Book Hertz car rentals in San Francisco

Cons: They charged an additional fee for returning the car to the airport. You should offer 24 hour drop off if your location is right next to the airport, our flight was cancelled and we had to take an earlier flight. It seems silly to get charged for something beyond our control and for returning a car early.

Cons: Always busy, long waits and overworked staff.

Cons: Slow moving line to pick up the car

Cons: Very slow pick up. This was hertz that also sold cars. Five sales guys standing around doing nothing while tonlu wo overworked employees handled the rentals. They should all be trained to handle both tasks to handle peak hours. Also went to wrong location and they were very unhelpful, couldn't even tell me the location of the other hertz office. San Fran hertz very confusing.

Cons: I felt pressured and guilt tripped to get insurance with hertz when I already bought insurance online. Also I wasn't told all my options such as paying for gas before or toll options. They washed the car right before giving it to me so it was impossible to see the scratches already on it. I think they did that on purpose.

Cons: The address of the office suggests to be at San Francisco airport, however it wasn't!

Cons: Location was away from airport

Cons: Parking is limited but if you look around a moment you can find a safe place to park.

Cons: Customer service agent (Theresa) and her superviser (Pinky) were horrible. I prepaid in full on Kayak for the rental car and the customer service people at the Hertz counter in SFO would not let me pick up my (Paid in full) rental car unless I paid an extra $40 in Airport Tax...They were so rude to me and my 13 year old son and tried to suck as much money out of us as possible!!!

Cons: Poor location

Cons: Was not informed that there was no shuttle to rental car location. Scrambled to get there and back to SFO. Will not rent from Hertz again at SFO

Cons: Hard to get transportation from the airport to your car rental. Great if you have uber app which we did not and no taxis could come into place where we were. ( at the car rental place at the airport in San Fran)

Cons: The car was off site, not stated in your rental, I went to the SF rental counter and was informed I was in the wrong place. YOu should have notified me on the reservation that I wasn't going to the SFO airport rental counter.

Cons: Windshield had a small crack. Sensors are off in the car. It always said the rear passenger door was open. Tried multiple times opening and closing the door but it didn't change. The line was moving extremely slow at pick up. There were multiple people that had to wait over 1.5 hours+. Upon drop off, since it was after hours, didn't know where to leave car, it exceeded the "maximum" height of garage I had to return to. Had to ask other garage personnel if it was okay to enter. This should have been made clear on pick up. Luckily Fernando was there to find me struggling and gave me directions.

Cons: I was extremely disappointed with the customer service at Hertz. The person handling our pick-up was deliberately rude. In addition, there are a lot of previously undisclosed fees. An extra fee was charged to my credit card days after the rental was over without any explanation.

Cons: the location as we had to walk past drug addicts to get there

Cons: Took over an hour to pick up the car

Cons: Used ka ya k to rent at supposed airport location and found out afterwards that this is not an airport location and there is no transportation to facility. I posted this question 2 times on the he rtz facebook page, but my postings were immediately deleted rather than answered. Immediate cancellations will cost you $50

Cons: First off, I thought I was booking for airport pickup only to find out Kayak allowed me to reserve a pick up time for a car at an off airport location that wasn't even open the day I scheduled. Not sure why that reservation was even an option. Second, in order to change pick up and drop off location the day of, I had to pay an additional $40. Very disappointing.

Cons: I showed up at the Hertz counter and NO car reservation in my name! Even though I thought I reserved it with my credit card! Had to pay much more as a walk up! Nice job!

Cons: The fact that I asked to reserver at SFO and instead got sent to South San Francisco where the store was closed at the same time I had reserved the car, 6 p.m. Had to pay over $60 for a taxi.

Cons: Somewhat inconvenient location of this office. Had to take an Uber from airport as it is located outside the airport. Very friendly staff.

