Reviews for Hertz in Pensacola
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Jul 20 2017
Offsite rental location was CLOSED when we arrived
Pros: Car was fine once we got it
Cons: We arrived at Pensacola knowing that the car was offsite, but nowhere was their very limited hours posted. We were told by the Hertz at the airport (unaffiliated with the offsite office) that we would need to come back tomorrow when they opened at 9 am. This involved two 75-minute trips. We ended up renting an expensive car from the airport location for a day, and having to return to the offsite location to pickup our original rental car the next day, It was an additional expense and inconvenience, and we would not have been able to do it if we had planned to leave the area the night we landed. The HOURS for all locations should be prominently posted when rental cars are offered. We didn't even arrive very late-- they close the rental office at 6pm.
Jul 8 2017
Pros: The fact that the car rental was inside the airport.
Cons: The fact that my reservation was at a different location than I booked for my airline arrival and the other location closed before my arrival and it ended up costing me additional money.
Jul 7 2017
Cons: Didn't get a full tank of gas and when I requested one, she said, "We try." Seriously? Well lady, you're not trying because it's not hard to make sure the tank is full. The car was uncomfortable and things were broken when we got it. The staff in Pensacola Hertz were very unprofessional and rude.
Jun 21 2017
Cons: Customer service upon pick up was horrible. Customer Service agents were rude and unhelpful. Both at the airport and at the 5500 Pensacola office.