Book Budget car rentals in New York

Cons: The interior of the car was dirty and smelt like someone had smoked in it previous to rental. The car was only on a 1/4 of a tank of gas when it was picked up.

Cons: Not enough staff for drop off or pickup. Pickup took us over an hour. Drop off had no one in the lot to take the car. Had to g on inside and there was another line.

Cons: The budget employees couldn't have been more unprofessional. People were walking into work late with a line of customers out the door, 2 of the employees were allowing airport employees to cut in front of the lines and skip paying customers, one employee was flirting with another airport employee instead of helping the guest that were waiting in line, and after waiting 45mins I was told I wouldn't be able to rent my reservation because I didn't have a returning flight or a major credit card (my debit card wasn't enough). I literally moved to New York for grad school that morning (which is why I didn't have a returning flight) and was left with no means of transportation. I would never rent from this budget again and I certainly wouldn't refer anyone to this location. Very unprofessional.

Cons: We waited in a TWO HOUR line to receive a car with a half full tank, footprints on the windshield, marks and dirt everywhere and really rude staff

Cons: Took over an hour to get our car when we were only the sixth person in line, the staff showed no understanding about how slow they were, did nothing to try to speed things up, did nothing to try to explain to the customers why things were taking so long, and were rude when anybody asked.

Cons: The car was filthy. There was some kind of goop all over the dash board so I couldn't even use the radio. The car was in empty with the fuel light on when we picked it up so we had no choice but to fill it up at a manhattan gas station and pay $68! Total rip off! Gas is 1/2 the price anywhere else. Then when we dropped it off they only credited us for $5 of gas at the budget prepay price! Even though I had the receipt and the guy was totally rude! Never ever ever rent from here! We should have been refunded the $68!

Cons: Pickup took over 45 minutes. One person at counter for a 10 person line

Cons: Pick up and drop off needs a little work..

Cons: The pickup experience was horrendous! I was late for my pickup - something I did not realize would affect my car selection - and I had to pay to upgrade to a larger car or wait for over an hour for a car to be delivered. The attendant (of which there was only one at the peak hour of friday night!) clearly could not care less about the customers in line.

Cons: The employee at the front desk (Shamel) was so disrespectful. At pick up, he refused to add a 2nd driver and to provide the cost of the insurance, and at drop off he yelled at us for wanting to pay the balance with a different credit card. And it wasn't only us, he was treating all the customers in the office as such... he told some people they had too many questions, he wasn't there to answer!

Cons: I didn't like that the gas tank was only 3/4 full.

Cons: waiting an hour in line (or perhaps linger) to pick up a car when the line is 8-10 people and 2 agents seemed a bit excessive. Further, the SUV which was suppose to be a mid -suv was a small suv and certainly seemed smaller the the ford escape that was listed when I rented (escape or similar). It could have also been cleaned better

Cons: While driving, both tires on one side went flat. They told us it would take 2 hours total time to get back on the road. It took closer to 6 hours. I asked what it would cost and no one could tell me. My roadside assistance said this event didn't qualify so I agreed to use Budget (without other options). Budget later billed me 168 for Roadside Assistance though I paid for full insurance and the car was covered. Frustrating.

Cons: a lengthy queue to pickup the car plus the car wasn't clean internally.

Cons: The agent working the desk was extremely rude and made me feel like I was working for them. I will not use Budget again.

Cons: Car different from what I expected resulting in lower gas mpg. More money to gas up

Cons: Over an hour wait to pick up and at the end of my wait the line was twice as long as when I started. Cargo area of the car was covered in dog hair but car was otherwise fine.

Cons: JFK Budget is horrible. Waited over 2 and 1/2 hours in line even though we had a reservation. First car we were sent to looked like a crime scene inside with cigarette burns, stains, and hideous smell. Finally got an acceptable car after 3 hours. Wrecked our schedule completely. Counter staff unbelievably slow and STILL tried to up-sell us on a rental that was extremely expensive anyway. NEVER AGAIN!

Cons: I booked a Grand Caravan (or similar) a month in advance. When I go to pick up my car, they let me know they don't have a minivan! Although they offered to upgrade me, no other car had anywhere near the cargo capacity of the larger minivans. The staff then -- reluctantly -- did a haphazard job at trying to allay the situation. An hour later and without heeding my preference for one of the larger vans, the staff is able to send for any minivan from a partner rental company (Avis) which luckily happened to be a Grand Caravan.

