Book Budget car rentals in New York

Cons: It took over an hour to actually get the rental car from JFK. The staff were incredibly slow and very poorly trained (had to ask each other how to select a particular car type, see which cars are available, etc.). It was as if someone just took them of the street and put them behind the counter. Even with over 2 dozen people waiting in line and loudly complainingermarsr@comcast.net and skiing to speak with the manager, she casually walked around and did nothing. She did not assist her staff nor address the customers.

Cons: the check in process was awful

Cons: Waited an hour to get my car after I arrived. Clerk was rude, parking lot attendant brought out the wrong car, then brought out cars for people who arrived long after me. Car itself was filthy and foul-smelling. There were stains all over the seats, crusted dirt everywhere, and the whole car smelled so strongly of mildew that we had to drive with the windows down for the whole trip. Terrible experience. Will never rent from Budget again.

Cons: Took advantage of my situation as i was travelling with two kids and luggage so they overcharged me for the rental.

Cons: I got completely dirty car

Cons: We waited in line for over 45 minutes to pick up a pre-reserved car and eventually left to rent a car in less than 5 minutes next door at Alamo. When we walked in there were two clerks each assisting a customer and two people in line in front of us.

Cons: I've rented from this Budget in the past, this time however they had us wrapped around the outside of the building in a line at least 50 people deep. The building's outside is essentially a green room with its clear glass overhang and sun facing windows - maybe it's helpful in the winter but in the summer it'd be better suited for a wrestling team trying to drop weight. All types of people (some very elderly) had to wait for 45-60 minutes moving at a snail's pace through the line. Only about an hour in did an employee think to offer the crowd water for the harsh waiting conditions. A lot of us would have walked off if we hadn't already prepaid. Eventually the crowd turned to disorder as impatient customers tried to flex their "I'm-more-important-than-the-next-guy" muscles and figure a way to skip the line. No employees offered any sort of help in maintaining the attitudes. Instead people tried to sign up for "Fastbreak" on the spot, trying to wiggle their way up front by any means necessary. Angry customers in all they made that day. Rent if you dare.

Cons: Very long wait times.

Cons: Saw competitor buses make 3 laps before I said to hell with Budget and got on Avis bus. While outside waiting, Called phone into 5 busy signals and then to answer.

Cons: I was switched from economy to full size, no extra charge but more gas money. I did not notice that tank was not full until I had driven a way. I offered to document to the company that I had put in 6 gallons to drive 115 miles, but they turned down my request for reimbursement of 16$, on the grounds of the "upgrade".

Cons: Nothing

Cons: Terrible experience. Made me wait for an hour and then ran out of cars. Not at all apologetic or helpful along the way.

Cons: Endless delay in getting a shuttle from LaGuardia to rental location. Two employees at rental location... Terribly long wait. No one at gate when leaving, had to drive back to office to have hem send an employee to the gate..... HORRIBLE SERVICE.

Cons: Took over 2 hours in line to pick up car at rental site, not including waiting for shuttle and travel to site from airport. Very disappointed.

Cons: First off the line was long with only 1 teller. Second I reserved a car but the car I reserved weeks ahead of time was not available. Don't get why you should reserve if the car is not gonna be there, also the told me I could upgrade or wait for the car which could never come. So I had no choice to upgrade but with a fee. If my car wasn't available after a reservation it should be free upgrade in my opinion. This just seemed like a scam to get people to upgrade and pay more for a car they didn't really need or want. Also if i booked for a set rate that's all I should pay. I don't think I'll use this company again.

Cons: Upon arrival, the line to pick up cars was out the door (and this was for people with reservations). People leaving said they had waited for two hours. I got lucky by making a new reservation with a fastbreak loyalty program number, was able to sort of skip the line, and got out in about 45 minutes. Still an absurd amount of time to wait to pick up a car. Everyone working there was clueless.

Cons: We dropped the car with a guy on the street. He said the computers were down and he couldn't give us a receipt. I was very suspicious that we were getting scammed, but luckily we weren't.

Cons: - charged a different price than quoted - misrepresented insurance - false charges - lied to by initial associate - was referred to customer service who referred back to associate - no customer service/help/relief

Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.

