Reviews for Enterprise in Oakland
- All reviews 100%
Based on 41 reviews
Dec 5 2016
Pros: Customer service was awesome. No problem s or issues at all...!!
Nov 24 2016
Pros: Fast and easy service.
Nov 8 2016
Pros: Fast, easy, great customer service. It was worth spending the extra cash for me
Cons: Pricier than some of the other companies but was worth it in the end.
Nov 7 2016
Enterprise, Oakland, CA
Pros: Friendly customer service and reasonable pricing.
Cons: Interior could have been cleaner.
Nov 7 2016
Pros: The staff was amazing!!!
Oct 29 2016
Pros: easy and quick pick up. friendly people
Oct 25 2016
All the employees were GREAT!
Pros: I interacted with three employees and all were very helpful and friendly.
Cons: No one told me I couldn't return the car to the place I dropped it off so I was confused when I arrived and was told to take the car to the airport. Not a huge deal but... Joe
Oct 24 2016
Pros: Both employees were very friendly and helpful. They made us feel very welcomed and answered all questions without hesitation. Two very fine representatives for the company.
Cons: Can't complain. Maybe just a quick vacuum and wash would be a plus.
Oct 22 2016
Pros: My car reservation was confirmed and questions answered ahead of the car rental. Enterprise picked me up from the public transportation and brought me to the rental agency with very good service. It was raining so I was especially happy about this. The car was well serviced and new. The process was more efficient than many rental agencies. I was very pleased with their service. Very economically priced.
Oct 17 2016
Unexpected Delays in the Rain
Pros: It was raining when we arrived to pick up the car. The car still needed to be cleaned on the inside from the previous driver, so since it was taking a while, the agent offered us an upgrade at no extra cost to us. Enterprise compensated us for the time delay.
Cons: I can't really think of any part of this automobile rental experience that I didn't like.
Oct 15 2016
Trust, But Verify!
Pros: The Enterprise Staff eventually accommodated me, but the location the suggested airport rental was actually downtown.
Cons: Car was clean & like New.
Oct 9 2016
Misleading search result
Pros: I like Enterprise & prefer to use them for my car rentals
Cons: What I did not like about this Kayak listing was that I searched for car rentals at the Oakland, CA airport. The search result gave me an Enterprise location that was 30 minute drive from the airport, with no shuttle service. I felt the search result was misleading. Fortunately, I checked the address of the Enterprise location provided by the search result, and found out it was not at the Oakland airport. I was able to cancel the Kayak reservation and book directly with Enterprise for a car at the airport.
Sep 2 2016
Pros: The staff was very friendly and the service was fast.
Aug 28 2016
Pros: Just about everything. Best I can say, "Our trip/car was uneventful" and I mean that in the best way!
Cons: Couldn't figure out how to turn the radio off so had to just turn down volume. There wasn't a manual in the glove compartment to instruct. Also, heating/AC operated in an odd manner...
Aug 23 2016
A minor hiccup or two, but good value
Pros: The car seat was brand new and the vehicle was clean. The gentleman who helped us into the vehicle understood our initial frustration (as our flight was delayed + I lost my license somewhere on a SW flight) and was quick to help us move through the process. We did receive a upgrade as the class of vehicle we had ordered was unavailable.
Cons: Just a couple of things - 1) Customer service wasn't terrific on the phone. When we tried to make an adjustment, we were told - "just do it when you get here". 2)Not a fan of the Dodge that we had as it just isn't a well put together car. When we brought it back, we were accused of damage - as a plastic piece was out of place along the front bumper. When I placed a finger on it, it popped back in. The guy was just doing his job pointing something out, but not only did it handle poorly - it didn't hold up well (I know for a fact I didn't hit anything).
Aug 14 2016
Cons: The drop off fee was more than the car rental fee - big rip off!
Aug 1 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
Jun 16 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
Apr 26 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
Apr 15 2016
Worst experience of my life
Pros: Nothing the price got me there
Cons: The manager was very disrespectful and the car reeked of marijuana and the mgr tiffany is unprofessional she told me my rate on a premium was wrong it should've been higher and made me feel undesired as a customer I'll never go back there.
Jan 17 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
Jan 5 2016
insurance con game
Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
Nov 24 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.