Reviews for Hertz in Tigard
- All reviews 100%
May 24 2017
Hertz was a nightmare
Pros: car was great, comfortable, but they gave it to us with less than a 1/4 tank of gas
Cons: the Hertz office in Tigard, OR was a nightmare, specifically Tamara, the branch manager-in-training. she was rude, was not even at the store when we arrived for pick up and blamed us for showing up an hour late, despite admitting we had a 2 hr window for pick up. She hung up on me when we chatted on the phone too. Hertz gave us no recourse for submitting a complaint, the complaint had to go through, you guessed it, Tamara. My mom is a lifetime Hertz member, but no more.
Apr 22 2017
Cons: I searched rentals in Portland, Oregon airport and without knowing it ended up with rental car 45 minutes and $70 taxi ride away. (that is what came up on search and I did not notice that it said Tigard!) My drop of time was at 5PM, but rental company said they close at noon and if I drop off at 5PM they will charge extra $80. They ended up charging extra $80 for airport drop off in the end. My original rental agreement said $8.80 in taxes and fees. Instead I was charged $88 in taxes. Overall cost went from $436 on my agreement to $604 actual!
Mar 4 2017
Pros: The people at the rental car place were so nice! They gave my toddler son a cookie while we were doing paperwork and gave me a free upgrade! I will definitely rent from this location again!
Jan 14 2017
Cons: as two drivers under 25 (23 and 24) the sales people were extremely pushy about insurance on our rental even though we both have very good car insurance and didn't need it. It was a very long and frustrating process and the first price they tried to give us for our car was $600 more than we ended up paying for a week. I understand upselling but after being told 10 different times that we do not need any insurance, it got quite irritating. Also rented a keep that was front wheel drive (because apparently no AWD or 4 wheel were available) and a massive snow storm hit while we were on vacation. We were told that the cars had all weather tires however there was no tread on our front tires.