Reviews for Avis in Oakland
- All reviews 100%
Aug 17 2017
Pros: manager was very friendly and accommodating
Cons: tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....
Aug 16 2017
Pros: Kia forte was perfect for the two of us with 4 bags.
Jul 22 2017
Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.
Jul 11 2017
Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.
Cons: They charged $50 for rental of the car seat. : (