Reviews for Ace in New York
- All reviews 100%
Nov 27 2017
Cancelled my reservation
Cons: Cancelled my reservation last-minute because they were overbooked.
Oct 15 2017
Pros: I got a free upgrade from my Nissan versa to Kia optima. The personnel was kind and quick. All arguing issues were solved rapidly.
Cons: Firstly they charged 100$ more, than they had to. But when I paid their attention on it, they resolved this issue quickly.
Oct 11 2017
Pros: The attendant was very understanding and flexible. Unfortunately, on the day of our return, we got a parking ticket, and our rental was booted due to outstanding fines on the car. I was initially upset, but after going to the office and explaining the situation, there appeared to be a mixup with the NYC parking authority, as we could not find outstanding tickets on the license plate number. They took 1 day off of our bill for our troubles, and I was able to leave the key with them, and told them where I left the car. They turned what was initially a very stressful situation into a positive experience.
Sep 8 2017
Very professional service
Pros: Very professional service at their East 33rd Street location in NYC. Also, convenient after hours drop off. Finally, great price!