Reviews for Dollar in Pensacola
- All reviews 100%
Oct 19 2016
Pros: Not applicable.
Cons: I reserved my car through Kayak. When I got to the rental counter at the airport, the agent told me there were no cars available! I had even called Dollar a couple of hours earlier to see if I could pick the car up at 11:45 instead of 1:00 which was stated on my reservation. She said "no problem!" The agent said this happens all the time when the reservation is made through a third party like Kayak.
Jul 11 2016
Cons: The ability to drop it off at a different location than what I picked it up Pat with no charge extra
Jan 20 2016
Pros: The vehicle was comfy and fairly easy to navigate for pickup.
Cons: The customer service desk while checking in was not as customer friendly I would have liked. The questioning was a little invasive for a 4 day car rental. I'm sure it's procedure but the approach could use some grooming.
Nov 9 2015
Canceled my reservation.
Pros: Easy cancellation.
Cons: I canceled after reading many negative reviews about their terrible customer service and went with a different company.