Reviews for Hertz in Oakland
- All reviews 100%
Mar 4 2017
Wait at Hertz in Oakland
Pros: Nice car reasonable price personable staff unlimited mileage Reduction in price due to early drop off(ordered for 3 days, returned at 2 and paid for 2)
Cons: Few staff at location so my wait was nearly an hour. A bit less at return Car was reported to have 1/4 tank of gas...it was closer to 1/8
Mar 3 2017
Pros: I reserved this car believing the location was the Oakland Airport. It was actually 15 minutes from the airport and I needed to take an Uber from the airport to pick up the car. Once there, the pickup was fast and the attendant was friendly. The car only had 700 miles on it (practically brand new). The cost was very reasonable. To drop off the car, we once again had to take an Uber to the airport from the rental location, but that was not a big inconvenience, and everything worked out great.
Mar 2 2017
Horrible long wait to get car
Pros: Not much
Cons: We've had reservations for over a month only to get there and find out there were no cars available for anyone except Gold members! They were waiting on cars to come in and couldn't tell us how long it would be. Several people in front of us waiting. We were told after initial check-in that we would only have to wait 15-20 minutes (I asked). It turned out to be over an hour! The worst part was not knowing if even after an hour when they would have a car for us, as they did not even know. Another guy had an appointment at Pixar and was very distressed that they had no answers for him either. I asked someone that worked there if this was normal and was told "sometimes". That is not acceptable and I will never rent a car at least at the Oakland cite with Hertz.
Feb 23 2017
Cons: Rental reservation was at 6pm, which was also the time hey closed. Without any notification, I show up shortly after 6 (in the rain) to a locked building. Customer service could not supply another car at another time or location without increasing the rate 3 fold. At the very least I was able to get a refund, but ended up booking a last minute reservation elsewhere for a higher rate.