Rent a Lexus in Lubbock

I was told that I was going to get a certain type of car. When I showed up they offered me a smaller car. I needed a car with a trunk that’s why I picked the size car than I needed. She said that there was nothing that she could do but if I want to pay $20 extra a day I could upgrade to a Tahoe. I had something for a free upgrade and she refused to do it because she said that there was no stock but yet she was offering me an upgrade. I had to upgrade because the car they gave me could not fit anything since it was not the correct size and turns out the moment I got it, there was a death bottle under the seat and all kinds of other trash in the car. Even though the car was dirty which should be clean especially with Covid they couldn’t give me a different car so I had to deal with a nasty car that smelled like smoke. Overall I don’t think I would ever want to use Avis again. The lady was so rude from the moment I walked in. It definitely made you feel like they did not care for you as a consumer. This is the worst rental place ever, don’t waste your time in try another company that actually cares about your business.

2.0 Poor

Mar 2021

Cons:

There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.

4.4 Mediocre

Jul 2020

Pros:

Clean car.

Cons:

Customer service was terrible.

Hertz

6.8

Okay

17 reviews

Cleanliness

7.3

Comfort

7.2

Pick-up/Drop-off

7.1

Value for money

7.1

One location in Lubbock

Show locations

Locations in Lubbock

3444 W Loop 289

+1 806 243 4212

Monday	08:00 - 23:00
Tuesday	08:00 - 23:00
Wednesday	08:00 - 23:00
Thursday	08:00 - 23:00
Friday	08:00 - 23:00

View deals

Filters

Reviews

2.0 Poor

Apr 2024

The reservation wasn’t in the Hertz system . Bad service

2.0 Poor

Nov 2023

Got to the airport in Lubbock Tx and Hertz did not have a car for my Reservation, so luckily Enterprise at the airport had a rental and I rented one from them at the cost was about $20.00 more at Enterprise. I was just I was able to get a car at a very short notice from Enterprise. Will I every rent a car from Hertz again? At this time and in my mind NO. Hertz really put me in a bind not only that but late for a meeting 16 miles from the airport.

2.0 Poor

Oct 2022

There is NO HERTZ RENTAL AT THE LUBBOCK AIRPORT! Please do not list Hertz as an option. I had to cancel my Hertz reservation and rent from National. There are several other car rentals at the Lubbock Airport, but NOT HERTZ.

4.0 Mediocre

Oct 2022

When I came to dropoff the car, the lights were on, the door said "OPEN, PLEASE COME IN". Yet the door was locked. I waited for 30 minutes for someone to come by, and nothing. I tried calling a phone number, but just got the robot voice menu. I eventually gave up and used the dropbox, but I had no idea if that was allowed (because I was after hours). Very unprofessional.

2.0 Poor

Nov 2021

Hertz moved out of Lubbock Airport, which means rwo expensive taxi rides on top of yhe rental fees.

2.0 Poor

Apr 2021

Pros:

Nothing.

Cons:

When I arrived at the rental agency I was told my reservation was a computer glitch. They said my reservation was real, but it was created in error. So, needless to say, I was without any transportation for my trip. I will not be making any reservations of this style in the future.

78 travelers who rented a car in Lubbock gave the car agency they used an average rating of 6.7

Rent a Lexus in Lubbock

Compare hundreds of deals and find the best Lexus car rental in Lubbock

Best Lexus car rental deals in Lubbock

Companies that offer Lexus car rentals in Lubbock

Airports serving Lubbock

Popular rental types in Lubbock

Popular car brands to rent in Lubbock