Reviews for Alamo in Oakland
- All reviews 100%
Jan 9 2017
Great staff nice car
Pros: The check out was friendly and efficient. Even the woman who greeted me in the lot complimented me on my smile!! While I was confused about the bluetooth/usb connection the gentleman walked me through the connection with great patience and got me on my way. Car(Ford Fusion) was clean and it drove well in the rain. The car was comfortable to drive around the Bay Area. Price was perfect too!!
Cons: This is being picky but, I'd like it more if we could select our own vehicle for the class we choose. Sometimes I am more familiar with a brand and find it easy to adapt, than having to figure stuff out while I'm on vacation. Although, I think it's all a matter of me asking so I think it's just a minor issue.
Jan 9 2017
Pros: Car drove smooth Good on miles
Cons: Brakes were terrible
Jan 4 2017
Cons: I only had 1 key and it was not a remote.
Dec 20 2016
Unsure if I will go back.
Pros: The Nissan Versa was a nice car. Had zip to it. I appreciated how clean it was on the interior.
Cons: My rental experience was rough. When trying to get the vehicle I was offered protection packages, which I declined because I previously purchased Kayak's insurance for the vehicle. The agent then proceeded to continuously sell me on insurance. She kept telling me I didn't know what my insurance would cover, asking what would happen if my windshield shattered, and passive aggressively saying the car would get damaged and I'd be paying for it. I almost got to the point of canceling the reservation and walking to a different rental agency. The car was overall good. It did have weird goo marks on the outside of the doors, but it was good beyond that. Upon returning the car, there were two Alamo agents standing talking. They waved me to where to park, but then proceeded to finish their conversation before even greeting me. Unhappy with both my customer service experiences.