy/rude staff.

Cons: We had to wait far to long to get our car at JFK pickup.

Cons: Old and very dirty car. Brakes make a lot of noise.

Cons: I was really surprised when my car had not been washed and the gas tank was not full. I was leaving New York City at 9 pm at night and would have to stop for gas in order to get to Boston. I pushed to get another car with a nearly full tank which they agreed to do. This was the first time I rented a car without a full tank. I'd be hard pressed to rent from Budget again as a result.

Cons: Not anything particularly to speak of

Cons: The drop off site should have a waiting area INSIDE for people to wait sheltered from the cold. Also the staff should be a bit more forthright in directions for the drop-off. All I was told was "OK you can go now" without any instructions about when a bill will come or anything else about the state of the car.

Cons: First minivan wouldn't start and had to unpack into another vehicle. You would think all vehicles would be checked before rental.

Cons: Outside on the street, pretty sloppy staff; wandered over, barely said hello; pointed to the office which I had to go to to finish the transaction; not done at point of return

Cons: the shuttle bus to LGA had bus drivers who gave confusing guidance (likely due to language barrier) about where he was going and how to get to our desired terminal.

Cons: We were very disappointed when we ended up being charged more than we were told when we booked and when we picked up. The online booking was $64, when we picked it up we were told $74. We were ultimately charged $102 for about half a day's use.

Cons: The computer system was down. Hence it took about 15 minutes to process each customer manually and I had4 persons in front of me. The lady at the counter was really good and apologized for the inconvenience. She sounded sincere and was hard working. When I returned the car the same day evening, still the computer system was down. But this time there was a different lady at the counter. She was sleepy, indifferent and was not willing to speak to answer our simple questions about final bill and settlement.

Cons: we booked a car through Kayak. There were no cars at the location that the booking indicated on the Kayak booking. The staff there was rude and unhelpful. We called Kayak, they told to call Budget. We called Budget they told us they could not help because we had made the booking through a third party. There were 5 of us with three underaged kids and luggage in the cold of winter. The whole experience cost us a $300 Uber ride to our destination on Christmas day., without any apology or compensation from neither Kayak nor Budget. Never again will I book anything through Kayak.

Cons: The cost came to around $500 for 35 hours.... That is just outrageous. I will not be using this service moving forward. I had very limited options as it was Christmas but this cost was unacceptable.. I will be using GO Car which would have cost me $170 for 48 hours. I wish I found this service prior to going through Kayak which I loved using and was happy with up until this point .

Cons: Way more money after fees than enterprise or Alamo and those places had excellent customer service. The man at pick up didn't explain features or anything, he told me that he waived a city fee and upgraded me for free (later I saw that they charged me for the upgrade that I didn't want). The car's check engine light was on the entire trip, the brakes squealed, the transmission was jerky. Just an all around subpar experience. I will never rent from here again (or let any friends rent)

Cons: Nightmare trying to get through to someone on the phone when I noticed the ezpass was not working ,which was the ONLY thing I asked for with the car . It is ok to have apronlrm but what seperates companies is the support, Budget failed miserably .

Cons: Everything was great except for the craziness you have to go through at LaGuardia to get to the rental place. Obviously this is not a Budget issue, but seriously...taking one bus to another bus, just to rent a car. It adds 45 minutes to your travel time!!! There's got to be a better way.

Cons: advertised as a mini van, but felt more like a bus

Cons: the price I was charged in the end was very different 80$ more than what the price showed up for on Kayak

Cons: Car was dirty upon arrival and they gave me a hard time swapping it out

Cons: In the price on the reservation was 160$. They charged us for 289$. They gave us the car with half tank of fuel and told us that it is ok and we should bring it back half full. When we returned the car they told us that we had to return it full and charged us an extra 101$ for it. We finally payed 455$ instead of 200$ (the insurance cost 40$). I'll never use kayak or budget services again! I payed twice as i supposed to pay!

Cons: There was 2 people in front of me and I waited 40 minutes with six people working! Plus I reserved a Buick and got a basic Kia. The car also had a huge scratch/ dent when I picked it up.

Cons: Trying to charge more at drop off

Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها

Cons: The customer service was terrible, very rude and extremely unhelpful. Had problem with our first reservation, they won't even try to help us cancel or rebook. had to rebook it online right when we were in their office and they said it would have taken 45 mins for the reservation to come thru. So we begged them to please check and the reservation did come thru right away. However, they asked us to wait for another 10 mins for the car bc we booked at 11am which was the earliest we could have gotten given the fact that we book online at 10:45 am. The car was ready and sitting there but they just want us to wait for no reason. Would never recommend worst experience renting a car anywhere.

Cons: The rear seat was full of cat's or dog's hair... Not very pleasant nor clean

Cons: Forced me to upgrade, took 90 minutes to get, and it was filthy.

Cons: Terrible service, hidden prices when you pickup the car. The place was alone when I went to look for the car. I had to look for the Guy in others rental offices . I had to woke up the guard.

Cons: Nothing at all Drop-off woman was nice