Guest Reviews
Overall Rating
7.4
Good
Based on 3,847 reviews
Cleanliness
7.2
Comfort
7.2
Pickup/Dropoff
6.7
Value for money
6.8
Hertz car rental prices in Sunnyvale
| Economy | $19/day | |
| Compact | $20/day | |
| Intermediate | $25/day | |
| Standard | $136/day | |
| Full-size | $27/day | |
| SUV | $99/day | |
| Minivan | $168/day | |
| Premium | $47/day | |
| Luxury | $41/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2.0
Car rental was at 12 but place was CLOSED!!!
Pros: Facility was closed when I arrived
Cons: I don’t understand why rental was at noon when facility was closed. I had to pay 200 extra to change locations. It was a huge disappointment and hassle. I’m extremely dissatisfied.
review from
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8.0
Pros: Friendly staff.
Cons: Longer than expected wait times.
review from
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10.0
Cons: Fast service
review from
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6.0
In the end they compensated us
Pros: Once everything went horribly wrong they upgraded us and gave us money off next visit. The location tried to do right by us and typically we have wonderful experiences there. This was an isolated case but the review asks us about our last visit which was pretty bad.
Cons: Car smelled heavily of marijuana. No other location had a swap out to help us when we called. Then we got a flat tire. Spare tire was also flat. They told us to go to the nearest airport and they would swap it out. Nearest airport said they had nothing. Then 2 hours away the next airport that originally said they had nothing offered us an upgraded car as compensation. Wish they had offered it originally.
review from
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2.0
Mileading company
Pros: Nothing
Cons: The shop was already closed at the booking time, and we could not get the card. Very unfortunate.
review from
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4.4
Hertz airport service
Pros: Service at the hertz airport branch was appallingly terrible. Horrible customer service.
review from
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2.0
Hertz didn't give me a car
Pros: I made the reservation months ago and Hertz called me a few minutes before I was supposed to pick up the car that there's no car for me. The explanation was that there was a system glitch and all cars were rented. I asked if there's any cars available in a different location and the manager said there's none in other location either. He did not provide me any alternative and I didn't get the car that I've reserved months ago. I ended up going online to rent a car from a different company. Interestingly I saw cars available at the location that I asked the Hertz manager. I was livid about this experience because it was the holiday and the manager didn't try to accommodate me with another car at a different location. I promise I will file a formal complaint to Hertz corporate office, Better Business Bureau, Yelp and any car review site about Hertz practice. If there's a choice I would give Hertz negative 5 stars.
review from
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6.4
So so experience
Pros: Car was clean, inside and out
Cons: Welcome : I had to wait at pick up and quite an unusually long time at drop off. Employees are far from being warm and friendly ( very unusual in California) did just the bare minimum.
review from
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7.6
Pros: Car was great.ran great, good gas milage.
Cons: Wait to pick up and drop off. No ride home. I walked home, several miles.
review from
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2.0
Car rental was at 12 but place was CLOSED!!!
Pros: Facility was closed when I arrived
Cons: I don’t understand why rental was at noon when facility was closed. I had to pay 200 extra to change locations. It was a huge disappointment and hassle. I’m extremely dissatisfied.
review from
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6.0
In the end they compensated us
Pros: Once everything went horribly wrong they upgraded us and gave us money off next visit. The location tried to do right by us and typically we have wonderful experiences there. This was an isolated case but the review asks us about our last visit which was pretty bad.
Cons: Car smelled heavily of marijuana. No other location had a swap out to help us when we called. Then we got a flat tire. Spare tire was also flat. They told us to go to the nearest airport and they would swap it out. Nearest airport said they had nothing. Then 2 hours away the next airport that originally said they had nothing offered us an upgraded car as compensation. Wish they had offered it originally.
review from
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2.0
Mileading company
Pros: Nothing
Cons: The shop was already closed at the booking time, and we could not get the card. Very unfortunate.
review from
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4.4
Hertz airport service
Pros: Service at the hertz airport branch was appallingly terrible. Horrible customer service.
review from
-
2.0
Hertz didn't give me a car
Pros: I made the reservation months ago and Hertz called me a few minutes before I was supposed to pick up the car that there's no car for me. The explanation was that there was a system glitch and all cars were rented. I asked if there's any cars available in a different location and the manager said there's none in other location either. He did not provide me any alternative and I didn't get the car that I've reserved months ago. I ended up going online to rent a car from a different company. Interestingly I saw cars available at the location that I asked the Hertz manager. I was livid about this experience because it was the holiday and the manager didn't try to accommodate me with another car at a different location. I promise I will file a formal complaint to Hertz corporate office, Better Business Bureau, Yelp and any car review site about Hertz practice. If there's a choice I would give Hertz negative 5 stars.
review from
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6.4
So so experience
Pros: Car was clean, inside and out
Cons: Welcome : I had to wait at pick up and quite an unusually long time at drop off. Employees are far from being warm and friendly ( very unusual in California) did just the bare minimum.
review from
Other suppliers in Sunnyvale scored
Where can I find Hertz car rentals in Sunnyvale?
510 E El Camino Real Ste D, Hertz car rentals
Address
510 E El Camino Real Ste DPhone
+1 408 524 8700Top Tips For Renting a Car from Hertz in Sunnyvale
- 25% of our users found rental cars from Hertz in Sunnyvale for $30 or less
- Book your rental car from Sunnyvale in Hertz at least 1 day before your trip in order to get a below-average price
- Economy rental cars from Hertz in Sunnyvale are around 46% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Sunnyvale
How much does it cost to rent a car from Hertz in Sunnyvale?
On average a rental car from Hertz in Sunnyvale costs $38 per day.
What is the most popular rental car from Hertz in Sunnyvale?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Hertz in Sunnyvale.
How many car rental locations does Hertz have in Sunnyvale?
Hertz has 2 rental locations in Sunnyvale. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes