Reviews for Hertz in Ontario
- All reviews 100%
Based on 45 reviews
Apr 18 2017
Cons: That they took my money for the rental and I didn't even get the car because they said they didn't take credit and debit cards after the fact my money was pulled out and didn't give my money back.no good very disappointed and wasn't able to do the things I was supposed to do while I was staying in California on my trip plans all got cancelled because of that
Apr 16 2017
Be careful this is a Scam!!!!!!!!
Pros: Not a dawm thing
Cons: Iyou stole over $100 and ruined my vacation and you still ask what I didn't like about it? You piece of @&$*#^!/ assholes
Apr 12 2017
I doubt if I will use this location
Pros: nothing to like
Cons: I did not like the car options I had to choose from. it was mostly Hyundai's
Apr 12 2017
Pros: the lady was very nice
Cons: The rental was not at the airport and it was off site. Not sure whose error this was
Apr 9 2017
Pros: --The car was great--a Toyota Sienna van --the folks at Hertz were friendly and knew what to do --the price seemed very good
Cons: The tank wasn't full I really like a full tank so I can return it the same. I hate trying to match up partial tanks of gas when filling up. I usually lose out. The car wasn't completely clean but they were quick to touch up the dirty parts when I pointed them out.
Mar 30 2017
Pros: Easy pickup and drop. I used debit card for payment.
Cons: Credit check and deposit held. Unnecessary when debit is same as cash.
Mar 28 2017
Poor service, nice cost
Pros: The cost for the vehicle was pretty nice.
Cons: Although I prepaid for my reservation, when I picked up the vehicle it was not available. They overbooked and did not know when they were going to have a vehicle ready. After waiting 3 hours in the lobby with my wife toddler and infant, a vehicle became available. We were on vacation so we didn't have a way to get around. The vehicle that came was an upgrade at no additional cost, so that was nice.
Mar 23 2017
Cons: The car was dirty when we picked it up. It had rattles and squeaks all the time, coming from the inside of the car up front. It did get us where we going; however, sometimes I wonder if it would
Mar 21 2017
Cons: They did not have a van available. Why make a reservation if it won't be honored?
Mar 20 2017
Cons: This rental location was closed when I arrived (on schedule). This location should not be listed as an airport location.
Mar 16 2017
Pros: The vehicle was as promised.
Cons: When returning the car, the attendant advised he did not have a printer and we had to return to the check in line to receive a receipt. The line was 30 minutes long and when I got up to the clerk, she asked me "why didn't you just go to the front of the line - I would have taken care of you in a couple of minutes". Well, that is not what the drop-off attendant told us to do, and there was no signing indicating we could cut in front of those picking up their cars. The other 5 companies had receipt equipment in the drop off lot - no lines at those companies. I WILL NOT RENT WITH HERTZ AGAIN.
Mar 16 2017
Pros: Customer service was helpful with reducing fees.
Cons: Our car window broke on the freeway randomly, and when we dropped it off to exchange it, they charged us for not filling up the gas even though we were driving with broken glass and did not want to take the time refill the gas. They charged us lots of extra fees, considering the situation.
Mar 16 2017
Cons: I was not aware that this office closed at 6:00pm when I booked my car. We arrived 2 minutes late and we were told that they couldn't rent to me because the entire system shuts down at 6:00. I needed the car to join my family for a birthday celebration that I had hoped would allow me to see them for one night while I was in So California. Needless to say, I was very disappointed
Mar 12 2017
Cons: I had to cancel 24 hours prior---but it was not medically-related. So I was charged $50 ( more than half the total cost.) $50 for what? Pushing a few keys on a computer? I won't use this method of reservation again. Life happens, and I want to work with companies flexible enough to respond to that.
Mar 7 2017
Hertz was great after I straightened out KAYAK sna
Pros: Once I'd re-booked the rental with Hertz directly, I got great service. And the staff at the Ontario Airport Hertz rental desk was great.
Cons: I could have found a better price if I hadn't booked with Kayak for an office that was closed
Mar 6 2017
Cons: Not the car I requested. Car was dirty inside from previous rental. Paid for insurance on line just to be told by agent that it wasn't the correct coverage and I had to pay double.
