Reviews for Hertz in Mexico City
- All reviews 100%
Jan 21 2017
Pros: Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.
Jan 11 2017
overcharged us, Terrible service, junky tiny car
Pros: The return went pretty well and shuttle left on time.
Cons: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.
Jan 7 2017
Would not honor rental cost - poor service
Cons: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).
Sep 6 2016
No reservation found in their system
Pros: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.
Cons: They were not able to find my reservation. So I used another company with better rates.