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Good location, next to subway station and direct 5min. link to centre. Staff is ok, breakfast is minimal but fine. Hotel quality overall is good. Don't buy food in nearby Indian restaurant after partying. Is to spicy food.
Good connection to Manhattan and cheap. Elevators came or not. Loud people on the floor.
Very clean, friendly staff and good price
Generally it was a comfortable at the hotel. It was very easy to reach to downtown, by kust walking a few minutes to metro station and withing a couple of stop we were at downtown. Bed was comfortable, room was clean. Breakfast was not so good but satisfactory. We left our luggages to hotel's storage for a couple of hours in the day we checked out since we can't use the room for that purpose but we had to pay 1 $ per luggage which is unusual in many hotels.
Great location and friendly staff The room was very small, request where not granted even after being promised and breakfast was too early.
dinning room should be bigger
Hotel was very nice in general. Staff very friendly, hotel room clean. Atmosphere was relaxing, it felt good going back after a busy full on day in the city. Breakfast was not so good. Limited options and service could have been better., i.e.making sure area tidy at all times.
The hotel is close to metro,only 2 mins walk and another 5min to Manhattan. 95% people lives around the Hotel are black, feel somehow unsafe.
Very close from Manhattan. If your room in upper level you can see downtown
Parking too expensive
close to metro station. Nice breakfeast. Nice staff on restaurant and room maid. don't take private taxi from hotel. US$40 flat to go JFK. Front desk said yellow cab will cost more than 50!!! Not good information, despite driver was friendly.
I found the rooms clean with comfortable beds, and furniture attractive and in good condition. I found the rooms were quiet. I was concerned noise would be an issue since I was adjacent to the exit door and across from the breakfast room. I did hear the door close and open but the sound was fairly unintrusive. Some confusion re: the room cost. This might have been a KAYAK issue, but it was fairly easily remedied, and the person at the desk was apologetic and professional. Parking could have been difficult (I was VERY lucky to get a spot right outside the front door), but that is to be expected in NYC. If I hadn't gotten the spot, I would have been charged an extra $25 (per day? per stay?), a fee I was unprepared for.
There isn't anything that I didn't like. The shuttle service back and forth to the airport was quick and comfortable. The room was extremely neat and clean, and the bed was very comfortable. The food was great, all of the staff, and especially Jasmine who helped me put together a special event, went above and beyond attending to all my needs and the needs of the guests that met me for dinner. The Sunday brunch was a wonderful change, and everyone there was very attentive. There aren't enough stars in the rating for this! Absolutely nothing.
I liked that checkin was quick and painless and the room was spacious and clean. The room was pitch black and turning on the hall switch was dim. Had to use my phone to find the lamp switch.
Clean, comfy, good price. Indoor pool was closed.
Very nice, newly renovated hotel. Everything feels very modern and their staff is very friendly and accommodating. Would definitely stay here again. The location of the hotel is both a positive and a negative. Very handy to the airport with a shuttle but inconvenient if you want to try to head towards midtown. The hotel does their best, however, to accommodate you in this respect.
Nothing I cancelled my hotel more than 48 hours in advance. After I cancelled it, I saw that they had a no cancellation policy. Since they would not refund my money, I asked them to reinstate my room. They refused to reinstate it and so I had to book accommodations at a different hotel. So basically they took my money and refused to give me a room.
It's a clean and quiet hotel. Definitely worth returning to. I wish it was near a subway or they had a shuttle that took you to a subway. Would have saved me some money with uber fees.
Proximity to LaGuardia airport with free shuttle. Neat and clean. Convenient buffet breakfast at reasonable price.
Shuttle service and breakfast. Other than that the rooms and facilities were pretty ordinary. There was no bottled water available in the room nor was it available in any of the vending machines parked at each floor. The hotel shop what presumably carried closed two hours before published time outside the shop. Finally I had to purchase expensive water from the hotel bar.
Loved the free shuttle, all of the staff was extremely nice, rooms were clean and updated, love that we were able to have an early morning check in. N/a
courtesy of staff proximity to airport shuttle
Clean and spacious Had a big issue getting the shuttle from the airport. They left us there for 1.5 hours eventually took a 4 minute Uber. Management was totally unresponsive to the problem.
