Reviews for Hertz in Pensacola
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Aug 22 2017
Pros: The price of the rental car was the best out of the total experience
Cons: The rental car has more cosmetic issues than I would have expected. Very noticeable and long paint scrapes and it look like there was old duct tape residue directly under the driver door handle. Did not want to wait around another 2 hrs for a different car, so accepted the rental as is, after a Hertz Rep took pictures of the noticeable defects on the car. Also, was very displeased with the conditions of the bathroom at the rental car office. Toilet seat was disgusting and needs to be replaced. Bathroom was in disarray.. It was very obvious that this location is in a very old building as the bathroom needs a serious update to it. Would not recommend a female to use this restroom.
Aug 3 2017
Won't be back
Pros: Car was to small .
Cons: No transport to and from Airport had to depend on a private taxi. A rock struck the windshield caused a crack . Was charged the highest price for the wind shield. The clerks had a secret language In which there was a ot of laughing amongst them ..very un comfortable.
Jul 20 2017
Offsite rental location was CLOSED when we arrived
Pros: Car was fine once we got it
Cons: We arrived at Pensacola knowing that the car was offsite, but nowhere was their very limited hours posted. We were told by the Hertz at the airport (unaffiliated with the offsite office) that we would need to come back tomorrow when they opened at 9 am. This involved two 75-minute trips. We ended up renting an expensive car from the airport location for a day, and having to return to the offsite location to pickup our original rental car the next day, It was an additional expense and inconvenience, and we would not have been able to do it if we had planned to leave the area the night we landed. The HOURS for all locations should be prominently posted when rental cars are offered. We didn't even arrive very late-- they close the rental office at 6pm.
Jul 8 2017
Pros: The fact that the car rental was inside the airport.
Cons: The fact that my reservation was at a different location than I booked for my airline arrival and the other location closed before my arrival and it ended up costing me additional money.