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for a $300 per night hotel, the service was horrible and the room was falling apart!!! the phone didn't work so the door handle, etc...
Nothing. Felt staff wasnt trained well. We had a reservation but when I went to check in they told me they did not have a room for me for maintenance reasons. They said they tried to call and email me but they somehow couldnt find my number or email. They then tried to put me in a cheaper hotel which I refused. After that they offered me nothing. I will never return there again. Nothing. Felt staff wasnt trained well. We had a reservation but when I went to check in they told me they did not have a room for me for maintenance reasons. They said they tried to call and email me but they somehow couldnt find my number or email. They then tried to put me in a cheaper hotel which I refused. After that they offered me nothing. I will never return there again.
The location, period. The room was very small, towel bars were broken, bar area was broken and missing, there are no dressers, and you cannot hang anything long (like a dress) in the closet. The bathroom door was a sliding glass panel that offered little privacy. There were no wash cloths and when we asked for them, we were given one. When we asked for a second, we got a strange look. The pool was closed the whole 4 days we were there. Breakfast closed early on Sunday without any prior notice. The final kicker was during checkout and we were told that we owed them a resort fee. For what? The wifi (told complimentary on check-in), the pool (closed the whole time), and the beach access (also told complimentary). Needless to say, we did not pay the fee. This hotel is WAY overpriced. Thankfully, we got a great deal from Kayak!
Its upscale beautiful beach front hotel. Location and atmosphere is beautiful. No outside food is allowed. (Ridiculously high priced buffet is available in the hotel, no doubt buffet is one of the best I've ever seen) No Coffee maker in the room Ac wasn't working, we had to sleep with the balcony door open. Ventilation wasn't working in the bathroom.
Loved the style of the hotel. Restaurant waitstaff, etc. very pleasant, neat appearance and attentive. As it was off season, we were not able to enjoy amenities. Breakfast: not many customers to justify why the food took so long (over 20 mins). Home fries was drenched in grease and the bacon wasn't evenly cooked, toast was cold, over easy eggs were over medium and crispy. I can only assume the kitchen had "fill in" help! Room: Could very easily hear couple in next room disagreeing.
The people were friendly and helpful. The breakfast and bar staff were especially attentive. The proximity to the beach was ruined by not having complementary passes to use it. Running out of towels was also off putting. The room had inadequate sitting/ chairs, the pointy wooden corners of the bed scratched me, and the view was poor. I would not recommend anyone stay there. The toilet handle was broken also and pieces of the wall fell of when I closed the bathroom door.
Had to walk to other area to enjoy evening activities.
The physical plant is nice; the bar/breakfast area is nicely appointed. The rooms are sleek and modern, nicely if somewhat cheaply furnished. So many problems! 1. They put us in a room directly below a 24-hour gym. My wife was up all night listening to some guy running on the treadmill in the wee hours. I woke up at 6 am to the sounds of free weights being dropped on the floor. We didn't know any of this until I went up there in the morning because the staff never told us the room was under the gym (we speculated that someone was getting murdered in the room above us). When we complained, the manager asked us what time my wife was hearing the treadmill - so, he told us, that he could check the tapes! Check the tapes! Why don't you jus come right out and accuse us of lying, jack? Amateur/idiot. To their credit, they did not charge us for the room after we complained, but, as my wife said to the manager, she would have gotten more sleep on a bench at JFK. 2. Flat sheets on the bed instead of fitted sheets, and no proper mattress pad. This means that Jimmy and Jenny before us probably had their bare asses right on the mattress. Unhygienic. 3. 100-thread count sheets, if that. Rough. My wife's elbows and butt was sore from sleeping on the sheets. We brought a quality sheet to spread on top of the bottom sheet. 4. $35 resort fee in the winter gets you basically nothing. Suspend the resort fee in the winter, guys. It's a beach town.
The location on the beach/boardwalk is nice. The staff were pleasant. The room was not very clean. The facilities looked nice superficially but are poorly finished. Bar and restaurant overpriced.
The location. That we were given a room with 2 full beds instead of a king. The TV didn't work. We didn't get help with our bags. The staff at the front desk acted indifferent to our needs. The walls are so thin we could hear everything around us.
Very friendly staff. Nice bar and restaurant. Close to beach. Close to everything. Parking easy.
Close to the beach. False advertisement, poor maintenance, too expensive for this kind of hotel. No garage or parking spot to park the car.
