Reviews for Payless in Ontario
- All reviews 100%
Feb 20 2017
Car was great, but DO NOT BOOK THE INSURANCE THROU
Pros: Car was fine (although we had to wait 20 minutes for it to be ready at pickup).
Cons: The insurance that was pushed through the Kayak site was a scam. Turns out this is insurance (from Allianz) is completely separate from the insurance that the rental company (Payless) accepts.
Feb 6 2017
Waited hours and gave up
Cons: We arrived in Ontario right on time, but when we made it to the rental car desk we were told to wait. And hour later (with a crying baby) we were told to expect anywhere from an hour to two hours later, or even more. Thankfully, I had made a second reservation at Alamo. They got us into a car. While all of the rental agencies were backed up, Payless was the longest wait with the least amount of information.
Jan 16 2017
Took over an hour to get thru pick up and exit
Cons: Didn't have the car we rented. They had us wait. Tried to give us a pick up truck?! Gave us another car, but it took quite awhile to find the lost key. Too over a half hour to exit the lot due to a very slow security officer. Upon return they had us (and other renters) go BACK INSIDE to the rental counter to wait in line again and never did get a receipt. Absolutely awful experience. Car was fine.
Nov 16 2016
Car I reserved not ready
Pros: Cheap price, nice agent
Cons: The vehicle I reserved wasn't available. The agent even offered a pick up truck instead and I declined. Eventually after a twenty minute wait I got a smaller car. Even though I got a smaller car no one offered to reduce the price.