Lombard Hotels

The staff is horrible. The vale parking guy messed up the front bumper of my benz

Staff

The staff were very nice. the room was very comfortable.

to many kids, and it was under construction so could not take full advantage of the hotel. was hard to get to the pool area with a bad knee. had to take stairs due to the construction.

I enjoyed the stay. It was relaxing. A great getaway.

Everything

Everything

I like that it is small with the amenities of home, Not huge and intimidating.

There was hair in the bathtub

Updated heating cooling unit control

No Hangers in closet.

Booked...went all the way there.....no rooms available! Mortified! BTW it was almost midnight so I regretfully turned away by a woman who was a housekeeper!! No apology just a very unpleasant experience. Horrible customer service!!!!!!! DO NOT GO HERE!! BEWARE!!!!!

OBVIOUS

Full kitchens

Lacking a managers reception that other Towne Suites Offer, outdoor grill was weak, breakfast was okay, the fact that only one room key card can be issued at a time was very outdated.

It has a good location.

So disappointed. Old food in the microwave, food under the frig, hair on the floor in the bathroom, carpet didn't look like it had been cleaned. The furniture was old, worn & falling apart, chairs upholstery was cracked & peeling away. TVs were all fuzzy.

The rooms are still in great shape

The pool and hot tub are poor at best. Time to remodel the pool!

Great location.

The bed spread hadn't been cleaned. There was no extra bedding in the room for the pull out bed and when we asked for bedding the blankets we were given were basically thick sheets.

The room was very clean and spacious. Everything worked great. Towels fluffy and beds were wonderful. Breafast was delicious. I was there for two days we only used the housekeeping staff for towels and trash and they were helpful and very assertive.

The kids wished the pool was little bigger but it was clear and the facility was very clean the only complaint was the hot tub very dissappointed that you could only fit 3 ppl in at a time very small and dainty.

Great staff, overall very clean

in process repairs, 3rd floor room and I could hear noises on roof when wind blew - like sheet metal rustling, at 2am, so I look a little off my experience based on that

convenient location.

pull out sofa bed was terrible

Room looks just like the pictures. Very nice and very clean. Breakfast was very good also.

This was a very nice hotel. Friendly staff, clean and the rooms are awesome! Sheets/pillows/bed were all super comfortable and our daughter actually liked the fold out couch! Best she's ever slept on, she said!

Everything was great, staff was greatt

There where spot on my blanket.

Cleanliness, nice tv, bathroom, bed, refrigerator, etc

Very quiet, very clean. Friendly staff, quick check in

Room was clean and there was plenty of space.

Just a couple hours after checking in my wife went to grab some toothpaste from the front desk. She had forgotten the room number and asked for the number. The two ladies at the front desk grilled her with questions. I understand security, but we didn't appreciate how my wife was treated. They called me on my cell phone, because I didn't pick up on either of the two phones in the room. Finally after confirming my wife was with me they gave her the room number. Later I found out that neither phone worked. The next morning the women who was rude apologized for the night before. It seemed a little too late, they could have used basic customer service to have resolved this rather than treat my wife like a criminal.

The staff was super friendly and helpful. Everyone we talked to was polite and upbeat. I llike it when people like theri jobs and it shows. There are no complaints at all about this hotel. We would use it again when traveling this area.

Well customer service was great

Rooms are dirty, hallways are littered with plates and beer bottles my room in particular AC did not work correctly window shades were broken meaning everyone basically could look into my room this hotel is more intended for the party type people that are locking themselves in the room drinking and doing drugs in my opinion not a family oriented place

I really liked how clean the whole facility was and just how everyone was willing to help!! Very friendly staff.

Location. This hotel sits between two major high ways as well as several shopping areas and offers a premium opportunity to entertainment.

The smoke alarms triggered 4 times beginning around 2am forcing us to evacuate the hotel each time which isn't the problem being safety is important. The problem is that the staff did not acknowledge the mistake although they ask for the full expense!

The staff was friendly, the lobby is nice, the breakfast was good, and the room was clean.

The beds are sold as queens but they are only full. Desk attendant verified bed size. The toilet had to be PLUNGED after almost EVERY use, the toilet seat was peeling, and the beds were worn, squeaky and sagged in the middle! None of us slept comfortably!

Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable.

Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck

That it was clean and you have till 3 to check out on Sunday.

You had to pay to park

Good , comfortable bed.. Desk help was good and pleasant. Morning breakfast was good. Late checkout time is a serious plus.

Not as advertised, no bar on premises, no "spa" bath as described in booking. Too much construction dust with minimal attention to housekeeping in this regard.

Nothing

Need to clean rooms is to nasty carpet wall chair never again

No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected

The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location.

We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.

The rooms were very clean, and smelled clean. Comfortable sleep number bed with nice size TV. Very comfortable stay.

The guy at the front desk gave me a lot of attitude when I was checking in. He treated me and my girlfriend very poorly.

How much they knew about the "law". More than the police, apparently

Everything

The room was clean and well appointed. The front desk staff was very friendly and helpful with all request and questions.

