Reviews for Budget in Ontario
- All reviews 100%
Feb 6 2017
Cons: When booking this car, I imported airport codes for both the pick-up and drop-off locations for the car. Apparently, when booking with a third party website (like Kayak) they will just automatically switch the locations for pick-up and drop-off to local rental locations based on price. At pick-up at the Ontario airport, I was alerted that my car was at a Budget 3.5 miles away and we had to go back to the airport and take a cab to the location. At drop-off (when I was in a hurry to catch a flight) I was alerted they could not receive the car because the drop-off was at a Budget 4 miles away. They said they could drive it over for a $300 fee. Instead I had to rush the car over to the location and take an Uber back to the airport and barely made my flight. They whole situation was extremely stressful and beyond annoying. I will not be booking with you again. If a customer enters AIRPORT CODES for pick-up and drop-off they should clearly be solidified as the only possible place for pick-up and drop-off.
Oct 24 2016
Pros: The people working there were very nice.
Cons: The car smelt like someone had smoked in it before.
Oct 19 2016
Why the up-sell?
Pros: Great car for a good price and it was basically clean but did have a strange interior odor. John, at the car check in, was especially helpful in getting my paperwork from the counter since I was in a hurry to get on the shuttle and was on a knee scooter due to a leg injury.
Cons: Why the wasted time and energy on trying to always up-sell at the counter? A supposed 'sale' to increase the size one classification yet increased the total cost of the rental by 30%. Then insurance and 'full tank of gas' are bogus sales points and must bring a high commission to the counter employees. Sometimes it makes me feel like I'm at a timeshare presentation!
Oct 11 2016
Pros: Nothing except the car
Cons: They did not honor my price, saying I went to wrong place. They then tripled the price. I own a business and would never do that to a customer. Borders on criminal. Will never use Budget again. Wait at desk was 45 minutes. Car not ready for 30 minutes. Very poor service.