Pros: My car broke down during the Holiday season and rentals were hard to find. Kayak and Enterprise came through. Good service on both ends of the transaction. Thanks
Jan 3 2017
NO CARS WHEN I GOT THERE!
Cons: No vehicles were left when I got there. Because of transportation problems to the rental location I was three hours late. Didn't realize I had to call there were no cars there when I arrived! NORMALLY I HAVE NOTHING BUT GREAT THINGS TO SAY ABOUT ENTERPRISE AFTER 20+ YEARS OF RENTING FROM THEM THEY ARE AWESOME BUT THIS TIME THEY DROPPED THE BALL WITH A LITTLE HELP FROM ME NOT CALLING. Oh well 99% after 20 years. This time ENTERPRISE gets a pass.................
Jan 1 2017
Closed at time of reservation
Cons: Business was closed at the time of my confirmed reservation, so I was unable to rent my reserved car.
Sep 30 2016
Cons: The radio was fuzzy, which sucked because I rented the car for a short road trip and was unable to listen to music. The inside of the car was dirty. Worst of all, the outlet for my car-phone charger was broken. I was worried that my phone would die while i had my GPS running. If I had known the charger port was not working, I would not have rented this car.
Pros: Ease of booking through Kayak. nothing else.
Cons: When I picked up the car, it was in a seedy location on a lot that was shared with uhaul. my rental was the only budget rental on the lot. The attendant looked like she just woke up in the back, and didn't do a walkthrough to check for damage (and there was a lot!), the car was filthy inside and out and high mileage. There was tobacco and trash inside the car, It smelled horrible inside, and the rental agreement from the previous renter was on the passenger seat. The rental was in chicago area but for some reason the license plate said Florida. It felt like the car was someone's personal car that they just decided to rent out. Also, the price of the rental i found out later was much more than other comparable car rental places in the area. upon returning the car, it was like a cattle call, they didn't say one word just gave me a receipt and walked away. I didn't get a chance to explain how bad the experience was. But I doubt they care.
Oct 31 2016
Pros: They did not have the car I request
Cons: I hated it they did not have the car I requested or something similar.