Book Hertz car rentals in San Francisco

Cons: I waited in line at the San Francisco airport for an hour only to find out that I booked the car at the wrong airport. The other location closed early that day and was closed the next day. Hertz was not helpful at all, they did nothing to try and help me book a new car or honor the reservations that I already had. And again the lines were ridiculous.

Cons: We asked for a car at SFO for pick up and return. When we arrived we were told the pick up location was at a hotel in South San Fran. We spoke with a manager and finally got a car at the airport but had to pay additional fees. None of this was disclosed when we booked the car - it was DECEPTIVE

Cons: Rental was at an off site location which was obviously a routine (!) event.This was very annoying and took time and effort to resolve and a cab ride ($18). This is misrepresentation as I booked a car at the airport not off site. For the staff at the airport even though this is "routine" .....to quote the staff ......they were not able to give good directions to the off site location. This is routine (!) Hertz problem with the vendor we contracted with..... and needs to be fixed. The staff told me this is a subcontractor vendor problem......but for me this is a Hertz management issue. When I requested to return the car to the airport I was told this is an extra charge! I told the Hertz rep that this was unacceptable he took this off the bill but only after my protest. The car was OK and served the purpose. Time to fix this problem Tom Scurfield 978-618-7521

Cons: The pickup location was different than what I had selected. We had to uber over to the other one causing us to miss an important meeting. I know I choose the kiosk at Hyatt Regency SFO. It costed us $10 to get to the other location.

Cons: If you are the airport Hertz, I expect shuttle to and from airport

Cons: Customer service slow/horrible /unprofessional. Car stank, dark stains on every seat (blood?), hubcap missing, gas tank not full, front tires pressure at 60/back tires at 20. Coolant below 'low' level, suspension shot, Uber sticker on back window. This car should not be rented out to customers. It's a very bad reflection on your company

Cons: We had to use a video checkin even though other agents were available. We rented from SFO so I selected airport bvld thinking that was the terminal. It wasn't but there was no disclaimer stating that. the actual rental place was 3 miles away. No shuttle, just taxi or uber and no one had any idea of the cost. We ended up renting from the airport location but had to pay an additional $35 on a prepaid reservation. It felt like a bait and switch and I was very unhappy.

Cons: FIRST I WAS GIVEN THE WRONG PICK UP AREA, HAD TO PAY FOR AN UBER TO TAKE ME FROM THE AIRPORT TO THE PICK UP, I THOUGHT WAS AT THE AIRPORT! THEN THE WORST PART AS IF I DIDN'T PAY TOO MUCH ALREADY, THE $200 DEPOSIT YOU HAVE TO PAY BEFOEE TAKING THE CAR! TOTALLY NOT OK, PEOPLE COME FOR VACATION NEEDS THAT MONEY FOR TRAVEL! YOU HAVE MY CARD INFORMATION, JUST CHARGE ME IF I DON'T BRING IT BACK ON TIME I RAN OUT OF MONEY ON MY TRIP BECAUSE OF THIS REDICULOUS CHARGE NOW I HAVE TO WAIT 7-10 DAYS TO GET MY MONEY BACK! NEVER RENT AGAIN FROM HERTZ

Cons: Strong smoke smell

Cons: Long walk to pick up car after landing

Cons: This location is NOT at the airport. Although the address is South Airport Bvd, beware. Access from the airport is only by cab or Uber/Lyft which was inconvenient, and tacks on another $30.00RT. Its actually a Hertz used car sales lot with a some rentals. The man behind us in line had reserved a car, however, there was no car available for him. We also felt very pressured to buy add on insurance, even though our personal insurance covers rental cars. We refused.

Cons: Terrible customer service - personnel unhelpful, argumentative, rude.

