Reviews for Thrifty in Mexico City
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Mar 17 2017
I reserved a medium car like a Jetta. When I got t
Pros: Great service for the people in the office in Mexico, they were awesome and did their best
Cons: I had to go back next day to switch it for a jetta, which they said it was more expensive, so I had to pay more. I got a car with 70,000 kms that used to vibrate when I drive more than 110 km/hr. It was an old car. And the fact that I ended up paying MORE for my reservation is never nice.
Feb 27 2017
Cons: In the web never said anything about additional insurance, car they gave had no brakes, gave us another one it was worse they never checked the car, i had to point out lots of dents and scratches ciggarette burns loose bumper, but in the return they even had a flash light to check the smallest scratches. Found one little scratch want to charge me for it.
Jan 12 2017
Visa not accepted everywhere
Pros: They wouldn't accept my visa credit card because they claim that the numbers weren't embossed. Mind you I went down the road to another rental company and they took my card put a piece of paper over it and with the bottom of a pen were able to get the credit card numbers to appear. Now I know we all learned how to do that in kindergarten, they must've skipped that year at Thrifty. Guess I'll never rent from them again.
Jan 11 2017
How can you make a reservation for a car and then
Cons: We went to Mexico City, when we arrived at 9:30 pm we were told that our reservation for a car was not valid because they had ran out of cars. The agent was not helpful and just shrugged her shoulders and said she couldn't do anything about it. When we asked for referrals to other agencies, she said she didn't know of anyone else. How can we trust Thrifty again to make a reservation and know feel secure that this won't happen again? We ended up having to go to a different company which turned out to be a scam and we ended up renting a car for almost double the price Thrifty quoted and it was off of the airport premises through a small agency. This took us many hours and we didn't get to our hotel until well after midnight. At this point, we have decided to never utilize Thrifty again for car rental purposes. We just do not have any trust left and do not want to be stuck in a difficult position again. Thank you, Anita Deshommes 3037047003. firstname.lastname@example.org