Cons: It took nearly an hour to check in. We reserved a "luxury" car but were told all we could have was a VW Jetta. Had to pay $25 more (for a total of $175! for 24 hours) for a Ford Explorer. Huge rip off with Budget.

Cons: Drop off at Laguardia was inconvenient, and required 2 shuttles to get to my terminal.

Cons: First , I have been standing on the line for about two hours. Second, I have made a reservation like three weeks before the pickup date for a mini van and I already put my age (23) while reserving online. She told me I can't take the minivan because I'm under 25. If I can't rent the class, why the site let me confirm my reservation? My family were with me. The counter has rented me a small SUV which wasn't really enough for us and I had to pay 20 dollars more for lower class.

Cons: LGA shuttle service pick up was very slow

Cons: The line for the reservation counter at laguardia was so long I had to wait for more than hour to collect the vehicle I'd reserved.

Cons: The system is obviously garbage; it took too long to leave and we were late as a result. The terms of use also didn't mention we couldn't use a company credit card because it wasn't in the driver's name.

Cons: Pickup- line in counter

Cons: The office tried to charge me $250 for excess dirt. There was some sand in the car which I cleaned after being told. then one of the cleaners admitted it was not that bad and he could've cleaned it himself. so the charge was dropped. And in the heat of the argument I forgot to dispute the fuel surcharge that they levied against me (they claimed it was 3/4 full when in fact it was only 1/4 -- I have photo evidence). So I ended up having a bad experience and losing money in the process

Cons: Long wait

Cons: Getting to LGA is not the easiest and the Budget location there usually has cheaper options than the one by my apartment. The process of pickup and dropping off is easy - the location was a nuisance.

Cons: Waited in line 45 minutes to pick up the car. Only 1 attendant serving a long line. The pick-up system was not automated for any customers - the agent was hand-writing information on everyone's forms!

Cons: I waited 2.5 hours in line to get my rental car. The staff was slow inefficient and could care less about the customer. What made things worse was that one of the 3 employees left before her shift was over leaving only 2 people to help the ever growing line of customers. When I final got my car it was dirty and the tank wasn't even full.

Cons: It was lit bit dirty outside and fuel tank was empty

Cons: Took standing in line over an hour to get vehicle at JFK. There were two people on staff on a Saturday in NYC. Totally unacceptable!

Cons: Stopped at Whitestone Bridge for Low Balance on EZ Pass

Cons: Asked for the prepay option for gas & it was left off. So, I had to pay for the higher rate on gas when I returned the vehicle (almost double). It was inconvenient that I did have to switch vehicles because of the toll box which was a necessity for me & told the staff at the start. This caused the transaction to take about an hour start to finish getting me on the road later than expected.

Cons: Car blew out a tire on busy interstate and had to pull over to change out the tire. Very scary experience.

Cons: Cuando llegue mi carro no estaba y me dijeron que esperara que llegara uno

Cons: Service was poor in that I waited in line for an hour. There were only 4-5 people ahead of me. They had 2 people at the counter and I really don't understand why it took so long. This was the only bad experience I had.

Cons: I didn't like thebcar thatbeas given to us. We reserved an intermediate car and a larger car was indicated in the reservation process. We were given a Ford Fiesta. Smaller then we had preferred.

Cons: Slow pick up process.

Cons: Pick up took very long.

Cons: Wait time too pick up the car was unacceptable. Will not use Bridget again. I was scheduled to pick up car from JFK airport at 6am, there were at least 12 people ahead of me in line and 2 people working at the counter. It took 10 minutes or more for each customer to finish a transaction. While waiting in line i tried to reserve another car at company so i could get

Cons: The line was long and the staff were so tired and rude. When I had trouble Matt the person completing my order was unfriendly. I didn't realize I needed a major credit card and he just said. That is our policy you can't get a car. He didn't even say sorry or seem to care. I found a credit card to use but he was so dismissive and rude. I waited for almost 45 minutes to be told no without even an apology.

Cons: Bad customer support. Seemed as though I annoyed the attendannt with my questions during pickup. Return customor support was nice but didn't come to my car for a few minutes. Car window was dirty (looked like soap was never cleaned off) -- had to pull over on the freeway to clean it off. I always rent with National and will continue to do so after this experience.

