Book Hertz car rentals in San Francisco

Cons: I did not like all of the above and I did not like it when the representative essentially me to take or leave it.

Cons: I needed to return the car at 8am instead of 9am, and did not see the hours did not open until 9am..... so I called Hertz and told them, and I was able to drop the car at the airport about 2 miles away, however, I was charged an upcharge of about $15+ .

Cons: The fact that the rental car location was offsite from the SFO airport so I had to pay for a cab to take me to it. This was not clearly stated int he Kayak rental confirmation. The rental car lot was very congested and the employees seemed to be handling a lot of customer issues when I arrived.

Cons: over charged

Cons: The car we selected in SF had an AC that did not last but 20 minutes before it was blowing hot air. As a result, we had to detour in San Jose to the airport to exchange the car for a new car. It was difficult to find the car entrance at an unfamiliar airport. Once we did the car switch out was simple, though no additional services or upgrades were provided. We then left the airport and were stuck in rush hour traffic. This added 90 minutes to our drive from SF to LA, I was very upset but have since calmed down, I wish the AC had been tested prior to my pickup.

Cons: Car hadn't been well cleaned since last rental.

Cons: $186 for a one-day, one-way rental seemed excessive.

Cons: The long wait at the check in counter and the seats in the car were terrible. Hard!!!

Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.

Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online. She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid. Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.

Cons: Long wait picking up car and dropping it off. The small shop which is also used as a hertz used car lot needs to be better planned out and the drop off lot needs to be seperate from the used car portion.

Cons: Thought we were booking at the SF airport, but somehow ended up at a Hertz sales location on Airport Drive (probably my misunderstanding in Kayak search process). Took a while to figure that out and then to get down there. Not a classy place but got the job done. They forgot to fill up the tank with gas, but gave us a credit when we pointed it out.

Cons: I hate how they try to nickel and dime you

Cons: Not open early for drop off, registration was expired on car and had to wait while they went to DMV, clerk very active on personal cellphone with texts and call rather than giving us attention or attention to business callers. She put customers on hold by telling them she was with a customer so she could text on her phone. No urgency

Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot! Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river. Nothin' but hate, you profiteering money gluttons. Toodles.

Cons: Be aware that this Hertz is NOT at SFO airport, which is what we thought we booked and our documents never told us otherwise. So we waited in the long line at Hertz at SFO only to be told we were in the wrong place. They did arrange a pick up for us to go to the "right" Hertz, about 3 miles away, but it took 45 minutes for them to show up. The car was fine though, and the people at the "right" place were nice. They said it happens about 20 times a day.

Cons: First , we didn't know the pick up was actually off site with no shuttle to get there. Then No car on location to rent- waited two hours to get a car. When we dropped it off no one was there to take it and we ended up dropping it off at the airport however the customer service people were nice enough to wave the fee . Will never use kayak or hertz again.

Cons: The office is understaffed and they were very busy not their fault they did their best.

Cons: I used Kayak to reserve a car at SFO airport. When I showed up at the Hertz rental desk I was told that I did not have a reservation at the airport, but it was at an address of 177 Airport Blvd. I needed to return to the Arrivals area of the airport, because a Taxi would not pick up at the Hertz desk at the airport. The rental spot was off site, with no shuttle, and required a $20 taxi ride to get to the Hertz site.

Cons: When we got to San Francisco. Getting to the right counter was extremely difficult with luggage in tow. A lackluster greeting from rental agent, who said we don't have res, the. oh this is for a Hertz in the city, we'll get a car to take you over there. Nice but was meeting another flight and that wouldn't work. Then oh this kayak, they always do that. Then we have no cars and if we did it would be three times what you reserved. Then we'll, if you'd been nice we might have helped you from the hertz sales rep. Dismissed. Last time for me with hertz.

Cons: The entire process could have been improved. The reservation was made for SFO. But upon arrival at the airport rental center, I was informed that my reservation was made at a different (nearby) facility. A vehicle was sent for us, which again wasn't clear where to go and who would be picking us up. When we arrived at the rental location. People were lined up out the door. When we finally made it to the front and spoke to an agent, she added additional insurance even though I declined (she later removed the charges). The car that we were assigned was not readily available... They needed a vehicle or unit number and it took nearly 15 minutes to figure out this information. From the time we were picked up, until the time we actually took possession of the car was 45 minutes. Which is completely unacceptable. The car itself was very much near the end of its lifecycle. It was very beat up and needed a thorough cleaning (we had to buy window cleaner because the interior window surfaces were filthy). Somethings was also very wrong with the fuel tank (which I explained in detail when I returned the car). When pumping gas, it would continually "click" off as if the tank was full, although the tank was empty. Initially I thought it was that pump. But after stopping for gas 6 times (we drove a lot and the tank was small). It happened every time. Which indicates to me that it's a problem with that car. It was a combination of issues that created a bad experience. If it was just one issue, I wouldn't even fill out the survey... But this entire car rental process was unpleasant. And I will not rent from Hertz when I'm traveling to SFO in the future. A lesson hard learned.