Cons: Stood in line for over an hour to discover that I had accidentally booked the wrong pick up location. This was my fault for not reading closely as there is a second location that isn't actually at the airport. Trying to change was an absolute nightmare. Once sorted, I arrived at the correct location to discover that the rental could not be in my name if the card was in my company's name. This should have been flagged at the time of reservation. I was happy to switch the payment to my car; however, they wanted to charge a $70 cancellation fee and rebook to switch the card - UNACCEPTABLE! I wasn't cancelling... I was switching the method of payment. After three hours of dealing with them, I booked online with Budget and was able to pick up my car 15 minutes later at the airport with no hassle. Will not use again.

Cons: The rental place was OFFSITE, not on the airport grounds so it cost me an UBER ride just to pickup the car. Second, they were overbooked on the date we arrived and the car took us 1 1/2 hours to get. We also had to pay an additional $ 15 fee to return the car to the airport. Next time, I will not use KAYAK to book the rate because of all the hassles.

Cons: I searched on pickup at SFO (the airport.) It seems reasonable to assume that the car would be at the airport. At first I was told I HAD to go to another location, at the cost of a taxi ride. Fortunately the Hertz agent at the airport helped me switch the contract to the SFO location. I will be skeptical of using KAYAK again. Such surprises are unnecessary and highly unwelcome. The cost was also higher than my daughter paid for the same period of time that she found through another bargain-finding site.

Cons: was unable to return car early without being charged a fee

Cons: For the money we spent the car was not very nice

Cons: The address for Hertz was Airport Blvd. so I assumed it was at the airport- WRONG! I had to get a Lyft ride as it was about a mile or more. Same for when I returned car. Hertz at the airport wouldn't honor same price which would have been $250.00 more.

Cons: Somehow I reserved a car at a Hertz two miles away from airport and ended up paying cab fare to get car and drop off fee when returning to airport. At pickup they didn't have any cars - got lucky when one was returned an hour later. Pretty much dented or scratched on all sides.

Cons: never even got car. flight cancelled and no one would shift the pick up time. In other words, I am paying for a car I never got. Not happy with you or Hertz. Will likely never use either of you again. No one wanted to take responsibility. just sending me back and forth.

Cons: My flight was late and as such I did not make it to the rental car office at the time I had originally scheduled to pick up the rental car. They gave the car away despite my giving them my credit card to hold the car reservation. As a result, I had to take a cab back to the airport and start all over finding a car. It was a mess and worst of all, it caused me to miss my niece's college graduation.

Cons: Pick up location was misleading - Agents are airport were rude and not willing to help. I had to go around airpot, take air train to location of rental. Very time consuming. Had to take Uber to get there. Agent at 17 7Airport (Frazier) was really nice but the whole debacle just to get the car was a big headache - will not rent from Herrtz again. Should have been notified that location was outside of airport and pretty far.

Cons: When I searched for rental cars I specifically said pickup at SFO. So I was surprised to find out when I picked up my prepaid car at SFO they charged me an extra $22. The attendant did not tell me I was at the wrong pickup location, nor did she say anything about the added fee. When I asked her about it she told me I was at the wrong location. I made sure I took the rental car to the correct drop off location so I didn't get charged another extra fee. The South San Francisco location has no shuttle to the airport! I had to call a cab to get to the airport! Why would Kayak quote me a price for a location I could not easily get to or from when I was clearly needing a car from the airport? So in addition to the price I paid online I got to pay an additional $37.00 because I was unaware I was not booking directly from SFO.

Cons: I booked a car thinking it was on the airport, and it was not. Paid $25 in cab fares to get there. We got to Hertz 40 minutes early and they did not have my size car ready. The only car available was $40 a day more - doubling my cost. Very inconvenient and expensive. I would never use this location again.

Cons: I booked the car on the Kayak site and thought I was booking at the airport. Turns out, this Hertz location was off the airport. I went to the Hertz counter in the airport and they told me I had to take a taxi to this location. I had to pay an Uber driver $15 to get there. When I arrived, there were three other customers who were also taken in and they paid between $15-22 for a ride to the location. At th4e location, they told me I could drop the car at the airport, but of course that would cost me another $15. So the quoted price on the Kayak site was a bait and switch. Shame on Kayak!

