Reviews for Hertz in Roanoke
- All reviews 100%
Jun 20 2017
Not very good experience.
Cons: Gas wasn't full when we picked-up the car from the parking lot. When we called the office, they din't pick up the phone. Similar thing had happened to me in the past. I had filled the gas tank before dropping the car off but they said the tank wasn't full and charged me extra $75. I tried to call customer service several times but they weren't helping.
May 21 2017
Pros: Service was quick and courteous.
Cons: Economy car was really small...
Apr 28 2017
Smoky, unclean car
Pros: The car drove fine and the gas mileage was good.
Cons: The car smelled like old cigarettes. We bought some Fabreze and cleaned it up, opened all the doors and let it air out. Perhaps Hertz should have done that before we rented it? The gas tank wasn't full...more like 7/8ths full. The paint was chipped on the outside of the car so much that we feared that we might be charged for the previous damage. It was amazing that a car with only 12,000 miles would be in such sad shape. It really put a black mark on the Hertz organization that they would rent out a car in that condition.
Apr 19 2017
Cons: That you had to have a major credit card when you picked up and could not use a debit card. That is all some people travel with. I will be renting from someone else next time because some of the others I know take debit. This was the first time renting with Hertz. Never again!