Reviews for Budget in Oakland
- All reviews 100%
May 8 2017
Quick and easy
Pros: I was in and out very quickly. Saved money vs parking at airport for a week.
Apr 9 2017
Terrible customer service!
Cons: Budget didn't honor the price of the reservation, is charging us double the rate quoted in the booking. When we tried to correct the error, we've been given the run-around. We've been given 5 different customer service numbers to call and still haven't reached a representative to help sort out the issue. The staff and manager we've talked to say they can't do anything, we have to reach customer service, who won't answer the phone or emails. Plus, a part fell off the car on the highway, which I'm sure they'll charge us for too. I will never rent from Budget again!
Apr 4 2017
Pros: Car worked well and clean but smelled of prior smoke...
Cons: On pickup put in dodge challenger... not what I wanted...complained and got a Hyundai Sonata that I liked...
Mar 22 2017
Poor pickup experience, and unnecessary extra car
Pros: Pick-up truck instead of an economy car
Cons: There were no car available at pick up (Oakland airport). All lot of customers were forced to wait indefinitely, becsuse their/our car were not ready. Theo only customers that left the Budget counter accepted a paid upgrade. In the end, the attendant offered to give us a pick up truck, so eventually off we went.