Mattresses need to be replaced. Very noisy after midnite. Security was called. I don't know if they ever came as noise stayed loud for a long time. Also noisy early in the morning.
Location, room size, decor, bar (also expensive) Pretty much everything else. Unpractical design of room and bathroom (no single hook in bathroom), poorly designed heating system, mediocre cleaning ( no vacuum cleaner in 21 century, really?), inexperienced stuff, uncomfortable bars, tinny small pillows, no coffee machine or refregirator, tiny TV ...
Clean rooms, great staff, convenient location to trains and to local attractions like the museum of the moving image, great service.
Very cool hotel. Fantastic that it was so close to the subway and a very quick ride to Times Square. We loved the fact that it was a 10 minute walk to Astoria, which was an awesome area. A huge assortment of restaurants and markets that are more reasonably priced than most in Manhattan. Definitely a more relaxed area if you have had enough go the chaos in the city! I didn't find the hotel to be cold at all. It was a bit loud at times, but I expected that based on the fact that it's an old factory. We would definitely stay here again. I personally like an in room coffe pot but that's just me. They did have a coffee shop in the lobby though.
Shower was not clean enough.
Value is great if you're able to get a deal on Kayak. Wouldn't pay $200 a night. Location convenient access to subway rooms spacious staff friendly and helpful. Beds firm. Bedding clean and fresh. Wifi good. Lots of places to work around the lobby overall for the Kayak discounted price - it's great Should have more staff not a fan of the Turkish/Latin breakfast buffet. Nice to be different but sometimes you just want some eggs and a piece of bacon. Coffeed on Northern Blvd has great breakfast sandwiches. Shower curtain too high floods the shower room floor (they are apparently fixing that) room could use a comfortable chair band a lamp as the LED reading lights were both broken.
Clean. Nice front desk staff. Comfy beds
The place was great with a funky decor. Clean with comfy beds. Bar and restaurant in hotel a bonus! Easy enough on weekends to find off street parking. Not sure if it was as easy during week Construction on our side of building starting at 6am!! Cannot sleep with that noise!
The staff was friendly and courteous, good live music at Mundo a restaurant they have downstairs. They have a communal kitchen on he 4th floor (convenient for some not for all) and a decent gym on the 2nd floor. They have good eco friendly toiletries The room was small and the air conditioner didn't work. It turned on but I didn't feel an change. The elevator is a little creaky and there's no mini fridge in the room.
Got a good long term discount on the room. Nice coffee downstairs. Restaurant closed for renovations much of the time I was there, which was disappointing. Room bright and clean and comfortable. Right on top of the subway, though lots of repairs and delays when I was in town. Housekeeping could have been a little more meticulous. Sometimes things weren't replaced.
A revelation being so close to Manhattan. Short on staff
The hotel and staff were very nice. The hotel scenery was awesome and it always smelled good. Our room was clean. It was really close to the subway station and a short ride to the city. Its also close to a cool town called Astoria with bars and little restaurants and its also super close to La Guardia airport. The area around it is not the nicest and I wouldn't walk by myself but it wasn't too bad. There's an awesome lil coffee shop next door called All American II Coffee Shop & Deli that serve up a mean grilled cheese with bacon and $1 hot coffees. But for the hotels.com price of $122/night it was really worth it. Everything was good except for our bed. It was the squeakiest, loudest bed I have ever slept on. And yes, the walls are very thin so when my neighbors phone rang it sounded like my phone rang next to my bed. Not a great place to stay if you are newlyweds, light sleepers, or enjoy privacy.
