Book Ace car rentals in New York

Pros: I did not like. They let me waiting for hours at rhe pick up place. Nobody picked the phone.

Cons: They should be clear about taxes and insurance. In the website the amount was 154 dollars and they charged me 415 dollars. Not fare

Pros: No opportunity was provided to "like" anything. I arrived at the location with a reservation confirming an intermediate suv for 5 days at $200 total only to be told there were no more cars of this type. The agent stated a call was made to me to explaining this but I only received a call to confirm the booking. Ended up walking out with no rental car.

Cons: Better control of your inventory, communication, and training for your team. A minivan does not have a 4x4, which the agent attempted to sell me on.

Pros: Horrible experience. Rude staff, wait time was over an hour to get car, car rattled had to return it. Would not recommend.

Cons: Everything!

Cons: Everything

Pros: Staff was responsive to the taillight issue below

Cons: This company forces you to take car insurance that was not mentioned on the Kayak site. This was only explained when we went to pick up the car. We were required to pay an additional $20. Had we known the real price was a lie, we could have rented elsewhere. The rental car's right taillight was out, but I didn't notice until I was already 100 miles away from the rental location. The company would not let me add my spouse as an additional driver without a fee which is illegal in New York.

Pros: The trunk and gas worked fine

Cons: The name change soi assume they company did also now drivo. Is currently Forcing insurance on costumers , I had no knowledge of this new change an was forced to accept the insurance or stand in the rain to contact mines an present it to the rep inside before leaving. My rental was 84 bucks for 3 days. Their insurance was 150 terrible mind you I did have my own insurance just didn’t wanna stand in the cold rain to get the paperwork to show. But if I knew prior no brainer

Pros: The drop-off was quick and easy.

Cons: Picking up the car was a nightmare - we waited for almost 2 hours. The price listed on Kayak was only a base price; there were tons of hidden fees (including incredibly expensive insurance) that doubled the expected price. One of the speakers in the car was blown out so any music we played was accompanied by an annoying buzzing sound. Never renting from here again!

Cons: Long lines , blindsided by terms not expressed over the phone/online

Cons: I recommend ACE and Kayak stop using this location. They claimed they were a private company and then forced everyone to get their full coverage insurance on the vehicle for 40+ dollars a day. They also asked me if I was going out of state and then told me since I was they were imposing a 200 miles a day limit, even though ACE advertised unlimited miles. These hidden fees made the rental go from its advertised 97 dollars to 248 dollars, not including the .25 cents a mile over 200 a day fee. Additionally to pick up the car I had to wait outside for almost 2 hours in a huge slow moving line of people.

Pros: long wait .. wait 2 hr still no car

Cons: available car