Guest Reviews
Overall Rating
7.4
Good
Based on 53 reviews
Overall
7.3
Cleanliness
7.9
Comfort
7.5
Pickup/Dropoff
6.9
Value for money
7.4
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Dollar car rental prices in Oakland
| Economy | $21/day |
| Compact | $23/day |
| Intermediate | $26/day |
| Standard | $29/day |
| Full-size | $34/day |
| SUV | $32/day |
Pros
"Car was nice and clean."
"But overall a good experience"
"nice clean car, helpful personel."
Cons
"Worst customer service experience EVER."
"Could not pick the car."
"Didn't have a credit card."
Recent Reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car i reserved
great value
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2.0
Once again...Hertz group disappoints
Cons: Never again.
review from
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8.0
Cons: It took way too long to pick-up the car however the clerk was terrific!
review from
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7.6
Oakland Airport Pick Up Is a Nightmare!
Pros: Great car! Great drop-off!
Cons: Waited over 15 minutes in line. Only 1 person working. Hard sell on liability insurance and coverage!
review from
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6.0
Cons: Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.
review from
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2.0
Cons: We did not rent it. And won't in the future
review from
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8.8
Choosing the car
Pros: I like the way you can walk into the parking lot and pick your own car
Cons: When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian cars
review from
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2.0
Hidden Fees and Conditions
Pros: The customer service representative. Very kind and helped me explore others means to get home.
Cons: The require $300 they needed to have me put down to get the car. Struggling student salary....
review from
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10.0
Impressed by the service level at Dollar!
Pros: The woman assisting me at check in was efficient, friendly and helpful. I've never tried Dollar before but I would definitely recommend them.
review from
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9.6
Smooth trip
Pros: Very easy to make my reservation online (and cheaper this way), easy check in, no hidden "fine print," easy and convenient dropoff.
Cons: I tried calling to get more information before I made my online reservation, and they did not answer the phone. I was on hold for over 10 minutes and had to call back several times before I spoke with a representative.
review from
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8.8
Cons: Poor shocks on front end made for a bumpy ride at times.
review from
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3.2
Beware of surcharges
Cons: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.
review from
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2.0
My reservation wasn't accepted, and I was charged
Cons: didn't uphold reservation; charged extra $40
review from
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8.8
Choosing the car
Pros: I like the way you can walk into the parking lot and pick your own car
Cons: When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian cars
review from
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10.0
Impressed by the service level at Dollar!
Pros: The woman assisting me at check in was efficient, friendly and helpful. I've never tried Dollar before but I would definitely recommend them.
review from
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9.6
Smooth trip
Pros: Very easy to make my reservation online (and cheaper this way), easy check in, no hidden "fine print," easy and convenient dropoff.
Cons: I tried calling to get more information before I made my online reservation, and they did not answer the phone. I was on hold for over 10 minutes and had to call back several times before I spoke with a representative.
review from
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8.8
Cons: Poor shocks on front end made for a bumpy ride at times.
review from
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2.0
Once again...Hertz group disappoints
Cons: Never again.
review from
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6.0
Cons: Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.
review from
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2.0
Cons: We did not rent it. And won't in the future
review from
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2.0
Hidden Fees and Conditions
Pros: The customer service representative. Very kind and helped me explore others means to get home.
Cons: The require $300 they needed to have me put down to get the car. Struggling student salary....
review from
-
3.2
Beware of surcharges
Cons: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.
review from
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2.0
My reservation wasn't accepted, and I was charged
Cons: didn't uphold reservation; charged extra $40
review from
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Where can I find Dollar car rentals in Oakland?
7600 Earhart St, Dollar car rentals
