Reviews for Hertz in Pensacola
- All reviews 100%
Jul 6 2016
Pros: The website used to reserve carrental.com had some issues that cause confusion when arriving at customer service counter but the customer service rep was so understanding and went above and beyond to resolved the discrepancy when i went outside to retrieve the rental it was a smoke scent any it and they did not hesitate to switch the car out which made me feel really impress about the overall service
Cons: Customer service rep helping another customer next to me being very short and rude with her customer which rubbed me wrong and made me feel horrible about the service she was receiving
Jul 4 2016
Waste of time and gas
Pros: Someone was there to tell me they didn't have car.
Cons: NO CAR for second time in a row! Get it together!
May 13 2016
POOR Customer Service for Pick-up
Pros: The car was fairly new and for a long one-way trip it was nice to have no concern about breaking down. Gas mileage was great! Agent at drop off was very busy but kind and flexible.
Cons: Scheduled pick-up was 6:00 but office closed at 6. Arrived 3 minutes late to find the attendant leaving and less than helpful. Learned the next morning that the reservation was automatically cancelled due to not being picked up. New reservation was placed but cost an ADDITIONAL $40 (including a discount) and a hassle to get the car.
Apr 5 2016
Cons: I made a reservation through KAYAK for a car rental, and when I arrived in Pensacola, I had to take a cab to an offsite Hertz location (15 dollars) and the counter girl told me I had to bring it there the next morning before they opened and get a taxicab back to the airport to catch my 7:15 am flight. Then I got got charged $42.50 which was more that my reservation amount. This was NOT a good experience.