Reviews for Enterprise in Oakland
- All reviews 100%
Based on 91 reviews
Apr 15 2017
Pros: When we dropped off the car we got a 15% discount for our next time.
Cons: When asked to be picked up they told me to take Uber or a cab and they would deduct it from our total bill. They could tell I wasn't happy about that suggestion and then had a pick up from a very unhappy driver. It was an uncomfortable ride to this Enterprise. Although the manager (very cordial) apologized for the problem, still we were asked if we wanted to pay for an upgrade. Frankly they should of comp an upgrade. The car was not very clean. I had to ask to clean some writing on the windshield but it was still dirty and hard to see through.
Apr 9 2017
Pick Up/Reservation Process and Unsafe Indoor lighting in car
Pros: Nice and clean Friendly employees
Cons: Interior lighting for night driving much much brighter than the road. Had to drive with one hand over that bright blue screen- dangerous with infant in the backseat. Had to make reservation online on my phone before I could do anything at the counter at airport Enterprise. So hard while traveling and with changing plans while traveling with an infant. Took over an hour to get everything squared away.
Apr 4 2017
Clean and worry free
Pros: Car was clean and problem free
Mar 31 2017
Pros: Ordered a car at the airport and the rental site was located off site
Cons: Nothing. I cancel the rental and went direct to the rental car company.
Mar 18 2017
Everything went perfect
Pros: Everything went smoothly and quickly, staff was very helpful.
Mar 13 2017
Flexible drop off charges
Pros: Enterprise waives one way drop-off charges if you do not drop at an airport location. This saved us nearly half of the cost.
Mar 6 2017
Pros: Superb Customer service. Ny was particularly excellent.
Mar 3 2017
Excellent service and staff
Pros: What an excellent staff this Enterprise unit has. Everyone was kind, helpful, and full of energy. The office was hectic and busy, but I still felt like a valued customer. I wish this Enterprise was in my home town so I could go visit them all the time!
Cons: The car came on empty, but the office did reimburse me for the extra gas I put in.
Feb 22 2017
Location closed before we eeached
Feb 14 2017
From Michael Kelly
Cons: I asked for a car at the Oakland airport. Turns out I was given a car at a downtown location without being informed that was the case. So instead of getting a car for $135.01 at pick up as was confirmed for me [Enterprise 1234384585COUNT] I had to pay $317.31. I feel completely duped. I complained to the local enterprise manager but he would not help. I'll never use enterprise again. Neither Price line or Enterprise alerted me to the problem before I was placed in a car and ready to go at the airport. The car I thought I booked was consistent with the cost of a car at Oakland airport I had rented several weeks earlier.
Feb 12 2017
Pros: Very nice folks working there
Cons: They close at noon on Saturday
Feb 12 2017
i have been charged more than the agreement for no
Cons: tried to contact Enterpise by email but no response.
Feb 10 2017
More than meets the Eye
Pros: They did not have a Standard Sedan my reservation was upgraded to Small-SUV free of charge. Vehicle performed adequately and am glad that the mileage that i used was not an extra fee. Only spent $45 for gas the week that i had it. The pickup and Drop off was Simple and quick. Deposit refund Credited back to my bank account the next day.
Cons: Liability insurance was brought up at the time of pick up and ended up having to pay about $100 more that originally anticipated. Also the fact that they have no free roadside assistance already included in the amount of excess fees that i had to pay for the rental.
Jan 13 2017
Pros: The friendly staff and manger at the 98th location in Oakland.
Cons: No one picks up a phone call or returns a call.
Jan 9 2017
Car was great. Service at pick up desk was too pus
Pros: Once I was able to get past the pushy clerk, who kept trying to up sell me on the rental, the agents in the lot were efficient and friendly.
Cons: Pushy desk clerk (Matt I think) kept trying to up sell me on upgrading my rental and adding unnecessary extras. Very annoying and off putting.
Jan 5 2017
Excellent trip -- great service
Pros: Vehicle was in great condition. Latest minivan with nice technology and features. Drove well and smoothly. Good gas mileage. Pickup went very smoothly and painlessly. So easy and quick. Was in and out in 10 minutes.
Cons: Had to go offsite at airport to save $900
Jan 4 2017
Pros: The staff know what they're doing. They had me in and out for both pickup and dropoff in a matter of minutes. Also, the fee was exactly as expected. No hidden charges. Which is WAY more than I can say for Budget rentals (avoid that place like they have the plague).