Cons: Its weird. I live in NYC and am otherwise prepared for the "indifferent New Yorker" thing, but this budget office takes it to the next level. The guy who met me when I pulled in spoke in a manner where I couldn't understand him. I asked him to repeat the same thing four times before he finally said "your agreement". I handed it to him, he checked inside the car, handed me the agreement without looking at me, just stuck his arm out while still looking at something in the car, and said "go to the counter". I get to the counter and the guy there checks me out, prints the receipt and hands it to me.....without looking at me! Is horrendous eye contact while giving you things a part of the training?

Cons: Nothing annoys me more that another staffer yelling out about something another staffer did. A guy walked out and yelled about a clipboard while the other two were working on customers. It was unprofessional and it made me roll my eyes. Getting the car is a bit confusing. Was told to wait upfront but when I did and the security guy checked my paperwork, he wasnt sure which one my car should be and then told me to wait and he walked away. I stood for five minutes not really knowing what was going on or if someone was actually helping me. It was confusing.

Cons: I waited in line for over an hour to get my car

Cons: Didn't get a receipt at return point from the person who ok'd the car Took about 20 minutes and two transfers to get from terminal to car rental (would be true of all LGA car rentals during construction.) On the expensive side

Cons: Maria my agent LIED to me and said no cars were available & I had to select a utility truck for $40.00 PER DAY or wait I don.t know how long for the car I ordered in the first place.I SPECIFICALLY ASKED HER ONLY THE DIFFERENCE BETWEEN MY PRE ARRANGED COST, SHE SAID YES ($27) PER DAY WAS MY COST SO I AGREED. SHE WAS BUSY DOING OTHER TASKS WHILE SHE RUSHED ME THROUGH INITIAL THIS ,SIGN THAT ALL SIMULTANEOUSLY WHILE ASWERING CALLS & TALKING ON HER PERSONAL CELL PHONE AS WELL AS OTHER WORKERS . WHEN I GOT THE BILL FOR ONLY 3 DAYS &1 HOUR OF ALMOST $600.00 I WASN.T VERY HAPPY. PLEASE MAKE THIS RIGHT BY ME. Sincerely Ronald

Cons: I showed up at 9:15 and there was a line that was at least 30 deep. Also, each party takes up to 5-10 minutes at the counter. I didn't end up picking up the car until past 10:40! Budget and other rental companies at this airport need to improve their check-process so this long-line of waiting can be avoided. Also, the car return area is really far from the rental counter. And the sign for "leave the keys in the car" was not visible until you walk close to the rental counter.

Cons: Good thing I built in an extra hour to start a business meeting, because I blew it all waiting in the serpentine queue at the Budget counter. Three agents and over 2 dozen customers waiting. At 5 min / transaction, you do the math ..... > 40 min. !@#$%^&*

Cons: Pick up Tom too long

Cons: See headline + was given a minivan instead of the car that I rented

Cons: The lines were long and it took and hour and a half before I received the car . I was told I could pay cash when I returned the car but that was not true. I was told that the car was already checked in so the charge had already gone through on my card.

Cons: Waited almost 1h. I gave up and went to a different car rental company

Cons: Wait over an hour I was the fourth person in line

Cons: The staff needs training.

Cons: Terrrible service. Had to wait 35mins in line only to find out there was no small car. The only car they could give me was 7 people minivan. If I wanted a minivan, I wouldn't have reserved a small car! Never going to use Budget service again!

Cons: I know it was 2:00am but the representative did not great us; just typed on computer, left and went into the back, came back out - only said "drivers license" .. told me I had two reservations and when I tried to explain that I was out of the country and was afraid if I cancelled the first one, the second reservation might be cancelled as well... he just said "it doesn't matter" asked for my credit card - went outside, came back in, pointed to the screen and I went through checking off and signing. he handed me the papers and my cards back and said the care was in C9 -- No customer service skills (but, was very quick)

Cons: Pickup took more than 30 min. Employee was fast but only one counter was open. She couldn't make it. It was rush hour more people should work.

Cons: The car that I book is not existed in the Budget. So, they give me SUV and I extra paid over 120 dollar. I was hour late, but they request 400 dollar. That was fucking insane. Do not use Budget rental car

Cons: The pickup process didn't go well.

Cons: Price was high, took an hour to get to the lot through airport transportation, had to stand in the rain and wait for the shuttle, go to the counter and they would not honor the reservation, the company was more than twice their inventory oversold, another $70 later found a location that did have inventory and more adventures with the workers there, finally get a car and it was filthy and full of trash which seems reoccurring with all but one rental I have had over the past year.

