Reviews for Enterprise in Ontario
- All reviews 100%
Mar 20 2017
Be careful! Your pickup location may not be where
Cons: We reserved a full sized car at what we thought was Ontario Airport. Upon arriving at the rental car counter, we were told that we actually rented a car at an Enterprise location down the road (same street) but that they closed at noon and it was now 1:30. Why would they close at noon?? We were offered a very small two door economy car for $200. more. The agent then took 10% off, but we still paid $380. for a tiny car instead of $210. for a full sized car. We had to take it as we were left no choice. What a scam! We're not sure if it is the Kayak or the Enterprise website, but it should be clear about where the car is located!
Feb 28 2017
Pros: Elena and there was a young gentle man there that where very pleasant and helpful even the guy that picks u up was very nice the girls in the front weren't nice they look like they really didn't want to be there
Cons: I think that it doesn't matter where pickup is at you should get pickup to get your car that's what y'all advertise we had to get a taxi to pickup car and to drop it off had to get a taxi back to the airport which that was very disappointing I understand you have a enterprises in the airport but that shouldn't matter y'all are all affiliated
Feb 27 2017
Cons: They were out of cars
Feb 26 2017
Authentic customer service
Pros: One of the tires on our car had a slow air leak. We discovered it at the start of our second day with the car. I called the Road Service number and was told I'd have to bring the car back to exchange it or get the tire repaired and submit the bill for reimbursement. I then called the local Enterprise office that we had rented from. They sent one of their staff to us with a new car (upgraded at no cost) to exchange on our schedule so that we didn't lose any of our short weekend visiting with our son.
Cons: It would have been good if they noticed the slow air leak before we were given the car. The dash display shows tire pressure for each tire. We noticed one was quite a bit lower than the other when we first picked up and were on the highway. We filled the low tire and found the pressure down again the next morning. Beyond that, no issues. People were friendly, attentive and anxious to be helpful.