Ace Car Rentals in New York from $63/day

2.0 Poor

Intermediate

May 23 2017

Cons: Charged me 39/day for the bottom level insurance, without explicitly saying the per day price. ended up costing more than the rental itself. Feel taken advantage of.

2.0 Poor

Standard

Feb 28 2017

Cons: They were not open. We had a car rental for 6:30 and when we arrived at the airport they were closed. We had to find another car rental company and obviously paid more because we were walk up customers.

4.0 Mediocre

Intermediate

Jan 23 2017

Pros: The car was generally fine.

Cons: The windshield wipers didn't work. The rental agency hit me with a $500 deposit and tons of extra hidden fees including an extra 0.25 cents per mile over 200 miles. There was no option for prefilled gas, and the tank was half full when I picked it up.

8.8 Excellent

Economy

Jan 14 2017

Good value

Pros: Customer service at pick-up and drop-off was friendly and efficient.

Cons: The compact car was comfortable, but the engine was pretty noisy, as were the windshield wipers when in use. But Ace offered a great deal on the car, so these small problems were worth putting up with.

8.4 Excellent

Compact

Jan 9 2017

snow tires!

Pros: very helpful and kind agent! Thanks!

Cons: It would be helpful for novice city drivers to know about snow tires if you will be driving in the snow. Would have have been helpful if rental center would have warned or suggested precautions, especially since we told them where we were going and what was the expected climate.

2.0 Poor

Economy

Dec 16 2016

Cons: I booked a car with unlimited miles, but when I got to the office, they told me I only had 200 miles per day, so if I drive more than 200 miles, I need to pay .25 cents an extra mile. Also, the cars do not have an E-Z pass, and they tried to sell me a very expensive insurance, they scared me that I have to pay $ 2,500 for the deposit if something is going to happen to the car, so I declined the reservation.

10.0 Excellent

Compact

Dec 6 2016

Ace Car Rental surprisingly great.

Pros: Figured that for under $50 something would go wrong, but everything was perfect. The car had a few scratches but it was reliable transportation and the two men handling the order, were professional and polite. I was very pleased!

2.0 Poor

Economy

Nov 29 2016

Cons: I specifically asked for unlimited miles when signing up for this car. However, when I got there they told me that I didn't have unlimited miles and that there would be an extra charge per mile. Then the representative from ACE called her manager to see if she could extend a few more miles per day. It wouldn't have been worth it and I ended up cancelling my reservation because they were clearly trying to upsell during a holiday. Not too mention the office did not open on time, 30 minutes late, and the representative carried her cigarette smell on her inside the office. An overall unprofessional experience. I made another reservation at another service that was half the price.

9.6 Excellent

Compact

Feb 26 2016

Easy and affordable.

Pros: This experience definitely made me more likely to rent a car in the future. Staff was gregarious and helpful, pickup and dropoff were easy, and I was pleasantly surprised by the price. The car was in good condition and very pleasant to drive.

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