Reviews for Hertz in Tigard
- All reviews 100%
- 8.0
- 8.3
- 6.5
- 6.8
Recent reviews
Most recent
2.0 Poor
Intermediate
Aug 19 2017
Pros: Nothing
Cons: When I arrived to pick up the car I have reserved on Kayak the attendant screamed at me saying they didn't have any cars!!!!!
8.4 Excellent
Intermediate
Aug 14 2017
Pros: They took pictures of the car before departure - no written comments with lousy diagrams to rely on any more. An excellent idea to protect the person renting the car. They were also very nice dealing with return time since we had acquired the need to deliver someone to the train before we delivered the car. We were within the time window, but just the fact that they worked with us on time limits says a lot about their idea on service flexibility.
Cons: Windshield had a haze and the car smelled like air sanitizer used after smoking. Did not smell smoke - just something like citrus.
6.8 Good
Economy
May 24 2017
Hertz was a nightmare
Pros: car was great, comfortable, but they gave it to us with less than a 1/4 tank of gas
Cons: the Hertz office in Tigard, OR was a nightmare, specifically Tamara, the branch manager-in-training. she was rude, was not even at the store when we arrived for pick up and blamed us for showing up an hour late, despite admitting we had a 2 hr window for pick up. She hung up on me when we chatted on the phone too. Hertz gave us no recourse for submitting a complaint, the complaint had to go through, you guessed it, Tamara. My mom is a lifetime Hertz member, but no more.
4.8 Okay
SUV
Apr 22 2017
Cons: I searched rentals in Portland, Oregon airport and without knowing it ended up with rental car 45 minutes and $70 taxi ride away. (that is what came up on search and I did not notice that it said Tigard!)
My drop of time was at 5PM, but rental company said they close at noon and if I drop off at 5PM they will charge extra $80. They ended up charging extra $80 for airport drop off in the end. My original rental agreement said $8.80 in taxes and fees. Instead I was charged $88 in taxes. Overall cost went from $436 on my agreement to $604 actual!