Reviews for Hertz in Pensacola
- All reviews 100%
May 19 2017
Horrible experience... NEVER AGAIN!
Pros: The price and that's it!
Cons: Horrible service. The pickup location was NOT at airport and this was not clear during reservation process. Once I finally arrived at pickup location, rep did NOT care about the mix up. Offered nothing to help me get back to airport upon my return. The car I was given was a non smoking car but wreaked with cigarette smoke smell. It saddens me to know such a reputable rental car company can provide such unprofessional service.
May 10 2017
Pensacola Blvd location
Pros: The staff in the hot springs Arkansas were very friendly and upbeat. Great customer service skills. Thanks me several times for my business.
Cons: The Young girl with long dark hair was not friendly at all. I asked her if she was feeling ok her reply was"is very busy today" it was a Monday. I told her it never hurt to smile and show appreciation to customers no matter what the situation was. She just looked at me with a scowl and continued with the paperwork. She needs to get some customer service skills. The gentlemen that took me send the car was very friendly and thanked me for my business. If I was to rent there again I would wait for a different representative to help me.
Apr 13 2017
Pros: Good helpful friendly people.
Apr 6 2017
Pros: Great customer service