Reviews for Hertz in Pensacola
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Oct 19 2016
Pros: I liked the vehicle we rented. It was comfortable, rode well and was good on gas.
Oct 17 2016
Extra chg for spouse; unfriendly clerk
Cons: In all rentals I've done in the past, there has been no charge for spouse to be included as a driver. Clerk was not friendly, and was not helpful -- seemed to just want to finish the transaction.
Oct 3 2016
Verify the location of Hertz
Pros: Car was in good condition
Cons: Hertz was located 5 miles from the airport and NO shuttle was provided.
Jul 6 2016
Pros: The website used to reserve carrental.com had some issues that cause confusion when arriving at customer service counter but the customer service rep was so understanding and went above and beyond to resolved the discrepancy when i went outside to retrieve the rental it was a smoke scent any it and they did not hesitate to switch the car out which made me feel really impress about the overall service
Cons: Customer service rep helping another customer next to me being very short and rude with her customer which rubbed me wrong and made me feel horrible about the service she was receiving