The room was nice. It had a full kitchen. The bed was very comfortable. Our room was located on the 10th floor, which was great because that was the same floor as the breakfast buffet. For New Rochelle, this was a great location because within the same parking structure you had a supermarket, movie theaters, arcade, Applebee's, Buffalo Wild Wings, a decent Ramen house and good Jamaican restaurant. The room was quiet too. We were there for a week. The very next day after checking in, a pair of new Gap athletic shorts were stolen from or room by housekeeping. I say this boldy because of the following: 1- They were the only pair I brought on the trip, intended to only sleep in them at night. 2- Before we left that day, I left them hung over the arm of the couch along with some flipflops on the floor beside them. When we returned to the room that evening, flipflops were still there, shorts were gone. 3- Before calling the front desk, we flipped the room upside down looking for them. went through every drawer in the room, looked under all the furniture, bed, couch pillows, etc. When I called the front desk that evening, I said I was giving them them the benefit of the doubt and hoping that housekeeping may have swept them up with towels and bedding. She said she would check with the housekeeping manager and get back to me. She called about 10 minutes later saying that no one was available to assist me until the next morning, to call at 9am. I called 9am sharp, spoke with someone again at the desk who said she would look into what happened and get back to me. I told her that it the shorts weren't even expensive, its' just that it made no sense to take them like that. She agreed and said that's totally not acceptable and that she would talk to whoever she needs to so that this issue will be resolved for us. I never heard back from anyone. My wife and I decided that because we would be doing some shopping that week and bring some new things to the room and combining that with not trusting anyone else at that point, we opted to not have anyone in our room until we checked out the next week. I also figured that if we tipped at least $10 per day for housekeeping to come in and we would be there 7 days, the loss to that person would be worth more than the shorts that person stole, so in the end, they're the ones that lost... In the end though, we're the ones that really lost- because we paid full cost of a stay at the Marriott, got less than what they would've provided for services and someone got to keep themselves a nice new pair of Gap athletic shorts. New Rochelle Marriott, save yourselves the trouble of apologizing for the incident, don't offer me any discounts on my next stay, because I'd be an idiot to come back again and risk losing anything else. Just explain the logic to your housekeeping at your next meeting that it would be insanely stupid to steal ANYTHING from your guests because they pack a minimal amount of things, making things very easy to track when missing. The only reason why your staff wouldn't give a crap when you tell them this is because they know you do nothing in terms of holding anyone accountable and do nothing to compensate the guest while they are staying there or least at checkout, which would make stealing acceptable to your staff.
Convenient location, close to the subway, room well equipped and very clean, staff was very helpful breakfast room is very small and crowded
Very good location, easy trip mith subway to manhattan, superb view to Manhattan skylines, enough cheap, clean, polite personnel
Great location. Extremely dirty, service was awful, the room smelled.
The room was filthy. Linen was dirty. Couch was broken. Yes there was running water but not much more.
Price and the fact that had a room open Staff very unwelcoming. Sheets had stains on them and not mention the huge stains on the carpet. Shower conditioner was used by last guest. Upon check in was told extending would be no problem the next day, just to call down and be told no then forced to check out with housekeeping banging on my door every couple mins asking me to leave. Overall, if you seen the movie, room 1408, I was there.
Good location close to subway station and shord distance to Manhatten, good wi-fi, friendly staff small room for breakfest
Quiet ambient, good breakfast, convenient location and easy to reach. To me there is no bad point at all.
the air blowing from the a/c smelt like feet. no tv. over priced
The rooms were very clean and overall very nice - either new or recently remodeled. There is not a place to 'check' your luggage other than the lobby if you get in early or are leaving later than checkout time.
The hotel was very clean and ideally located near a subway station. From the station it took us 12 minutes to take the direct connection to Times Square. The hotel was very nice, but the neighbourhood was not so great. We never felt unsafe though. But we knew this in advance and the connection to Manhattan was very good and the hotel was affordable because it was not located in Manhattan.
Clean and rish breakfast. The location is not what we had expected.
No parking. When I asked the desk for a 15 minute late checkout he said "do you know you're like the tenth person to ask me for that today?" My reply was "so is that a no?" In the end I checked out at normal time and housekeeping wasn't even on my foor.
friendly, chill staff. nice amenities. great view from our room across the river and on the roof it's concrete, so doors closing are loud, but not bad.
