Reviews for National in Mexico City
- All reviews 100%
Jan 8 2017
Bait and switch
Cons: We reserved an economy car, but they didn't have one when we arrived. They offered us a bigger car -- at the higher price.
Jan 6 2017
Our confirmation was not accepted
Pros: I liked how easy it was to book.
Cons: Even though we had a confirmation number for our reservation that National Car rental branch we reserved it at didn't have it in their system and wouldn't honor our reservation. They first told us that had no cars for us. This was after we checkout of our hotel and had a taxi drop us off at the rental site expecting to get in our car. Later they told us they could get us a VW Passat but it was going to be 4x the price we booked so we said no thank you. It was very frustrating. When you receive a confirmation for a reservation you expect them to honor it. I will not be using this service again.
Dec 27 2016
Pros: We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.
Dec 22 2016
They Don't Give A $&@!
Cons: I arrived an hour later than my scheduled booking. They told me they had already rented my car to someone else. Doesn't matter if you are a Club member, they will treat you like garbage and do it with satisfaction. A la verga National DF!!