Reviews for Ace in New York
- All reviews 100%
Feb 28 2017
Cons: They were not open. We had a car rental for 6:30 and when we arrived at the airport they were closed. We had to find another car rental company and obviously paid more because we were walk up customers.
Jan 23 2017
Pros: The car was generally fine.
Cons: The windshield wipers didn't work. The rental agency hit me with a $500 deposit and tons of extra hidden fees including an extra 0.25 cents per mile over 200 miles. There was no option for prefilled gas, and the tank was half full when I picked it up.
Jan 14 2017
Pros: Customer service at pick-up and drop-off was friendly and efficient.
Cons: The compact car was comfortable, but the engine was pretty noisy, as were the windshield wipers when in use. But Ace offered a great deal on the car, so these small problems were worth putting up with.
Jan 9 2017
Pros: very helpful and kind agent! Thanks!
Cons: It would be helpful for novice city drivers to know about snow tires if you will be driving in the snow. Would have have been helpful if rental center would have warned or suggested precautions, especially since we told them where we were going and what was the expected climate.