Cons: Watch out!! Even though I put in sfo for the san fransisco airport it quoted prices for off airport and my reservation had to be changed when I got there. Fortunately hertz was accomodating and helpful with price. Could have been a mess.

Cons: The location was supposed to be at the airport. When I book the car I requested a pick up and drop off at the airport. When I told the girl that when I was picking it up she was not helpful.

Cons: Your company is horrible, will never use your service again.

Cons: Car was dirty. There were used toothpicks in the driver's side door handle, which I stabbed myself with when I unknowingly shut the door. (UGH). Gas tank was half full. Windshield looked like it had driven through a bug apocalypse. Random trash throughout vehicle. I don't think it was cleaned or checked in from the last string of renters. Rented a Toyota Camry online, got a Nissan Sentra. First world problems, right? I feel like this is the bones of a new Macklemore song.

Cons: Car was supposed to be at SF airport and wasn't. Even though we are Gold members we had to wait in 3 lines and then were told to take public transportation --BART -- to get the car downtown. We had to walk with heavy luggage uphill through homeless people about a mile to get to the rental location that was "near" the subway stop. My 12 year old son was with us. This tall ook time and was exhausting. Worst Hertz and car rental experience we ever had. On top of it my rate tripled in order for us to return the car to the airport since we were not coming back to SF. Ugh.

Cons: The car had no hubcaps...like it was a repo'd car! Gear shift sticks and would lock at times.

Cons: The location of the rental office was in a horrible neighborhood, half a mile from the metro stop. That explains why the pick up location was so much cheaper than everywhere else. The hours were horrible - closing at noon on Sundays?? Both when I picked my car up and when I dropped it off, the office was jam packed with customers. But your phone customer service is the WORST. I called to ask about extending the lease by 2 days. I was told that it would cost over $200 to do so. THAT is ridiculous, even if I was going past 1 month, why not start a new rental with the same vehicle and spare us all the aggravation. $300 to change the location of the delivery of the car to a location 10 miles down the road. Also RIDICULOUS. It was frustrating the customer service rep on the phone suggested that I could call the office where I rented the car, but then admitted that doing so would not change the prices - why even suggest it then? To waste my time?? It was APPALLING when the customer service rep got nasty with me and when I asked to speak to a manager, I sat on hold for over a half hour, finally giving up as they were all hoping I would do. I called back to ask that the manager call me. No one ever called me back. Ridiculous fees, atrocious customer service. I will never use Hertz again. Since when did cars stop being made with cruise control?!

Cons: 1) The rental office was closed when we arrived there 2h late due to a delayed flight. 2) Hertz offered 4x more expensive car when calling their number on the spot 3) Decided to go for Avis instead, which was a walking distance away from Hertz in Tenderloin, and only a bit more expensive.

Cons: Minor inconvenience that their computer reservation system was down, but the desk clerk took my word for it on face value, so really no problem!!

Cons: Rental facility being closed without any notification

Cons: I reserved car and the office was closed when I arrived. I called their customer service to find another location in SFO to pick up a car and they booked a car for me in LA! Needless to say I went with another company.

Cons: We had a12:00 pm (noon) pick up appointment. We arrived at 12:05 pm due to traffic only to find the location closed. An agent came out, locked the front door and told us he closed at noon and had to pick up his kids. Then got in his car and left. If the location closes at noon, why would they allow for a noon pick up time? We had to call an Uber to take us to another location. At the new location, we were given a smaller car than what was reserved. The agent at that location argued with a Hertz representative on the phone until he finally agreed to give us what we had reserved (he was so frustrated with the Hertz rep, he actually gave us a larger car).

Cons: I request and booked a car at the San Francisco airport for a good price. When I called the car company to add my Gold Member number to the reservation, they told me the reservation was not at the airport but at another off site location, so I had to rebook at double the price. Thanks Kayak!

Cons: Poor website and terrible customer service. Will not use kayak ever again. There are many websites that compete so your customer service is the key And you failed!!!

Cons: Car was a little underpowered so it struggled maintain highway speed up hills

Cons: Slow

Cons: We were quoted about 65.00 and the end price was 165.00. Drop off they were short staffed and we had to wait a long time and the employee was very short with everyone. We observed her yelling at some people.

Cons: We choose a compact car (Focus) or similar and when we arrived has just a MIRAGE MITSUBISHI. The car was dirty with food inside and the person who received us was not so polite. I asked if I stayed with the car 1 more day, how much will be, and they anwsered that just 1 more daily rate. When I delivered the car today they charged us the insurance, taxes and other taxes twice ( that was almost U$50,00). I always rented car with other companies and never see this! First and last time that I will rent a car with HERTZ.

Cons: It took way too long to get my car. The whole process was not at all efficient and/or convenient.