Bedsheets were clean Bathroom in relatively poor condition General condition of the hotel Receptionist at the desk knows NOTHING about the area The area Very small and minimalist room Scary elevator Room window faces a wall Bed too hard Heating goes on and off without control, making the room too hot/too cold depending on the time of the night
Neat LIRR to NYC
Location Train noise
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
The staff was great. Noise from outside
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
I liked the size of the room and that the location was very accessible.
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
The hotel was clean, albeit modest. The staff was courteous. Food was simple, but adequate. My reservation was in order. The location was convenient, with no trouble getting taxi service to the trains. My stay was short, but worry-free -- just like I like it. I'd recommend this hotel to a friend.
The hotel was nice and clean, and the staff was very helpful. I would stay there again on my next trip.
overall hotel was good, clean and comfortable. had a lot of road noise due to the location of the hotel. breakfast was included but was not very good.
Tough to find reasonable accommodations in this area of Long Island but this hotel is just fine. Clean, comfortable room, nice staff, convenient location. I'd stay there again.
i have stayed here on several visits to ny out of the way hotel but yet close to all that i need simple-clean-comfortable-value for the area
The hotel appears to be fairly new. I am glad that I did call the hotel itself to confirm our reservation since we could have had an issue with the number of beds (single/double). Apparently you should call if it matters and it did for us with two children traveling. The hotel parking lot will fill up and you will have no place to park if they are booked (only 1 night for us). The front desk staff seemed to be very nice and helpful with directions and tips for out of towners, however the young man over the breakfast buffet seemed to not be really happy with his duties. (Breakfast was good, however they did run out of milk one day/not a huge deal). We did have one issue with the hot water running out-called and was told the boiler had gone out the night before and the water was a little discolored for a little while. I guess this can happen anywhere? The train station is about a 10 min walk (Lynbrook). Not many eating places around but a few. The Long Island Train Station (Lynbrook) is about a 40 min ride to Penn Station and I thought a little pricey. Would maybe choose another location if we were to go to NYC again. Overall the hotel was nice and clean. The room did have a small microwave and fridge. The hotel did have washers/dryers to use for a fee if you would like which is nice for a family traveling.
We found this hotel to be top notch for the price. Check in went smoothly, the room was spotless and the king size bed was heavenly! Hot breakfast buffet. I would stay clear of the eggs, not the real thing. However, the cinnamon buns made up for the eggs...yummy! Would definitely recommend this hotel, we'll be back I'm sure.
THE HIE IN LYNBROOK IS A VERY COMFORTABLE AND CLEAN HOTEL. THE STAFF IS VERY FRIENDLY AND HELPFUL TOO!
Very pleseant stay at this hotel. Nice and clean. Would stay there again when in NY.
Nice rooms, clean! Enterence hard to find , hidden in the back of the hotel
Comfortable beds, no bugs, clean room, nice bathroom, nice area, reasonable price Door sticks, swing lock was broken off, parking sucks, breakfast was mediocre, fridge broken. Booked a non smoking room, was put in a smoking room.
Cleanliness, friendly staff
I was pleasantly surprised at how clean this hotel was. When hotels quickly turn rooms for the next guests arrival,some house keeping issue get overlooked. This however was not the case at 5 Town. Very clean rooms and the entire hotel staff was wonderful. Each hotel employee was attentive and kind. I would return to this hotel and I would recommend it to family and friends. Please acknowledge the entire staff at 5 Town and thank them for making my first stay a nice experience. My only complaint was the AC unit. It was difficult to adjust to my sleeping comfort
It is close to JFK airport. Staff is very friendly and they provided all what they could. For amount of money that you pay, you get pretty enough. I would definitely go back there, if I am around that area. It is little bit dark around hotel. Facility looks old, inside and outside. It is noisy but again, it is very cheap price. Taxi consider this area outside of the city and it is more expensive than usually.
Close to the airport. Hotel attracts suspicious guests.
There was nothing to like about this hotel. The first room reeked of body odor, the bed was concave from years of use, the mattress was lined with plastic (we all know why), there was no shampoo, the walls were made of cinder blocks, the highway was extremely noisy, and there was a mirror above the bed. The Plantation was packed when I arrived at 10:30 in the evening. When I awoke and left at 5:45 after a terrible sleep on another plastic covered mattress the parking lot was nearly empty. I can think of a pretty clear reason why this would be happening, and it's not a pretty thought. The shower barely got above lukewarm, the outlet did not charge my phone overnight, and the front desk is hidden behind a wall of plexiglass. There is no reason to stay here. Ever.