Reviews for Budget in Oakland
- All reviews 100%
Jan 17 2017
Logistical nightmare, cost me money
Pros: Courteous and well-intentioned staff, good car. I'd originally booked a car for pickup on Webster St. in Oakland and dropoff at SFO but they were able to change the dropoff to Webster St. in Oakland for me, which I appreciated.
Cons: I'd informed the counter at the time of pickup that I intended to drop the car off the next day. The counter failed to inform me that, due to the MLK holiday (Jan 16), the dropoff site at Webster St would close early, at 1pm. The site was closed when I arrived at 2:30pm, with a homemade sign on the door noting the early holiday closing hour. After a long call with several agents on the phone, they told me I'd need to drop the car off at Oakland airport. I spent about an hour in traffic and $20 on a taxi because the desk failed to inform me that I needed to have the car back by 1pm on Jan 16.
Jan 15 2017
Pros: Efficient pick-up. Courteous customer service. Excellent car condition.
Jan 9 2017
Pros: Easy pick up and drop off
Cons: We did not know about additional fee for using fast track (toll roads) before we were billed.
Dec 28 2016
Elk Grove store is disappointing
Pros: Drop off was easy and fast. The guy was nice and friendly.