Cons: My pick up experience was terrible. The employees clearly cared more about their own socialization then helping customers. While my check in agent was formerly attentive she tried to rent me a car that she herself had checked and said there was only a small stain in the backseat. Even the driver who brought it up mentioned to her that it was dirty. When I got in the car, it didn't smell or look like anything I've ever rented. It looked like someone went to town with fast food in the car just earlier that day. Stains all over every seat, that seemed pretty fresh, and gooey red drippings on the inside of the car doors like from a soda. I stepped out of the car and was embarrassed myself by the situation, so I asked if they had a wipe. Two employees started wiping the car down, and as they were doing so, I thought, "This can't be right, there are still stains everywhere, and it smells terrible." I wouldn't rent a car to someone like this, and no one else would accept one in this condition. So, because I wasn't offered another car, I asked the check in agent agent who was helping wipe it down, if by chance there was any other car available. She said, if I had 30 minutes, there would be. I said that's perfect, I can wait. I saw the manager take a look at the car, and agreed the seats were in terrible condition. I was given an upgraded car that had just been returned and cleaned, and that car was exactly what I had expected. It smelled and looked clean. What upset me most was probably that when the manager started to notice what was going on, he seemed to have very little control over his employees, as though he cared more that they like him as a friend. It also bothered me that that he never once approached me to acknowledge and apologize for the situation; he wouldn't even look at me- just the car. No one ever once acknowledged that they made a mistake and apologized for it. I was begrudgingly upgraded, and none of this was my fault though I was made to feel like I was the source of the problem. I have worked in customer service for the last 13 years and I know how situations like this go, and I know that when you make a mistake, you apologize, and then you do your best to make it right, without the customer having to ask for it. I just expected more from Hertz. This location does not seem to be running well.

Cons: off airport location

Cons: Would have been nice to drop off at a different location without such high charges.

Cons: Very veryong wait times to see an agent, then out of no where Demanded another $200 or else I couldn't take the car I prepaid for weeks ago. Had to overdraw my bank account and get charged bank fees for it. No where did it say they would take more money from me after I prepaid for the car.

Cons: USB port didn’t work, very inconvenient for cell phone use. Also, rented the car as arriving at SF international Airport, not realizing the site was a shuttle ride away, not on the airport rail line: required to pay a surcharge to change the rental site

Cons: No Accent available, so given a tiny Yaris after waiting 30 minutes. Car smelled like deodorized smoke. Slow return service: waited 15 minutes just to drop the car off. Crossed one bridge and was charged $29.95 by plate pass. Scam... hertz employee takes no responsibility, defers to plate pass corporation. Always some surprise fee with Hertz. Done renting from them.

Cons: It was offsite from the airport and I fail to realize that. We had to take an uber to and from the airport.

Cons: -took way too long to get the car -mandatory 3rd party liability insurance was not disclosed up front

Cons: All the i formation from kayak was wrong so we were charged extra from the rental car

Cons: The price increase a lot because of the insurances.

Cons: We throught something was up when we got the car and it smelled of heavy perfume. After a day it stunk of wet cigarettes - we had that pleasure for over a week. Upon return my son badly needed a bathroom and we were told sorry he had to go somewhere else. All that after spending hundreds of dollars for a week+ rental. There are other options out there.

Cons: LOCATION!

Cons: I waited almost an hour and a half to get my keys. They were so disorganized, and a little bit rude. The manager seemed good, but everyone else had to stop and ask him questions every 2 minutes, disrupting everybody. The uber-only line moved so much faster than normal reservations.

Cons: customer service was not as good as expected. we arrived to the location and the car was not even ready to pick !! they said the car is on its way, and then they said the car had some mechanical issues and they had to replace it, which led to another good 25 minutes waiting on something we had no idea what would look like !

Cons: Although this was a Hertz car, we rented through Holiday Cars to get what we thought was a better price. But pickup/dropoff was not at the SFO rental car center, it was at a Hertz sales & rental lot several miles away, with no free shuttle. This was not clearly explained when we rented. So the taxi/Uber cost about $20 each way, offsetting most of our "savings". Hertz should not involve itself in such misleading business practices.