The Manhattan balcony view was amazing Room service was a little slow with things, but I'm sure it was extremely busy because of the high volume of people on the weekend
The decor and cleanliness were lovely, and the location was great - quicker walk to subway and trip to Manhattan than I'd expected. Bed and sheets very comfortable, quality towels, and spacious room and bathroom. View was also terrific. The only reasons I'm not giving 5 stars are: not enough towels for a couple (despite asking for more). Breakfast/coffee service ridiculously slow and chaotic. (And really, should you charge a guest for a cup of regular coffee?) Bath products strange-very strong masculine scent to most; strong enough that I didn't feel I could use them. Shower charmingly minimal but not that practical-because it's open at one side, you end up getting water everywhere and it can get chilly for activities like leg shaving.
Noisy inside the hotel and outside at night
I would rate this hotel as satisfactory, nothing special particularly considering how much the room cost - $185 approx. I expected more. THe bathroom was small, the room itself not terribly large, the "oversized desk" was not oversized.
Beds, modern look of rooms, & staff. Bathroom on small size.
I was misled by description in the advertisement the room was like a box small bathroom did not have a sofa bed or kitchen living room as seen in advertisement could not find parking on the 29th because of club Halloween party my family was disappointing
location cleaning staff was very rude. Didn't speak English. Had to ask for room cleaning 3 times
close to friends high prices for its location... expect to see these prices in Manhattan not New Rochelle
The hotel staff were responsive to my needs, they changed me to a quieter room when I asked, and they fixed the internet connection too. I was there for a conference, and the conference room was well lit and not too cold. The lunch was OK, but the service at the restaurant was lacking for lunch. The service was much better for dinner. There was a breast cancer fund raiser going on, (which I support), but there was limited seating in the restaurant for dinner, and the place was very noisy. My room connected through a door to the room next door, and I could hear every word of a quiet conversation my neighbor was having on his cell phone. The hotel staff relocated me to a quiet room when I asked, however.
Very close to JFK, shuttle convenient once you take the air train from JFK to Federal Circle. Need work on room service. The number of people, including employees, clustered by the front door smoking like chimneys and blocking door access because it was raining. A huge turnoff right at the outset. The bathroom shower tile floor was sketchy, broken and uneven, so dirty water collected by the door entry. Room service forgot my entree when they delivered it. For the prices they charge for the food, they should have comp'd it, but instead they called me to apologize. 3 separate times, and AFTER I had fallen asleep.
It was very close to the airport and the staff were very nice. Although the hotel looks like it may have been renovated not long ago, there were many things about the room that looked shabby. Peeling and bubbling paint on the bathroom ceiling, frayed and and ripped carpet and the one and only hook in the bathroom to hang anything on was pulled out of the wall and just barely hanging on. It would have pulled completely out had we put anything on it.
The price was right, and the shower was hot My family and I waited am hour for our room to get ready. We arrived @ 7:30pm. Why on earth would we need to wait an hour at that time? ? Bed was very uncomfortable and TV needed to be adjusted by an engineer to be used. We requested extras pillows, and they did not have any. This property is shady at best. It is in the ghetto,and I cannot believe it is a Crown Plaza! Fresh paint and new carpet cover up a very substandard operation.
Great staff, great location, ever think worked, great shuttle service, great food No toilet paper holder was found in the bath room, But every thing else was great.
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
The rooms excellent I liked everything
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
Walls are paper thin and guests like to scream in the hallways and all common areas
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
Pool was overrun with 15 kids at a birthday party
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
Updated and easy to get to Had to pay for wifi- and had a big bug in the shower
The area is beautiful, the hotel is massive and very clean. I didn't stay long enough. Checked in at 1am, checked out 10am the next morning.
The user interface for getting connected to the WiFi was the worst i have experienced compared to the many other hotels at which I've stayed. I walked my device down to the front desk twice to get help where the gentlemen who attempted to help were unsuccessful. I don't know if the server was experiencing because eventually (an hour later) the connection was made, but i needed the connection quickly. I needed to resort to using the computers in the lobby.
I like that it was tucked away from the highway and from any busy streets. The ambiance was very professional; very nice decor; generous sized rooms and very bright lights in the bathroom. Would have been nice to have free wifi.
