Reviews for Hertz in Palm Desert
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Apr 6 2017
Worst Car rental experience ever.Never again.
Pros: I thought the location would be quick and convenient compared to the Airport pick ups. I usually go to Budget/Avis or Enterprise in Palm Desert to avoid the long drive Airport in Palm Springs. I am usually in and out in under 10 minutes after prepaying online. NOT this time.
Cons: I arrived after my appointed time, not early. So I expected my pre-paid car to be available. It wasn't and I was told politely to wait, it was being washed.After 15 minutes I asked again. Stil being cleaned. I asked again after 30 minutes. I said I prepaid for a car at an allotted time, my car should be ready. The clerk told me, "You were late". I gave away your car. We don't have any cars right now." I was stunned. I waited over an hour, while I watched only 4 customers total be serviced, yet the clerk kept stating that she was so busy and overwhelmed. First was a drop-off. 2nd was a stranded couple who were told they would be picked up by Hertz at the mechanics and were not. 3rd was an elderly lady on oxygen who complained she'd been there an hour. The clerk told her, "You've only been here 20 minutes". When the lady walked over on her cane, The clerk muttered, "Shit" under her breath. So, I defended the lady be'cos I had been there over an hour and she was there before me. Clerk responded that she didn't like her job anymore and was tired of "customers with attitudes"! I told her it's not Customers with attitudes it's a lack of service. The customers have a right to be upset. She responded, "This is not an Airport. We only have a few cars and you see, there's only 3 of us here." referring to the car cleaning staff. A car finally arrived and clerk stated your car is here. Then she proceeded to help the stranded couple and walk out to do a car inspection. My daughter had been outside with the luggage and I told the clerk that, we had an appointment 4 hours away to get to. She said I could have brought my daughter inside. I responded. "Well, whoever thought it would take more than 10 minutes to pick up a prepaid rental?" The conversation turned unpleasant, I told her the company needs to have more than one person at the desk and needs to treat their customers better. She said the company is aware. I finally got the keys and was able to leave 1. 5 hours after arrival. Insane! Never again! Worst car rental experience in 30 years. I rent monthly at a minimum.Can't believe this "service" s on premise of the Marriott and reflecting so poorly on the resort.
Feb 20 2017
Cons: Turns out the rental was at a resort and not at the airport like we thought where we arranged it to be. When we got to the resort they didn't have any cars left so were given a minivan to use which was really bad for mountain driving. Took an hour to switch it out when they finally had a car available. Rental place didn't have after hours drop off like we had booked it for and charged extra for us to drop it off at the airport that had the drop off time we needed.
Dec 30 2016
Pros: car was very clean and good on gas
Cons: I was charged more than the quoted price of 160 even without insurance. I had input Palm Springs airport as pickup location, but when I arrived they informed me the car was at Palm Desert, about an hour away (my bad for not noting this?) However they did supply me with a car at Palm Springs airport. Thank you for that!
Feb 14 2016
Pros: Nothing.. Actually the euphoric feeling receiving a confirmation for a convertible whilst booking a day in advance was rather favourable..
Cons: Really didn't like showing up at Hertz rentals, with my confirmation number in hand after waving good bye to my ride feeling confident in my rental confirmation that I would be just fine; only to be told that my confirmation was worthless, they had no vehicles available. Furthermore when I replied that I had used "kyak" I was told that they hold no validity as they do not have access to the hertz inventory so they cannot accurately reserve anything!!! Thanks KAYAK! For making my wife's birthday a memorable experience.