Reviews for Budget in Ontario
- All reviews 100%
Based on 43 reviews
Jul 10 2017
Pros: Drop off was easy
Jul 8 2017
Excellent customer service
Pros: Your rental clerk was helpful and very pleasant.
Jul 3 2017
Cons: I did not rent the car, but I was charged
May 27 2017
Pros: Nice staff, earger to help and provide directions to the airport and how to get the shuttle. Service quick and no delays.
Apr 24 2017
Cons: When I ask for a car at an airport, and you note a well-known rental car company at an address, how am I supposed to know that it is not the location I inquired about.? Went to the location I wanted, not realizing it was another location. They tried to assist but in the end I paid a lot more money than my reservation called for, and I got a lot smaller car.
Apr 12 2017
Pros: Great clean car, fast service, extremely cheap with good mileage allowance.
Cons: Cost to add a day was extremely expensive.
Apr 9 2017
Pros: Ford Edge was great
Apr 9 2017
Pros: Easy to pick up and drop off
Cons: Car wasn't clean. And it wasn't as new as other car that i have rented before.
Feb 6 2017
Cons: When booking this car, I imported airport codes for both the pick-up and drop-off locations for the car. Apparently, when booking with a third party website (like Kayak) they will just automatically switch the locations for pick-up and drop-off to local rental locations based on price. At pick-up at the Ontario airport, I was alerted that my car was at a Budget 3.5 miles away and we had to go back to the airport and take a cab to the location. At drop-off (when I was in a hurry to catch a flight) I was alerted they could not receive the car because the drop-off was at a Budget 4 miles away. They said they could drive it over for a $300 fee. Instead I had to rush the car over to the location and take an Uber back to the airport and barely made my flight. They whole situation was extremely stressful and beyond annoying. I will not be booking with you again. If a customer enters AIRPORT CODES for pick-up and drop-off they should clearly be solidified as the only possible place for pick-up and drop-off.
Oct 24 2016
Pros: The people working there were very nice.
Cons: The car smelt like someone had smoked in it before.
Oct 19 2016
Why the up-sell?
Pros: Great car for a good price and it was basically clean but did have a strange interior odor. John, at the car check in, was especially helpful in getting my paperwork from the counter since I was in a hurry to get on the shuttle and was on a knee scooter due to a leg injury.
Cons: Why the wasted time and energy on trying to always up-sell at the counter? A supposed 'sale' to increase the size one classification yet increased the total cost of the rental by 30%. Then insurance and 'full tank of gas' are bogus sales points and must bring a high commission to the counter employees. Sometimes it makes me feel like I'm at a timeshare presentation!
Oct 11 2016
Pros: Nothing except the car
Cons: They did not honor my price, saying I went to wrong place. They then tripled the price. I own a business and would never do that to a customer. Borders on criminal. Will never use Budget again. Wait at desk was 45 minutes. Car not ready for 30 minutes. Very poor service.
Jul 12 2016
Cons: I ordered a car- I was given a choice of a Prius- which I am not familiar with. or a truck The people were nice but I am sure I got short changed Because I was on a discount..
Jul 2 2016
Pros: fast..no complications !
Jun 28 2016
Cons: Customer service was horrible and was told that Kayak gives different information than the budget website.
May 12 2016
Inspect your car before driving; NOT unlimited mil
Pros: Overall price was $60 less than competitors, but this was due to limited mileage. Got 450 "free" miles only, then $0.25 per mile over. Still ended up being less than the cheapest competitor (Alamo as part of their GoAlamo club price).
Cons: First car had a nail in the tire. We happened to notice that the tire pressure was low. Cars do not seem to be maintained well by the company in general. Cars are clean enough, but do not seem new like others. Lot attendants are NOT helpful at all. NO attendant on duty when returning car, and Budget agents apparently do not work after hours, so you have to check in with Avis, their lot & counter partner.
May 10 2016
Pros: Easy rental and return
May 4 2016
Cons: I didn't feel like being pressured to upgrade my car was very professional considering I was renting a car to drive to Kansas for a funeral.
Feb 28 2016
Cons: See above ...
Jan 14 2016
Pros: Easy pick-up, and easy drop-off. Car was clean and in great shape
Dec 2 2015
Cons: Insurance coverage through kayak was not direct and would have been a total hassle had to cancel at the last moment to change to budget insurance.
Nov 3 2015
Thanks for everythng
Pros: Pick up & drop off was really simple & the vehicle was really nice. I'd recommend Budget & the Ford Edge to all travelers
Cons: I wish the Sirius supscription had been active. Trying to keep up with Sports action was difficult.
Oct 12 2015
Pros: The car was great and the return was very easy.
Cons: Too many upsells at checkout.