Cons: Although location was set for SFO, this Hertz location is OUTSIDE of the airport. A taxi/Uber is needed to get to this location making it a huge inconvenience.

Cons: Vehicle was much smaller than I anticipated based on the size I asked for. A Subaru Crosstrek is not equivalent to a Toyota Rav4 in cargo space... I own a Crosstrek so it was easy to hop in and drive, but with three other passengers and luggage it was a tight fit.

Cons: Pickup was offsite, not at the airport rental car center. Had to pay $30 for an uber to drive out and back. This was never mentioned in the reservation process.

Cons: The rental agency, Hertz, was not at the airport as advertised. This resulted in added costs.

Cons: Thought I had reserved a pickup at SFO airport location. Was told upon pickup that reservation was at another location. Had to pay extra for pickup and dropof at the SFO location. Mistake likely due to miscommunication between Kayak and Hertz.

Cons: Long wait at S. Airport Blvd. San Francisco check out.

Cons: I asked for car at SFO airport and indicated 6PM pick up. Was given off-airport location that closes at 6pm. Resulted in much higher cost rental and inconvenience. Would never trust Kayak again.

Cons: The wait to pick up the car

Cons: This place is a scam for everyone who thinks they're getting the SF airport. If you truly care about your customers, recognize that that's 85% of your clients, and get a shuttle to/from SFO for your clients.

Cons: Overcharged and wrong location.

Cons: I thought "airport dr." location in SF meant at the airport but after waiting on line and beginning the processing I was told the car had to be picked up at another location. Had to pay a fee for change of pickup and was not able to change the drop-off to the actual airport. Little help from the Hertz folks.

Cons: There was a GPS in the car. No one told me it was extra in cost. We never used it; we had our own. But, I was charged $16+/day. I spoke with someone at customer service in SFO who removed this from my charges. That was fine. Also, you need more people to aid customers in the garage pickup area. No one wants to go chase around for someone to speak with.

Cons: This was a horrible first experience. Your company put me at a car rental miles from the airport terminal. My trip said I was landing at SFO, it should have restricted choices to SFOonly locations.

Cons: At sfo airport there are 3 levels for car rental Waited in line at hertz counter to be told we are on the wrong level Went to correct level waited for a very long time only to be told I booked on an off site location although online when I booked it stated sfo airport Very unhappy very confused Had to go back to terminal get a cab to a location 15minutes away it cost $20. Never again

Cons: I couldn't drive a car that needed to go back to its depot in LAX without a one way fee!

Cons: This is NOT an airport location. You will have to take a taxi to get there. It's about 10-15 minutes ride, that will cost you $15-20 each way.

Cons: The woman who "helped" us while picking up the car was terrible. We were already stressed because our flight had been delayed several hours and we had to cancel plans. By the time we landed and got to the Hertz location we'd reserved from, it was closing. On suggestion from the man locking up, we went to a different Hertz to see if they could help us. Unfortunately we wound up with the worst customer service rep on earth. Sarcastic and dismissive, she made an already stressful situation 100 times worse. Our checkout process took an ungodly amount of time because this woman stopped often to crack jokes with a nearby friend (co-worker? Stranger? Other customer with Stockholm syndrome?). She couldn't match the price of the rental I'd reserved from from the location only one mile away, so I had the added pleasure of paying an extra $60 for my terrible, terrible service. I'm definitely never renting from Hertz again. But should you ever find yourself at the SFO Airport Hertz, and you end up in front of a scowling old woman named "Dolores" (sp?), do yourself a favor and just go hitchhike out on the 280. You'll have a better chance of getting to your destination on time, and with less frustration.

Cons: I unwittingly rented a car from Hertz from the S. SF Airport and not SF International Airport. That was not clearly stated on the Kayak website.