Cons: 3.5 hour wait time, no system, 40 people signed up for one time slot, cars unavailable

Cons: Line was out the door, though it moved fast.

Cons: I reserved a van that was called a "cargo" van only to find it has seats installed that could not be removed. I only learned this on the day I went to pick it up! What's worse, they didn't have this (unusable) vehicle at the location they promised, which they informed me about 10 minutes before the pick-up time!

Cons: They didn't have enough cars at the location. So had to wait in a small packed reception room with about 35 people. My reservation time was noon. Didn't get the car until after 2p

Cons: Wait at the checkout counter Lady at the counter was not polite Dropped the car off 3 hours late due to a mishap and I was charged 1 full day of $137 extra! That was a rip off! I feel cheated.

Cons: There were 20 people in line ahead of us in a tiny office when we arrived at the scheduled pickup time. It took an hour and twenty minutes to get our car. Granted, it was a Friday in the middle of summer. The staff was extremely kind though.

Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.

Cons: Poor service at the Laguardia airport location - 23 Rd ave

Cons: The counter associates seemed very disorganized. It took a bit longer to return the car than we expected. Also, an air conditioner positioned over the door to the office dripped on everyone who entered.

Cons: The gas tank was not full when I picked it up Was not informed of the holiday hours until I picked up the car, should have received notice earlier

Cons: The entire rental experience at the LaGuardia Budget office.

Cons: I was 45 minutes late returning the car and they charged me for another entire day. I was also returning it on a Sunday night so the cars were not in high demand.

Cons: The drop off. How horrendous. With my paperwork, including the estimate, in hand, the drop off location proceeded to charge me almost double. The employee implied that it was my fault because I didn't make it aware on my reservation that I was returning to a different location, and that I drove over the limit of miles. I'm not sure he could've been any more wrong. My conversation and print out from pick-up clearly stated that I was picking up in Cambridge, and dropping off in NYC. It's inherent that I would be driving over 75 miles and dropping off at a different location. They then told me that I was being charged extra for dropping the car off early; that it turned into an hourly rate vs the daily rate. Even with the hourly rate, the price was incorrect. However, that just seems counterintuitive. If a client turns a car in early, doesn't that mean they have that much more time to clean it up and get it out to a different customer? The man working at the desk said that he was going to close out the order and that it was up to me to call and persuade customer service to honor the original price. Could he not have called them, especially since it's on their error? Maybe it's because he was too busy chit chatting with some other guy that came in after he shooed me away...

Cons: Car was very dirty inside and it took over 45 minutes to get served.

Cons: A little crowded but it was a holiday at noon - so I get it

Cons: When I was concerned about something the lady at the desk automatically got rude with me.

Cons: Nothing in particular. I had no issues.

Cons: The car we reserved was not available, and made us upgrade for an additional cost. You should not be able to reserve a car, if that class isn't available.

Cons: I was disappointed with the cleanliness of the car, the condition of the facility, and the long wait times for the airport shuttle and the rental desk.

Cons: No offense, but my receptionist at LGA shuttle site was not originally from the USA and his accent was very challenging to understand.

Cons: Drop off difficult to find and no phone number on contract. I had to call cust Svcs to get the phone number. Almost missed return on time. I had to call roadside services to locate the gas cap release to re-fuel. Operation instructions should be in the vehicles. The vehicle wasn't really full when picked up - it took 3 gallons and we drove only 34 miles.

Cons: They ripped me off. I brought it back one hour into the second day and they charged me for a while day

Cons: El pequeño problema que tuve pero se resolvió

Cons: Receptionist, he was busy like hell and would not concentrate on one customer at one time. You should deal one customer finish off well and concentrate on another.

Cons: Just the poor quality of the car

Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.

Cons: The pick-up process took about 30 minutes which felt too long and not necessary.

Cons: I had filled the tank just before returning the car - less than 1 mile from from rental return location - but was still charged for .6 gallons of gas at their $9 a gallon rate. There was also a one hour long line to pick up car.

Cons: We left something on the seat of the car, realized it about ten minutes after returning the car, and called budget to ask them to hold it for us. The budget representative then started telling a host of lies including that the cars aren't cleaned, etc... and that we could not retrieve our property. They were unhelpful at best, and thieves. I will never use Budget again.