Mar 1 2017
Cons: Truly horrible! I ended up with 3 separate cars. The cars were either filthy, or there were technical issues. I had to return the car after hours. The instructions were not clear in the lot. It was just a horrible, horrible experience overall. firstname.lastname@example.org
Feb 23 2017
Pros: car was fuel efficient
Cons: the fact that they hold an extra $200.00 on my credit card. Supposedly to refund after 1-4 days. We shall see. Will not use Hertz again. took too long to process rental.
Feb 21 2017
Cons: We didn't get the minivan we requested and instead got an SUV. The car is was not ready on time and the pickup location was offsite, which was not clear when we booked.
Feb 14 2017
Cons: Manager can be way more friendly. When we told him that we won't change the daily insurance plan to what he suggested he hot upset And his demeanor changed.
Jan 16 2017
Pros: I was quoted by Kayak a rental car price through hertz of $129.14. I was charged at the hertz counter at pick up $233.00!!! Outrageous!!! Never again! Shame on Kayak. Be careful.
Jan 16 2017
Pros: quick & efficent
Cons: the car smelled of smoke & I requested a non smokers car.
Jan 1 2017
Dropoff person was friendly and transaction took v
Pros: The dropoff was fast and painless. The person checking in the car was personable and friendly.
Nov 9 2016
Cons: The location was not at airport and it cost me $20 to cab over to the office to pick it up. Also the car had not been cleaned and the front passenger door couldn't open from the inside.
Oct 29 2016
Cons: car was dirty!!! needed maintenance!!! and a new windshield wiper!!! The engine light came on many times I would not rent from this place again Im just glad I didn't break down on the freeway
Oct 27 2016
This Hertz location should be closed.
Cons: This location had 2 cars available - both were filthy. The seats in one care were covered in dog hair and had urine stains. The staff offered no customer service. I had to wait 90 minutes for another vehicle, no one bothered to apologize or offer an alternative.
Oct 19 2016
Dissatisfied with service
Pros: Redlands drop off was fast and they returned me to my relative's home which was great.
Cons: I thought I was picking up the car from the airport but when I got to the airport office they said I had to pick the car up somewhere else. I had to take the shuttle back to the airport and then get a cab to the car location. When I finally got there, the agent that I was working with was taking calls while completing my rental which delayed my getting out of there. Additionally, the restroom at this location was dirty and the car was dirty too.
Oct 19 2016
Pros: This location is not at the airport.
Oct 8 2016
Pros: Everything was wonderful
Cons: We had to walk a long way when we dropped off the car. And it was very hot outside.
Feb 27 2016
Pros: Ease of pick up and drop off at two different locations
Cons: The woman who attended tricked me into buying a full tank of gas by saying due to the distance and small gas tank I would use it all. I ended up using only half. She never made an effort to disclose that none of the gas will be credited and it is not stated anywhere on their counter. It is stated in the long paper work she gave me after transaction was complete. I noticed at their drop off location, airport Santa Maria, they do have a small sign that states so, but not in their Ontario location. What a gimmick.
Jan 27 2016
Cons: they refused to rent me a car because i was holding international driving license .
Nov 28 2015
My last Hertz rental
Pros: Seemed like a typical checkout, nothing special.
Cons: The rep added insurance even though I declined it, charged me for the upgrade which was supposed to be free. I picked up the car in Ontario, CA and returned it in San Ramon. The rep in return office just brushed me off and said that I should call the Ontario. Ontario office manager was rude and his responce was "too bad".At the end the rental for 3 days cost me more than my original reservation for 5
Nov 28 2015
Another great job Hertz!
Pros: Dennis was even there to run us back in a courtesy car as we dropped off. Apparently at this location on Thursdays and Fridays from 4AM to 6AM, Hertz provides one of their employees in a hertz vehicle to shuttle folks over to the airport. Nice touch Hertz!
Nov 3 2015
Cons: I made a reservation, I show up to the counter and they can't honor my reservation. I tried calling Hertz, they put me on hold for ages to reach a supervisor. I hung up and took a Uber