We had a vehicle reserved. When we got to the location we were told to have a seat even though the clerk didn’t seem to be working and there were no one else she was waiting on. After about 10 minutes, we were told she had 2 mini vans for us even though we had reserved an SUV. The vans were in pretty bad conditions for rental vehicles. Then we tried to make a debit card payment and it wouldn’t go through. It clearly says on Kayak that Debit cards are accepted. So we called the corporate office to prepay. They took a payment from us and said they were putting the deposit on that as well but that wasn’t true. We tried to call back and were told the corporate office could not take a deposit payment. Now it’s after 5:00 and the worker who asked us to sit tells us she has to get her kids. So we had the reservation switched to the airport location. The person at the corporate office said we would be good to go. When we got there, they asked us for our flight number and told us, we couldn’t rent a car without one. In the end, we used my car. All of this was happening while we were trying to get to Louisiana the following morning for my mom’s funeral. To say the least, this was a very stressful situation. The only thing it taught us was we would not be trying Budget in the future.
So I went to pick up a vehicle. They did not have what I asked for so he wants to give me a different vehicle. I ask him if I have any other option beside what he wants to give me simply he was just so rude. He said that’s all what I have whether you want it or not And then it’s OK. I will take that one then he said you know what I don’t want to give you vehicle Anymore and he said he’s also a owner over there so you don’t have to worry about complaining anybody that was super rude. I never ever go to that place anymore.
Specific car I had (Malibu) is such an uncomfortable car. Drove fine, just super cramped, shoulda asked for a Kia or a midsize. Oh well
The office people very rude. Car was disgusting tar all over it car smelled of smoke. The people lie at the office.
I received a van that had not been serviced and was left stranded waiting for a tow truck that never arrived resulting in a call back to Budget. 9 hours later I had a replacement vehicle but Budget tried to "hold my personal property hostage" at the hanger where the tow truck was taking the broken down vehicle and it took over an hour to get my belongings transferred from the broken down vehicle to the new vehicle. When I arrived to pick up initially, I was told that it showed a 10:00 am pick up in their computer, but my paperwork showed 12:00 p.m. While on my trip, I had to trade vehicles 4 more times due to issues with the replacements given. As a corporate, the business practices were challenging to navigate and I got the run around numerous times and often was unable to understand the Budget phone workers due to broken English. To say the least, I will never rent from Budget again, but likely the last vacation my mother will be able to take was impeded by the repetitive issues with rentals through Budget.
When a tire has a big chunk out of it, don't have your associates say it's ok to drive.