Jan 3 2017
More than expected
Pros: Had a maintaince warming the whole two weeks I used it. Cost more than quoted.
Jan 2 2017
Great service, uncomfortable car.
Pros: Customer service at the airport was great, very helpful and friendly. They also moved us through pretty fast even though it was holiday travel week.
Cons: The car wasn't comfortable. They were out of the type of car we had rented so moved us to another type that wasn't comfortable at all. They promised a discount for the change but the receipt wasn't clear when we returned the car. Traveling with children during the holidays and catching a flight out meant I now have to call to try and iron it all out. Overall a good experience.
Dec 5 2016
Pros: Customer service was awesome. No problem s or issues at all...!!
Nov 24 2016
Pros: Fast and easy service.
Nov 8 2016
Pros: Fast, easy, great customer service. It was worth spending the extra cash for me
Cons: Pricier than some of the other companies but was worth it in the end.
Nov 7 2016
Enterprise, Oakland, CA
Pros: Friendly customer service and reasonable pricing.
Cons: Interior could have been cleaner.
Nov 7 2016
Pros: The staff was amazing!!!
Oct 29 2016
Pros: easy and quick pick up. friendly people
Oct 25 2016
All the employees were GREAT!
Pros: I interacted with three employees and all were very helpful and friendly.
Cons: No one told me I couldn't return the car to the place I dropped it off so I was confused when I arrived and was told to take the car to the airport. Not a huge deal but... Joe
Oct 24 2016
Pros: Both employees were very friendly and helpful. They made us feel very welcomed and answered all questions without hesitation. Two very fine representatives for the company.
Cons: Can't complain. Maybe just a quick vacuum and wash would be a plus.
Oct 22 2016
Pros: My car reservation was confirmed and questions answered ahead of the car rental. Enterprise picked me up from the public transportation and brought me to the rental agency with very good service. It was raining so I was especially happy about this. The car was well serviced and new. The process was more efficient than many rental agencies. I was very pleased with their service. Very economically priced.
Oct 17 2016
Unexpected Delays in the Rain
Pros: It was raining when we arrived to pick up the car. The car still needed to be cleaned on the inside from the previous driver, so since it was taking a while, the agent offered us an upgrade at no extra cost to us. Enterprise compensated us for the time delay.
Cons: I can't really think of any part of this automobile rental experience that I didn't like.
Oct 15 2016
Trust, But Verify!
Pros: The Enterprise Staff eventually accommodated me, but the location the suggested airport rental was actually downtown.
Cons: Car was clean & like New.
Oct 9 2016
Misleading search result
Pros: I like Enterprise & prefer to use them for my car rentals
Cons: What I did not like about this Kayak listing was that I searched for car rentals at the Oakland, CA airport. The search result gave me an Enterprise location that was 30 minute drive from the airport, with no shuttle service. I felt the search result was misleading. Fortunately, I checked the address of the Enterprise location provided by the search result, and found out it was not at the Oakland airport. I was able to cancel the Kayak reservation and book directly with Enterprise for a car at the airport.
Sep 2 2016
Pros: The staff was very friendly and the service was fast.
Aug 28 2016
Pros: Just about everything. Best I can say, "Our trip/car was uneventful" and I mean that in the best way!
Cons: Couldn't figure out how to turn the radio off so had to just turn down volume. There wasn't a manual in the glove compartment to instruct. Also, heating/AC operated in an odd manner...
Aug 23 2016
A minor hiccup or two, but good value
Pros: The car seat was brand new and the vehicle was clean. The gentleman who helped us into the vehicle understood our initial frustration (as our flight was delayed + I lost my license somewhere on a SW flight) and was quick to help us move through the process. We did receive a upgrade as the class of vehicle we had ordered was unavailable.
Cons: Just a couple of things - 1) Customer service wasn't terrific on the phone. When we tried to make an adjustment, we were told - "just do it when you get here". 2)Not a fan of the Dodge that we had as it just isn't a well put together car. When we brought it back, we were accused of damage - as a plastic piece was out of place along the front bumper. When I placed a finger on it, it popped back in. The guy was just doing his job pointing something out, but not only did it handle poorly - it didn't hold up well (I know for a fact I didn't hit anything).
Aug 14 2016
Cons: The drop off fee was more than the car rental fee - big rip off!
Aug 1 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
Jun 16 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
Apr 26 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
Apr 15 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
Jan 17 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
Jan 5 2016
insurance con game
Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
Nov 24 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.