Cons: 1. Ended up washing the front interior window to have a clear view. 2. Due to husband getting a sinus infection we ended our trip on Sunday, July 30 instead of the scheduled Wednesday, August 2. Contacted Hertz 3 different times to get answers & understand what we needed to do since the original pick up location was closed on Sunday and only open until noon on Saturday. End results we were given permission to drop off the vehicle on Sunday at the airport. 3. Will a refund for the 3 days of not having the vehicle be issued?

Cons: Not much of a waiting area or place for luggage while doing paperwork to get a car. Did not have extra car seats available, but forgot to request them in advance.

Cons: The car was fine; experience was odd and costly. First of all, the woman with whom I was forced to interact through a video monitor at the airport the me that my reservation stated I would drop the car off at a different location and that would be an additional $27. I said, "I don't think so, but, um, okay..." We used the car for 5 days, and when we returned it (to the airport-- exactly where my reservation receipt SAID we'd return it-- they scanned the car's barcode and another person's name came up on the scanner! When I went to sort this out at the desk, they charged me an additional $54 with ZERO explanation as to why. When I got home, I printed out my receipt and called Cuatoner Service. I was told the initial amount I was quoted was "an estimate" and I was welcome to "write a letter" about my grievances. --An estimate and the actual amount should not differ by nearly $100 with no explanation as to why! I do not recommend this company.

Cons: Flew into SFO. Thought car was to be picked up there as usually do. When got there they did not have a record of my rental (just came back from Asia). Was there over 2 hours before was finally able to get someone to try to figure out the problem. The original agent stated could not see any other location but later find they were too Lazy or did not care enough about a customer to see if another Hertz location had the rental by calling the central reservations numbers. VERY DISAPPOINTED! They bought out Dollar rent a car, and it reminds me how Bank of America bought Countrywide and it destroyed the banks previously Excellent treatment of customers. They finally stated they would give me a car if I paid more money. They had wasted so much of my time that in order to try to avoid the rush hour traffic... too late too: took me over 5 hours to do a 3 hour drive... So was compelled to pay but plan to ask for a refund.

Cons: As the Seinfeld episode goes, I had a reservation, but they didn't have a car. Waited for an hour and eventually a dented old heap turned up, very dirty inside. Not at all the experience I was expecting.

Cons: We searched for pick up at San Fran airport and drop at San Diego airport. We were provided a result in off sight pick up (20 min from airport) that resulted in a taxi and a drop off in Carlsbad (40 min from San Diego airport) that resulted in an Uber. These were not clearly indicated and should have stood out more to the user prior to booking.

Cons: When booking, never once did it mention that the Hertz on South Airport Boulevard is not actually at the airport, even though I wanted to pick it up there. When I did go to the airport pickup after my fight I was told I was at the wrong one and if I wanted to switch, it would be almost triple the price. Luckily Uber is so easy and cheap. We took uber and picked up our car. After about an hour or two of driving on the freeway, the bumper just started to fall off. We had to pull over to the side of the road and figure out how to get it to stay on. Luckily my husband was able to pop it back into place, but it seemed a little ridiculous that it just popped off while we were driving.

Cons: They were severely overbooked. Over and hour and twenty minutes late getting car and was late for a wedding as a result.

Cons: I paid for this rental and received and itinerary via e mail. I went to pick up the car and they didn't let me take it because I needed to present a credit card. The woman running the front desk was on a personal phone call and was rude and not into helping me at all. I was very disappointed.

Cons: Waiting! Our plane arrived early so we were over 1/2 hour early for our pickup of our rental, but felt really out of place, ignored, walked and talked around as we had to wait until it was our agreed upon rental time!