Cons: The location itself was misleading. I rented through this site, KAYAK, and requested the airport location. The actual location is approximately ten minutes away. When I discovered the discrepancy (which apparently is somewhat common), the Hertz reps at the airport seemed disinterested and unhelpful. I would not rent from Hertz again or recommend them in any city. I would also scrutinize the suggestions that KAYAK is giving to me as they don't seem to be a perfect match.

Cons: Small waiting room, hard to tell who was next in line.....no real sense of order....but we were assisted in about 15 min. and got the nice upgrade!

Cons: The pick up site was not at the airport. I wish this had been made clear.

Cons: Pickup was NOT at SFO as portrayed by Kayak, had to take a $15 Uber to location after being treated like a leper by the Hertz people at the airport. Paid an additional $20 to return at SFO to avoid the sketchy location we picked up at. Car had been wrecked and repainted on almost every panel (very poorly) yet they pushed me hard on the top insurance package which was ludicrous in price, more than double the rental rate. Overall a horrible experience when traveling with my two children and lots of luggage.

Cons: Your reservation was horrible. We asked for San Francisco Airport. You send us to Airport Road in South San Francisco, which is not at the airport. We had to take a taxi to get there (after Hertz explained this to us), a $20 fee. When we got there, the agency was closed (at noon on Saturday) even though we asked to pickup at 2-3 PM (after our flight arrived.). Our taxi had dropped us and left and it took an hour to get another taxi back to the airport. We had to book another reservation through Hertz at the airport for $60 more. I am very angry at your service.

Cons: my flight arrived SFO at noon and I headed to the car rental center, but the pick-up was at a different location that I had to uber to. when I got there, I found the Kayak reservation had my pickup time as 3 PM, which was wrong, but nothing I could do as no cars were available - I had to wait around until they got a car for me (I think this is on Kayak, not Hertz)

Cons: I searched for a car at the San Francisco airport, and apparently the search took me to a location in S San Fran several miles away. When I went to pick up the car at the airport, I had to pay extra since I was in the wrong location. The rep told me that happens all the time. I was very unhappy.

Cons: Did not realize that the pickup was not at the airport this added an additional $35 dollars to the cost of the rental with taking a taxi to the rental place and a $15 drop off at the airport charge.

Cons: We had to wait for the car at the off-airport location. We were to pick it up at noon and it was not going to be available until noon. We eneded up upgrading so we could leave sooner than that to complete a 4 hour drive before dark.

Cons: confusion about location - should have siad NEAR airport

Cons: 1. They did not let me pick up prepaid car. My card was cancelled by bank and I had to rebook the car at the counter after 2 hours on the phone. Customer service was not helpful at all. Terrible experience. I will not book with Kayak nor Hertz again unless this issue is resolved. 2. The booking was not obviously stated that it was off of the airport grounds. We had to spend extra cab fares to get to and from the car rental center and the airport. Wasted precious time on our vacation.

Cons: Not as advertised. Hertz misrepresented the location of pickup and then tried to hike the cost by over 75% from the original booking for a modification. Nice scam considering to cancel costs $100 since it was booked through Kayak. Hertz....Never Again!

Cons: I put specifically for pick-up and drop-off to be at sfo airport, but that was not the location kayak gave me. When I arrived at the airport there was no shuttle to the other location, and Hertz would not transfer the vehicle over at the counter. When I called their customer service line, I was on hold for 15 min and no one picked up. I ended up paying to get a lyft, which was the same cost of transferring the vehicle reservation to the airport.

Cons: Charged us extra

Cons: Pickup/drop off was a bit to be disiared. very full lot no where to park, was told to move our rental a couple times, all we needed to was leave the keys. Not sure why employed could not move the rental themselves to where they wanted it to be? Other than that, everything was good.

Cons: My problem was with kayak. online I ordered a car from what I thought was the San Francisco airport. however when getting to the Hertz counter at the airport I was told the Hertz site was actually in the city of San Francisco. The address was Airline Avenue. I don't know of any airports in The city of San Francisco! And there is no airline Avenue there. That hurts agent graciously accommodated the rental.

