Rent a Subaru in Lubbock
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Companies that offer Subaru car rentals in Lubbock
Avis
6.6
Okay
61 reviewsBest rated
Cleanliness
6.8
Comfort
6.6
Pick-up/Drop-off
6.6
Value for money
6.2
2 locations in Lubbock
Filters
Reviews
10.0 Wonderful
Feb 2024
10.0 Wonderful
Dec 2023
2.0 Poor
May 2021
Cons:
It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.4.0 Mediocre
Mar 2021
Pros:
The easy drop off if I had to pick some thing but I barely cared for that.Cons:
I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.2.0 Poor
Mar 2021
Cons:
There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.4.4 Mediocre
Jul 2020
Pros:
Clean car.Cons:
Customer service was terrible.Alamo
9.4
Wonderful
22 reviewsCleanliness
9.6
Comfort
9.6
Pick-up/Drop-off
9.6
Value for money
9.0
One location in Lubbock
Filters
Reviews
6.8 Okay
Jul 2017
Cons:
Drop off confusing. No one to ck you in or tell you what to do.9.6 Wonderful
Jul 2017
Pros:
Nice new carCons:
No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.6.0 Okay
May 2017
Pros:
Small airportCons:
Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.4.0 Mediocre
May 2017
Cons:
There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.10.0 Wonderful
Jan 2017
Pros:
The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!10.0 Wonderful
Dec 2016
Pros:
Turning in the car was just as quick and easy. Great customer service!National
8.4
Very good
8 reviewsCleanliness
8.3
Comfort
8.6
Pick-up/Drop-off
8.0
Value for money
8.3
One location in Lubbock
Hertz
6.8
Okay
17 reviewsCleanliness
7.3
Comfort
7.2
Pick-up/Drop-off
7.1
Value for money
7.1
One location in Lubbock
Filters
Reviews
2.0 Poor
Apr 2024
2.0 Poor
Nov 2023
2.0 Poor
Oct 2022
4.0 Mediocre
Oct 2022
2.0 Poor
Nov 2021
2.0 Poor
Apr 2021
Pros:
Nothing.Cons:
When I arrived at the rental agency I was told my reservation was a computer glitch. They said my reservation was real, but it was created in error. So, needless to say, I was without any transportation for my trip. I will not be making any reservations of this style in the future.108 travelers who rented a car in Lubbock gave the car agency they used an average rating of 7.0
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