Cons: There was no shuttle I called the office for almost an hour and nobody picked up the phone I was told to get a taxi or an uber to get to the location, I paid 20 dollars for a taxi There was only one person in the counter and about 5 people waiting to get their cars or return I arrived earlier and they could not give me a car without paying 25 dollars extra a day I called the 800 number and changed the pick up time and was charged 24 dollars for that They gave me a car that was not clean, I had to wait for the cleaning I called again to switch the drop off location and again I was charged 24 dollars again I did a prepaid rental to avoid expenses , it did not work. I want my money back Teresa Bravo, MD

Cons: The rate quoted on Kayak was treated as a voucher which did not cover license fees and all taxes. I had to pay an additional $49 to cover those costs. Surprise.

Cons: The original Hertz reservation was without cars and is only open from 7am-6pm

Cons: Paying extra 40$ for some bs

Cons: Unfortunately, the rental signup online was not clear. We went to the airport desk and the agreement was for another location which caused delay and confusion. The manager did help in relieving the problem.

Cons: Car was not ready for scheduled pickup. Was charged $106 fine for going through electronic toll.

Cons: After a long flight and standing in a horrendous line at Hertz airport counter, we were abruptly told that our car was not actually at the airport! False advertising all the way. We had to secure a taxi to travel to our rental car. At this location there was another horrendous line. One guy slowly worked the counter while five or six guys in Herrz shirts strolled around. Disgusted. Third bad experience with Hertz. First bad experience with Kayak. As someone who travels quite a bit, I will definitely rethink before using either company again.

Cons: First, we were sent to the wrong location. We took the airport trams how ever many stops to pick up our car and after waiting in line were informed that we had been sent to the wrong location. No one is allowed to drive TO the location that we were currently at (cabs/Uber) so we had to catch the tram and ride all the way back to the airport and get an Uber to take us ($24 fare) to the rental location. Second, once we arrived at the location, and after 25 minutes of waiting, we (and the 2 people in front of us and 11 people behind us) were told that they had been overbooked and we would have to wait for cars to be returned before they could give us anything. We all wrote our names on a piece of paper with a phone number and were basically sent on our way. BTW this location is in the middle of nowhere, so there is nothing to do but sit and wait with all of your luggage. Add to this the fact that there were only two desk agents working (with 3-4 others walking around. . . to sell cars?) and everyone was not pleased. BTW, we called their hotline to make other arrangements and the ONLY OPTION was to cancel our current reservation and make another one AT THE OTHER LOCATION and pay 'the current rate' which was TWICE our original quote. Third, they do not accept third party insurance. We purchased our insurance at the same time as the rental because we have been hit in the past with astronomical insurance rates. Phew, saved ourselves the hassle this time. Right? Nope, they do not accept third-party insurance.

Cons: SFO Rental Agent said rental was for off-site Hertz location and chuckled when she suggested I uber over there. I reserved for SFO Airport. Nowhere else. Why would I land at SFO and book a car miles away? I don't care whose fault it is for SFO meaning the whole city, it misrepresents what is expected. Thus, I will never use Hertz nor CarRentals or any Expedia unit for booking anything ever again. I travel x~3x/month.

Cons: Rude people, didn't have the cars for the 20 people who prepaid for rentals. Then wouldn't rent me a car because I only had my credit/ debit card enem tho it was paid and they had ran an additional $200 deposit. Still haven't received a refund.

Cons: I made a reservation through priceline for a rental from SFO. When I arrived at the checkout counter for Hertz rental car at SFO, they said my reservation was for a different location in south San Francisco. They wouldn't honor my reservation, charged me $100 more to rent a compact car, although I had reserved a midsize SUV. Looks like I may pay $600 for a 6 day rental for a cheap compact car. Never never renting from priceline or hertz again.