Cons: Caution for Kayak users working rental cars. I had a bad experience in San Francisco this last week renting a Hertz car through Kayak. Seems that the pickup location is NOT the airport rental car office. It is down the road, about a $12 Uber ride, and to drop off at the airport rental car drop off they charged an additional $15.00. You only learn of all this when you arrive at the SFO airport. The delays amounted to well over an hour especially since the offsite Hertz facility is not an actual rental location thus, time to rent was exacerbated. The additional costs for the Uber to the actual location and the drop -off fee exceeded any savings via Kayak. Kayak should know better and forward customers of these most inconvenient arrangments. From the Hertz perspective the vehicle, though new and adequate, was not ready to be rented. The fuel tank was not topped off showing 7/8th full. The exterior was dirty with impossible for me to remove shipment stickers across the jams for all door and the truck/boot. This along with the length of time to have the car signed over, as explained above. Overall a very poor experience This is NOT good customer relations.

Cons: Car was not at SFO as booked, my client had to taxi to the remote location. Also, as a courtesy the car was booked for our client on my credit card and naturally he didn't have that card with him. He wasn't allowed to pick up the car that was paid in advance and reserved in his name!!! He had to make a new reservation through Hertz and pay for it; now I have to reimburse him. Disappointed in Kayak.

Cons: Kayak had Hertz as the lowest price; however, what it failed to mention is this Hertz is off site from the airport even though I searched for SFO car rental. When I showed up to the airport Hertz they said sorry it's off site for this rental and when asked how to get there they said Uber it. After having paid $30 round trip for Uber this was definitely not the best deal nor was it convenient. So be careful.

Cons: Kayak misrepresented everything about this rental, and Hertz was almost as bad. First, K represented this as an airport location in SF. IT IS NOT! WE TOOK A SHUTTLE TRAIN IN THYE RAIN, WAITED ON A EXTENSIVE LINE ONLY TO BE TOLD WE WERE AT6 THE WRONG LOCATION! THERE WAS NO CABS AT THAT LOCATION TO GET TO OUR HERTZ L9OCATION MILES AWAY!!! WE HAD TO TAKE TRAIN BACK IN THYE RAIN TO GET A $20 CAB TO HERTZ THAT HAD OUR RENTAL. The4y did not have car ready. We waited over an hour till they brought out a car that smelled like an ashtray filled with smoke. Another 20 minutes then brought the car. I missed a key meeting, and my wife became ill.KAYAK, A FULL CREDIT AND AN APOLOGY ARE IN ORDER

Cons: That it wasn't quite made clear that this hertz wasn't connected to the airport. I waited in line for nothing only to have to lyft to this other one (which in the long run wasn't that big a deal given that it was likely cheaper, but it was a minor inconvenience).

Cons: The pick up location was a bit confusing and it was unclear that the pick up location was actually a 10 minute drive from the airport. It wasn't even a normal rental office but rather a car sale lot adding to the confusion.

Cons: I made this reservation for SFO, arrived at the airport, waited 32 minutes in line and was told that the reservations was for south San Francisco, not the SFO airport. This was not highlighted on the reservation and not what I needed. After being told no cards were available, I threw myself on the mercy of the manager and he accommodated me for much more $$. Manager said Kayak is known for picking a rental car location within 5-10 miles of where customer specified. Is this true? If so, this is absurd when a traveler specifies an airport pick up location. Not acceptable after flying cross country.

Cons: Pick up was a chore. The place was disgusting and had to wait for a very long time. The car had some kind of horrible smell.

Cons: Had to wait in line for quite awhile when picking up car. Only two agents available. When it was finally our turn though, the agent was very helpful and professional.

Cons: Not explained at all that this was not at the airport online. Kayak's fault more than Hertz. Quit putting a pop up every time I write a company name. Annoying!

