Reviews for Thrifty in Oakland
- All reviews 100%
May 14 2017
Cons: I was not pleased that the change I had made to my reservation online was not received by Thrifty. I had changed my reservation from 11 am to 10:30 am. When I arrived at the counter, they said I had to step aside and wait 30 minutes before I could pick up my vehicle. There were no other people in line...so this was not only unnecessary, it was rude. My original reservation was for an SUV; when I suggested that perhaps I could take a compact/economy car instead, they lied to me at the counter and told me that there were no compact/economy cars available. I then called the Thrifty phone number and booked a compact/economy car, and picked it up 5 minutes later, at 10:50 am. There were several other compact/economy cars in the lot. My silver lining out of this experience was that, due to Thrifty's uncooperative attitude, I was able to save $100 on my new reservation...I won't be renting from them again any time soon.
May 13 2017
Pros: The price is very reasonable. Provided us the right and had no problems with it.
Cons: They didn't properly explain the insurance and we had problems with it. It was settled to our satisfaction nonetheless.
Apr 24 2017
Pros: Rude customer service. Small car (listed as an SUV). Slow. I was the first customer in line. Waited for the desk clerk. The first thing she said was, "I'm not ready."
Cons: The car wasn't there. They sent a "driver" to get it. The agent in the dispatch kiosk kept saying, "I just got here. I don't know." It took an hour to get a car I had booked months in advance. Idiots. Total waste.
Apr 18 2017
What's the point of a reservation?
Cons: Made a reservation in advance. Planned a vacation around that reservation. Showed up to pick up my car and... "Sorry, we have no cars available." This was being told to a room of about 5 reservation holders ahead of me. We were told we could shop other companies or wait until a car became available. It was one of the most inconveniencing experiences I've ever had. No apology was given by the Thrifty rep - she pretended it was normal. I blame Thrifty AND Kayak... this reservation system is a sham.