Reviews for Enterprise in Pensacola
- All reviews 100%
Dec 6 2016
Cons: Guy conned me told me 228.03 was a deposit that would be refunded in 1to 3 days. I'm told now it was extra insurance what bullshit. I paid priceline I would not have spent another dime on that rental CON refund my money NOW!!
Dec 6 2016
Cons: I selected pns as pickup location in kayak but system reserved the pickup location in town. Therefore, I never picked up the car. I would like a full refund from kayak. Tried to call to cancel the car but the enterprise location didn't answer the phone
Nov 29 2016
Not if you're in a rush...
Pros: Location was close to my house. Truck division is outstanding.
Cons: First time user for passenger/light-duty division . Made online reservation. While the large number of "salesmen" were rushing around, I still waited 30+ minutes to finally get off the lot. So much for the convenience of being close to the house. Too much scripted protocol and red tape. IMO, the suit-coat's and bow-tie's are overkill. The best customer service doesn't require shiny shoes or posh attire. It's about well-timed service and understanding the needs of the consumer. I'll stick with less professional, casual, "real" people of the lesser rental brands at the Airport.
Oct 17 2016
Pros: Great people behind the counter and at the return lane. All were very friendly.