WE NEEDED A ROOM NEAR WHEATON. WE FOUND THIS MOTEL ON THE INTERNET. WE WERE HAPPY WITH EVERYTHING.

We ended up staying at the Clarion Inn after our bathroom Reno took a wrong turn. Thomas at the front desk went above and beyond to make sure we were comfortable, knowing how tough it is to stay in a hotel on a whim with a toddler. It ended up being a great experience, and our son loved swimming every day. Thank you Thomas for making our stay great!

The room was great. The bed was extremely comfortable and overall very clean. The location was great as well. It is located near several delicious restaurants and an awesome shopping mall! I would recommend this hotel to any and every one!

Found a deal on kayak. Straight drive to downtown. Also a straight drive down south to midway. Good value for being outside the city center.

Breakfast bit being included in my rate.

A wonderful hotel. Very comfortable room. A simple but good breakfast. The staff was very friendly.

Breakfast, good Internet connection, printer & PC with Internet available in the lobby, room price. Bus stop with a limited transport nearby.

Poor wireless in my corner room (the wired connection was good). Car or taxi is recommended (at least 1h30 to Chicago by public transport, no sidewalks around).

The hotel was very clean and very nicely furnished. The staff was very friendly and helpful. The bed was comfortable and there were plenty of pillows.

There were only 3 elevators for the whole hotel, one was out of order, and there were 3 family reunions, 2 onsite weddings, and 1 offsite wedding with the friends and family staying there. When we returned from the rehearsal dinner Friday night there was a LINE to use the elevator to get to our rooms. My husband and I found a way to take the stairs. Which wasn't easy as the only carpeted stairs went from the lobby to the second floor. We had to take the concrete fire stairs to get to the third floor that our room was on. We ran into a similar problem trying to take the elevator down to check out on Sunday around 11 am, an hour before the official check out time. After waiting 10 minutes and having several full elevators stop on our floor, we opted to take an elevator up in order to go back down. There is no vent fan in the bathroom so the mirror fogs while you shower and then you have to wait until it dissipates into your room to style your hair or put on make-up. The doors that enable the rooms to adjoin are NOT sound proof. I could hear neighboring televisions, conversations, and…um…"other" activities… Overall I would not stay at this hotel again. There are several other hotels within a mile of this one that I'd rather give my money to.

The hotel bar is great for drinks but I would not recommend ordering food. It was cold, tasteless and the wait time was excessive. The remainder of the stay was excellent.

Nothing

Terrible staff, dirty rooms, needs updated

Understaffed, Large Facility but only front door available so if you have to park at back of building you have to walk all the way around the building. Our room was almost at the back of the bldg so we had "a long" way to walk. At night this was not good...Room was dirty (#223) Had a kitchen. Mold on Refrig door, walls and cupboards dripping with dirt. Under oven hood has never been cleaned. Bathroom vent had dirt so caked on it was hanging off the vent. People smoking in front of building with no cigarette recepticle available. Kitchen sink faucet was almost completely unhinged and moved around when you turned on or off water. Would have been nice if the add said you needed to bring your own: Soap (Hand or shower) Shampoo (one tiny little tube provided - enough for one washing). blow dryer - thank goodness I brought mine because I don't normally do. The tiny (flat 1/8th inch by 2 inches in diameter) round yellow soap that was in the bathroom was a "used" one. Not wrapped and had that watered down look after many uses. Bottom Bed sheet did not fit so came off the mattress during sleep and you ended up sleeping on the mattress without a sheet. Dust on top of bed headboard, pictures, mirrors. Had to ask for anything for the kitchen, which was o.k. but not even the essentials were in the room like drinking glasses or a coffee pot. Then when we called to obtain a couple of spoons and dish cloth we were told that we had to go get it as they did not have the staff to bring it to us - in the back ninety! When the night clerk said that to just give them a call and they would bring what was needed. Overhead lights are flourescent and awful.

Door to room sticks so bad that you have to put your weight into it to get it open. Elevator doors catch and make grinding sound and you can literally see the dent/scratches on the door where it catches. Good black out curtains and air conditioner. Good sized desk but lighting is terrible. Employees are embarrased to be working there. I am convinced that any Motel/Hotel that prescribes to try to get business in the door by offering good prices, end up giving those customers the worst rooms as this is not the first time this has happened to us.

Big rooms, adult swim, and location.

Nothing

I didn't like there was only one washer and dryer for such a large hotel and that you had to go thru the gym to the pool I was disappointed that there were guest in street clothes in pool and not enough pool towels

I liked the entire stay very much. The staff was friendly (even remembering the last time we visited). The staff made extra efforts to accommodate our schedule to make our room up at a time convent to us. ALL staff, from front desk to restaurant staff to housekeeping were cognizant of us enjoying our stay and were very responsive to our schedule as to not to in any way inconvenience us.

It was a roof over our heads witth clean towels. The price we got was affordable too. The staff was nice too.

The motel was dark and dismal. For being in a decent neighborhood, it seemed pretty shady. I guess I just assumed since it was in a decent neighborhood, it would be more than what it was, which is not a hilton or marriott. I would not recommend it for families. I would not stay there again.

The price

The wifi was not good at this location very skow