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
It was very peaceful and quiet. Nothing
It was the best hotel I ever when so far.
Great staff! Clean, quiet room. Very limited parking
Proximity to airport Breakfast started at 6:30am and the shuttle left at 5:45
The room was small. I booked a king and got a double. We looked in the other rooms and they were bigger not really sure why we did'nt get a king! The room we stayed in had a funny smell like there was water damage in the room but over all it was ok for the money.
The location. It was near the airport My wife and I had a rough...the toilet over flooded. It was crazy
Eggs, hot coffee, fresh fruit at comp continental breakfast; updated bathroom, friendly staff, economical cost Traffic was loud even on third floor, bed was a bit hard
Too far from the underground No
Quick check in/out. Convenient to JFK. My room was 5 feet from Rockaway Blvd. The 1970's single pane glass windows didn't block any noise
I chose this hotel for its proximity to the site that I was working at. It was clean and convenient. The staff was friendly and helpful. I can not think of anything.
I did not like anyting about it not clean at all and really does not worth the money I paid for, As said the room des not worth more than $50 a night I paid $141 with tax. I was very much surprised when I arrive at the hotel, in a bad location, dirty and was really angry about everything. I could have paid the same amount and stayed in a decent hotel elsewhere.
The location is excellent. The best is the airport pick up and drop. The hotel people were very friends and gave us good tips and guided us nicely to go around the city. Though it was our first visit to Newyork, we did not feel lost as the hotel staff helped us in every aspect. A special thanks to them.
The hotel shuttle was very easy to use and made staying here worthwhile. Rooms were comfortable and fit the needs of a family. Beds were a bit small but comfortable. The shower had bad pressure and street noise was a bit loud. The restaurant and room service seemed a bit expensive, but there was plenty of delivery places so getting food was not to hard since there's nothing nearby.
Our cofee machine did not work. WC did not flush properly but not fixed. They have shuttle to JFK Airport but no shuttle to the nearest subway. This ends up costing you $20 to use airtrain at jfk or $15 if you take a taxi one way, just to get to a subway station to go to nyc. Not recommended if you going to commute to nyc daily.
The comfort of the bed The steep price and the lack of free food
Nothing Overall attitude of the staff was over worked and under staffed. I had to pay a taxi so I could get to my flight on time because of the shuttle leaving earlier than designated. I will research all the companies that Radisson is associated with and never put another penny towards any of them.
My Family and I was very please with our stay. looking forward to come back.
Bed was extremely comfortable, the room was good. All in all good value No fridge in room
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
The staff were especially friendly and helpful
right Near the 5 train. less than a miles walk over the bridge to manhattan. Quiet, clean, trendy. Weekends and holidays should have no problem with parking on the streets. Nice healthy options in the breakfast buffet-everything you need to get you through lunch. Hotel is as it appears in the ads. Staff are friendly. inclusive Gym next door is up to date and great ( even though you have to go outside to access it. Don't count on hotel parking 2.5 spots plus a handicap spot(but who needs a car in NYC!)
Everything was great!! Will definitely return!!
The location to get to downtown Manhattan was great. You can take the tunnel or the bridge and get there relatively quickly. When I asked for the car service, the car was on time and the driver very courteous (I used them every day for a week). The Rooftop view of the Manhattan skyline is terrific. I felt the hotel was very secure and safe. Did not like my room. I stayed in 106 which is on first floor right outside the elevator and main hall (room 105 is also located there). They have recently added a second door inside the room to help keep down the outside noise but it did little good between 5am and 9am each morning. The hotel has obviously had complaints about the noise or they would not have added the interior door with a sign as to why the door was there (noise). The elevator doors were constantly opening/closing and the cleaning staff were busy getting their carts to each of the other floors to begin maid services. Not to mention the numerous people coming down to get to breakfast and the chatter. The room itself was dirty and was in desperate need of a paint job. I realize they saved the top renting units for the top buyers but for what I did pay (which was not cheap) I was greatly disappointed. As I stated in the pro's of the hotel, the rooftop view was incredible, but they have little to no seating to enjoy the skyline unless you want to sit in the covered restaurant, which greatly obscures the views. They had closed off the very top seating area on top of the restaurant the second night I was there. When I asked the hostess why, she had no reason to give and eventually allowed me to sneak up there to enjoy the night views and relax but made sure to close off the stairway access behind me so that no one else would go up there.