Cons: The location on Geary Street is more than 30 minutes from the SFO airport with limited hours. The location had my family nervous waiting for them to open at 9 am

Cons: Long wait in line and hassle to pick up Charged more than our reservation No cars available for what we reserved

Cons: Provide shuttle from airport to hertz location

Cons: I didn't like when you arrive for airport pickup to find there were three places die pick up and this was the first I was being informed. Then we had to take an Uber and pay more for real airport drop off

Cons: The location needs to be clearer--because the address is on South Airport Boulevard, we assumed our rental could be picked up at SFO Airport. We waited in line for about an hour at the airport only to be told that our rental was not, in fact, at the airport, but at another location a few miles away. And because it was pre-paid, there was nothing they could do. When we asked what we should do, the woman gave us a blank stare and said, "I guess you could take a taxi or something." Literally her response word for word. She didn't give us any instructions on where to grab a taxi (We had to go back to the arrivals part of the airport, which took another 30 minutes or so because SFO is so large) and then pay an additional $20 for a taxi to the rental location.

Cons: The booking web site was misleading. I asked for rental at SFO but my car was not at the airport, though the address was airport rd. This is 3rd time this has happened. I will no longer use third party web booking as they intentionally mislead the renter by lack of specific pick up location information on the site. I should not have to take the time to look at all the fine print to determine the rental is off property.

Cons: Rented for pickup at SFO. Got to the SFO rental counter and was told to take an Uber across town to the Airport Blvd location to get the car. Big surprise. Unbelievably inconvenient.

Cons: The rental staff failed to specify closing hours and when I went to return the car 2 mins after noon on Sunday, they were already gone for the day. 2. This is not the airport Hertz and when you make a reservation, nowhere does it indicate that.

Cons: No cars available at time of pick up. We waited nearly 2 hours for a car to become available. When a car did become available, I was forced to pay an up charge of $15 per day as the car available was one level above the car I had reserved. We could do that or wait another couple of hours for a car to be returned that fit our category.

Cons: Located away from airport had to use uber, never explained intil reaching real Hertz counter at airport. Gross waste of time as well as frustrating

Cons: they charge 124 dollars more without no reason.

Cons: Cost $20 each way for a taxi from the airport. Only 1 person was working so the line took 40 minutes! Person working said he had been complaining to his boss that he needs help because the customers all complain to him because they have to wait so long. Ad said it was at the airport, so I took the air train to the Hertz desk, waited in line to find out it was not there, but off site! A joke.

Cons: The Hertz rental (also car sales) on Airport Blvd (we thought this was the one at the airport-- not the case!!) refused to honor our reservation. Our pickup was scheduled for noon, and they told us they stop renting at noon--another lady was there with a scheduled pickup for 1 pm and they told her the same thing--too bad for us! Wasted $40 in cab fare. So... after taking the tram to the actual airport Hertz (on McDonnell) and finding out our reservation was at Airport Blvd-- we had to take the Tram all the way back to where we'd gotten on, take a taxi to Crappy Evil Airport Blvd Hertz, get told "sorry, we don't actually rent cars to people who reserved them", take a taxi BACK to the airport, ride the tram again (since you can't take a taxi directly to the car rental at the airport?????) and end up back where we'd started over an hour and a half later and $40 poorer. Haven't exactly figured out if we've been charged twice, but we'll see.

Cons: Even though the pickup address was 177 Airport Rd, there was no shuttle to pick up the rental, had to take a cab, bus or walk the 1.7+ miles to pick up the car. Cost an extra $28 to drop off at the airport.

Cons: The vehicle I ended up with had a broken passenger-side mirror mechanism. It couldn't even be adjusted manually, which made the car rather dangerous to drive. (If you had included "Safety" in the above rating chart, it would have gotten "Mediocre" at best.) I did select the vehicle (KIA Forte) myself, but I think it's reasonable to assume that any vehicle available would at least be functional. The KIA Forte also has a light decorative pattern above the dashboard (beneath the front window) which reflected the intense (CA) sun back up onto the window, and into my face. Very annoying. I actually bought a black towel to put there, to block the reflection. Poor design!

