Reviews for Dollar in Mexico City
- All reviews 100%
Jul 25 2017
The worst experience ever
Cons: I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.
Apr 15 2017
Cancelled a lot different price when try to pick up the car
Pros: The online way to get a car
Cons: They try to charge $5000 for drop off in a different city not mentioned online
Jan 9 2017
arrived with no car waiting for us
Pros: nothing.. we got there and were told nope zero cars available
Cons: yep you guessed it you gave our car to someone else so when we arrived there were no available cars, even tho we reserved a vihicle well in advance. thanks for that
Dec 31 2016
Held hostage by Car Rental agency
Pros: Holiday travel: After waiting 3 hours for my car I finally got to the Dollar Rental agency and was told I had to buy their additional insurance package that multiplied my rental cost by 3. I told the agent I would only prefer the minimal liability that was included in the original offer because I had my own additional coverage from home. He said that was not an option and I had to buy his package. With precious vacation time running out and limited availability from other rental companies I was in no position to consider any other car. So I paid the ransom and drove away completely frustrated.