Reviews for Fox in Ontario
- All reviews 100%
Aug 10 2016
I don't think that the Ontario location will last
Pros: The second car was fine. The shuttle drivers were very friendly.
Cons: It's a two bus system, first you have to shuttle to the rental area then Fox shuttles you off site. Not too bad. When we walked in the employee just stood up and left, no greeting, nothing. A second employee arrived and gave us a very high pressure sales pitch on additional insurance and buying a tank of gas that we didn't want. (We already had the damage protection insurance purchased through KYAK in addition to our personal insurance) After much eye rolling and "I guess I can't help it if you want to waste money" comments we were assigned a car. I felt like I needed to note any and all tiny scratches or nicks or we would have a problem upon return (I have never felt that way renting a car), it was dark and difficult. We had a small dog with us and I pulled the car up to the office to load up, everything good we headed out. First thing I hear is some wonky noise from the right rear tire area, possibly a bad belt in the tire or a wheel bearing starting to go out, so back we went. I was willing to take the car but I wanted them to at least hear the noise and note the issue because I felt that I would be charged for something. They didn't want to hear much about the noise but instantly offered me another car. The cars were fine, KIA Optimas for a full size. Ours was fairly scuffed up with 45k miles or so. We drove out saying that we felt bad about our choice in companies and the customer service had been terrible. Upon return at 5:00 am several days later the first thing that the check in person said was that she could see some dog hair on the seats and we would be charged $75 - $250 for the removal. Nothing had been mentioned when we took the car (she said that they did the same thing for sand). We took off and finally found a gas station that had a lint roller. A couple of minutes with the lint roller and we went back and checked in with no issue. The shuttle driver was very nice and helped load the bags, upon unloading he set my very heavy laptop case balanced on a suitcase and it fell to the concrete breaking my usb and the plastic edging, now late for our flight we had to just move on. In the end it wasn't worth saving a few dollars for such substandard service. It's a shame because with a few changes in attitudes the business could be nice.
Apr 26 2016
Cons: The fact that we could not rent because we didn't have a credit card. would not accept our debit card. The SUV was also not the one we were expecting
Apr 5 2016
Poor service, complicated rental, old cars
Pros: They were able to give me a car. Was cheaper than many other rental places
Cons: Poor service. Complicated and time consuming to get to the rental place from the airport. One has to take the airport shuttle to the rental car center. Then take a second shuttle (that runs once in 15 min) to the fox rental center. Their computers were down and it took 1.5 hours to rent a car. When I finally got a car. They did not have the category I had reserved and gave me a smaller car.
Mar 5 2016
Pros: excellent service,location,quick pick up and drop off.
Cons: there was nothing negative.