Cons: I went to the rental at 304 w 49th and it took 40 min for my turn in line. I had made the reservation for 9 AM but got delayed so arrived at 11 instead. After a 40 min wait, the lady at the counter told me that she had given my reservation away because I arrived 2 hours late. Apparently this budget does reservations by the hour so if you don't show up within the hour of your reservation you have to wait 1 hr for them to bring another car in. Instead of waiting I ended up paying for a $50 upgrade. After I completed my paper work, I was directed outside where there was no signage or service member to inform me what was going on. I just stood outside waiting for another 5 min for some harried worker to inform me that my car would be coming right up. This location has poor systems for intake and rental and it appeared severely understaffed for the long weekend. All workers were tired and running around to keep up with the influx of customers.

Cons: Was made to choose a much more expensive car because the only car they had in the class I ordered was a VW beatle.

Cons: I was two hours late for my drop off due to traffic headed back from Massachusetts. It would have been great if they had an hourly rate to a certain amount so that you didn't have to pay for a full day. Other than that, no complaints!

Cons: Everything!!!

Cons: They ran out of cars and was told they would be getting more from down the street. I said no worries and handed him my license and my husband's and my credit card and sat down. An hour later they finally got a few more cars from down the street. Evidently it took an hour because someone from the day shift "lost the stamp" that allowed them to pick up cars from other locations. Once the cars arrived I proceeded to check out - they refused to take my husband's and my credit card because it only had his name on it and refused to take my debit card. I left sobbing, cancelled my trip, and will never use Budget again.

Cons: Had to rent else where last minute!!

Cons: After waiting over an hour to speak with the only, incredibly slow person at the register I was told that they couldn't accommodate my reservation at that time and I would have to wait longer. I told them that I couldn't wait as I was traveling to my 20th high school reunion. The customer service agent said she would cancel my reservation at no cost, however this never happened. When I called Budget they said they couldn't cancel my reservation because it was made through Kayak. When I tried calling Kayak customer service all I could reach was a voicemail box telling me to leave a message to receive a returned call. I still haven't heard from anyone. I'm now wasting far too much time on hold, and having to dispute the charges (for a car I was never able to rent) with my bank.

Cons: The service I was given a faulty car had to exchange then couldn't reach the facility for information when I did I was told the car, the exchanged car was under someone else's name then I get to the facility and even more disheartened by the service and was charged more

Cons: Not full gas tank. Made it to the security gate and 10 ft after gauge said not full tank. Also interior was full of muddy floors and dirty like it was not properly cleaned out.

Cons: The service

Cons: Pick-up took long but because the computer system virtually tripled my rental cost if I took the car more than an hour before the reservation. Not the staff's fault but the company. Airport locations should understand that flights sometimes arrive earlier than expected. This is bad corporate policy.

Cons: Nothing

Cons: customer service

Cons: Our flight was cancelled so rented a car to drive home(900 miles) we got to Budget 1/2 hour early clerk Maria said we would need to wait or take a upgrades car our car type was not back, after waiting she gave us a car that had been sitting right there, I appreciate trying to upgrade but she knew we had to drive the 900 miles, when does courtesy & common sense kick in at Budget?

Cons: Took a while for the guy to get to us, but it's JFK

Cons: There was not an EZ Pass transponder in the car, so we were forced to waste time at every toll booth. Looked online for a Budget location to pick up a transponder and found a location in Coney Island. Go to the location and it is no longer there. Really slow service at the airport.

Cons: CC statement has bill of over $360 despite returning w full tank

Cons: Wait time in looking lobby to pick up the car.

Cons: Car was to basic no blue tooth and small

Cons: All was good...

Cons: not dirt cheap, but I guess I just hate having to pay for car rentals. all in all I probably got a decent price, but it wasn't a steal. it's a pain to have to return a full tank of gas since there are now so few gas stations in the city. probably tacked on another 45 min just to weave thru traffic to one of the few gas stations remaining in manhattan before returning the car.

Cons: Misleading representative. The suggestion was made that they did not have the model car for which i made the reservation and that i could either take a smart or a 4 wheel drive instead. I obviously chose the latter. When i got home and looked at the bill it turned out that they had made me pay extra for an upgrade. Very misleading.