Cons: This place was closed at 12:00 and it is not at the airport. Therefore I was unable to even pick up my car!!!! You have to be kidding me. I was traveling with a 17 month old. This was the biggest nightmare of my trip. Please call me to resolve this issue.

Cons: Hertz was fine, unfortunately when I booked through Kayak I was not informed that Hertz does not accept debit card so it took quite a while for the attendant to call the main office to get me some sort of "business code", also Kayak never informed me that Hertz charges a $200 deposit. I will get it back, but it would have been nice to know of that extra charge up front.

Cons: The location I reserved the car from was closed before I even had scheduled to pick the car up. My flight arrived at noon, I requested to pick the car up at 12:30 and come to find out the rental place closed at noon. I had to rent from another location and didn't get the price quoted from kayak and had to pay for the day of pick up even though it was 7 hours later than I was supposed to. I would really appreciate a refund of 1 day rental and discounted to original price for rental from kayak. I also was charged an additional fee after returning it and not sure what for. The car was returned in good condition and fuel had been prepaid.

Cons: The older man doesn't greet anyone who walks in. Had to wait 15 minutes to be helped with no one in front of me. Picking up the reserved car took 20 minutes in paperwork because the other employees didn't know anything. Waited 30 minutes for my rental to be 'brought around'. They had to wash it first... Brought it back 3 hours before planned and didn't get any money took off but was told I would. Never using this company again.

Cons: Hidden fees coming and going. I will NOT EVER use Hertz again. $90 in hidden fees. If I wanted a car for $500+ for a week I would have shopped for one!

Cons: You never inform me in your website but the rental would be not at the airport but offsite as a result I had to rent a car through Hertz at the airport which cost me $40 more. The person at the counter told me that your company kayak is the only one that does this. All the other third-party companies work directly with the Hertz counter at the airport. Cost me time and money I will not do business with you again

Cons: Vehicle was larger than what I had reserved; even though I paid the same price as a smaller vehicle, I knew I needed something more compact so it was frustrating to not get what I had requested. Minimal staff present, especially at drop-off when it was needed most as I had to immediately catch a flight. Unpleasant staff, especially at SFO location (where I accidentally went initially).

Cons: little under powered

Cons: Pick up location was not at SFO airport, like we wanted. We had to take a cab to a remote location to pick up the rental car. Locations should be clearly labeled on website so customers who are not familiar with the SF area can easily understand the various pick up locations. Thanks

Cons: They charged an additional fee for returning the car to the airport. You should offer 24 hour drop off if your location is right next to the airport, our flight was cancelled and we had to take an earlier flight. It seems silly to get charged for something beyond our control and for returning a car early.

Cons: Always busy, long waits and overworked staff.

Cons: Slow moving line to pick up the car

Cons: Very slow pick up. This was hertz that also sold cars. Five sales guys standing around doing nothing while tonlu wo overworked employees handled the rentals. They should all be trained to handle both tasks to handle peak hours. Also went to wrong location and they were very unhelpful, couldn't even tell me the location of the other hertz office. San Fran hertz very confusing.

Cons: I felt pressured and guilt tripped to get insurance with hertz when I already bought insurance online. Also I wasn't told all my options such as paying for gas before or toll options. They washed the car right before giving it to me so it was impossible to see the scratches already on it. I think they did that on purpose.

Cons: The address of the office suggests to be at San Francisco airport, however it wasn't!

Cons: Location was away from airport

Cons: Parking is limited but if you look around a moment you can find a safe place to park.

Cons: Customer service agent (Theresa) and her superviser (Pinky) were horrible. I prepaid in full on Kayak for the rental car and the customer service people at the Hertz counter in SFO would not let me pick up my (Paid in full) rental car unless I paid an extra $40 in Airport Tax...They were so rude to me and my 13 year old son and tried to suck as much money out of us as possible!!!

Cons: Poor location