Cons: Car struggled shifting gears; Bluetooth was also a disaster. Pickup / drop off very confusing, and it was frustrating not knowing that this Hertz was at a different location unaffiliated with SFO. Perhaps I missed the fine print somewhere, but that shouldn't just be listed in the fine print. To have to take an Uber to retrieve a rental car you specifically requested to be at the airport is hilarious and ironic and makes absolutely no sense. So be warned folks: 177 S. Airport Blvd. is not on SFO property. There is not a shuttle that will take you there. You can either walk for 40 minutes under a highway or take a cab. Maybe that's why they say: "You get what you pay for... if you know what you're paying for." Oh, and it's actually a Hertz sales store; they have one, single attendant to take care of an entire line of people, so block out an extra hour with the getting to the location and long wait time to get the car. And ask for a receipt. They won't give one to you at check out unless you ask.

Cons: I attempted to pay with a debit card and was not informed that a credit check would be run. I was told, by one of the male associates, that I only needed to provide a return flight in order for Hertz to take my debit card as payment. While in the Hertz lobby, I purchased a flight to satisfy the requirements. Only afterwards, was I informed that a credit check would be run. I do not have a high credit score so my credit score was unsatisfactory. If I had known/been informed a credit check was necessary when using a DEBIT card, I wouldn't have been put in this situation. I asked if a large hold could be put on my debit card as collateral until I returned the car, yet the answer was still no. At this point, I was denied a rental car, which left me, my friend and my service animal stranded in San Francisco. Public transportation, including Grayhound and Amtrak, were no longer running routes North for the day. Because it was a Friday afternoon, many hotels and hostels were completely booked, making it very difficult and expensive to stay the night. I completely understand following policy, but I do feel this situation could have been handled differently. It's a shame that people who don't live beyond their means on credit are not treated the same as some of the customers who do.

Cons: Service was HORRIBLE. They use an remote person and she screwed up the sale. I had to wait in line for 1.5 hours to get it fixed and the live person was the worst EVER. He kept helping ohter people instead of the person in front of him. I just left them because they would not take my money and give me a car. We ended up using enterprise.

Cons: If you book through Kayak beware that Hertz has a location about 2 miles from SFO and its a pain to get your car! I will not use Hertz if you are flying into SFO

Cons: THE HERTZ OFFICE WE RENTED CAR FROM WAS TOTALLY DISORGANISED,,MORE INTERESTED IN WORKIN G WITH UBER PERSONNEL WORKING IN OFFICE... LOST MY RESERVATION.. NO INTEREST IN SOLVING RESERVATION PROBLEM.. ATTITUDE WAS "IT'S NOT HERE,NOTHING WE CAN DO" NO WI-FI IN OFFICE TO SHOW THEM MY EMAIL CONFIRMATION... DIRTY CRAMPED OFFICE THE WORST HERTZ OFFICE IN YOUR SYSTEM

Cons: We did not realize that we had to arrange our own transportation to the pick-up and drop-off place. We have used off-airport sites before and were always picked up from and delivered to the airport.

Cons: We were flying into the San Fran airport and needed a car. When I rented a car from Hertz and the address was listed as "Airport Blvd" — guess what, I thought it was at the airport. When we arrived at Hertz at the airport, which is still a train ride away, not only did we NOT have a reservation but the Hertz I had a reservation with, was about to close (it was 5:45 p.m. by the time we got a Hertz agent and the Hertz on Airport Blvd closed at 6:00 p.m.). In the end, it ended up costing me an additional $99.82. I am VERY angry at what I consider to be a classic bait and switch. Plus I lost money from the initial reservation for the taxes and fees. NOT happy at all.

Cons: -Didn't have the car i expected and only two cars left in lot to select. -Auto check in very slow to connect to an agent.. -Cars exterior was washed however the glass on the inside of tbe car hadn't been washed for some time, very hard to see in sun and at night - no receipt at turn in, system was down.