Reviews for Budget in Oakland
- All reviews 100%
Mar 22 2017
Poor pickup experience, and unnecessary extra car
Pros: Pick-up truck instead of an economy car
Cons: There were no car available at pick up (Oakland airport). All lot of customers were forced to wait indefinitely, becsuse their/our car were not ready. Theo only customers that left the Budget counter accepted a paid upgrade. In the end, the attendant offered to give us a pick up truck, so eventually off we went.
Feb 20 2017
Pros: I got a car
Cons: It took 40 minutes to get a car, and by the time I got the car, it was pouring rain. There was no one there to help find the car, which was in an open parking lot. I had to try to find the numbers on the asphalt in the rain - challenging to say the least.
Jan 31 2017
Pros: Well first off I reserved a standard car to go up to the snow. But when I got there the guy sold me the truck that I'm in now very disappointing. Not only did the car run bad but it was more than twice but you money as the one I picked at first. The guy at the counter talk so fast I didn't understand him the next thing I knew I was signing by signature and sealing the deal. I will never rip with budget again now I'm out $250 I did not have after going on a ski trip with my kids.
Jan 17 2017
Logistical nightmare, cost me money
Pros: Courteous and well-intentioned staff, good car. I'd originally booked a car for pickup on Webster St. in Oakland and dropoff at SFO but they were able to change the dropoff to Webster St. in Oakland for me, which I appreciated.
Cons: I'd informed the counter at the time of pickup that I intended to drop the car off the next day. The counter failed to inform me that, due to the MLK holiday (Jan 16), the dropoff site at Webster St would close early, at 1pm. The site was closed when I arrived at 2:30pm, with a homemade sign on the door noting the early holiday closing hour. After a long call with several agents on the phone, they told me I'd need to drop the car off at Oakland airport. I spent about an hour in traffic and $20 on a taxi because the desk failed to inform me that I needed to have the car back by 1pm on Jan 16.