Spacious rooms compared to Manhattan hotels Some of the clientele were just trashy. There was a couple making out in the lobby right when you walked in at night granted the hotel does have a rooftop lounge that the locals treat as trashy Queens club, but it was a Sunday night, and the lounge was closed so you can't blame it on the alcohol. Room designer seemed to be obsessed with positioning fixtures in the upper right hand corner, which is ok I guess with certain things but not lighting fixtures. And last time I checked an electrical outlet should be by the sink, not above the toilet bowl, unless they consider there guests really hardcore multi-taskers that can shave and blow dry whilst...well you know
The penthose The price
A hotel known for its view put me on the ground floor across from the elevator where I could hear everything. Bathroom had a roach and was filthy. Manager only offered to have someone in and clean. Overpriced for an experience I could have had at a Motel 6.
Good location The hotel was run down requiring millions in renovations. The rooms were unsanitary in every respect. The furniture was terribly stained with cigarette burns all over the couch and chair. The desk was badly damaged. Lamp shades were stained and walls scraped all over with black scuff marks all over the white walls. I had to check out. They wouldn't refund my money but I had no choice.
The best thing about the Ravel is it's proximity to mid town. A free shuttle or 10 minute walk to the nearest subway and you are two stops away from the heart of the city. For half the price of a comparable room in Manhattan you get almost the exact same convenience. Long Island City is still very much an industrial area. The walk to the subway is past many warehouses and the area is kind of trashed. Fortunately all the streets stay pretty lit up but there is litter all over and you have to switch street sides because of construction.
more parking hard to get too, no subway within walking distance
The only positive aspect of the hotel was that the wedding we were attending was at The Foundry. The other positive aspect was the girl that helped with my luggage. She was very courteous and helpful. The hotel was under construction and there were no clear signs indicating where to park or where to enter for the main lobby. I drove around the hotel 4 times until I finally called them to get information. You had to find your own parking on the street since there was no valet when I arrived at 4:30 PM. I actually had to call the hotel to inquire about the check in process and the location and called the front desk for the gentleman to come out and get some of my bags.When we went up to the room, there were flies and my husband actually killed about 10 of them. He called the front desk requesting a fly swatter and received no help. We also came back from the wedding and checked out that evening without staying overnight. The bar in the hotel became a nightclub and was very noisy and crowded. We also smelled marijuana in the stairwell of our floorl. It was a very disappointing stay and we will not be paying for our stay there and have requested a refund. Until they finish the construction, they should offer severely reduced rates. I definitely do not recommend this hotel. Stay in Manhattan over the bridge. Might be more reliable.
The rooms are spacious and beautiful, very clean and up to date. The feel of the hotel overall is very trendy and modern. I would come again any time hands down Because of the intense cold (and not so great insulation) the hall way and restaurant on the first floor were on the chilly side. I know it's petty stuff, but I just thought that being indoors would allow me to walk around without a jacket or sweater, and though I did, I regretted it right away because I was cold.
The staff were great, the area was perfect, and the walk from the train, and to restaurants was not bad at all- there's a free hourly shuttle too but we preferred walking. The price was very reasonable. There was some construction going on, but it wasn't that noticeable and the club and traffic is audible- that may bother light sleepers...
If you are on duty for business in Manhattan and it is the firm who pays for fancy but tiny hotel room for you downtown then after the meeting ends you realize that it's not worth the money if you want to extend your stay for a couple of days more on your own budget, this one is the perfect match! You'll get nice view of the city , easy access to public transportations , shuttle service oh..and the rooms are huge and classy with less pay! The rooms, NYC view from the rooftop restaurant, and the restaurant itself, staff are super nice, no-rip-off private car service to JFK.
Free Shuttle Rides to local areas and substations. Extremely friendly staff. Very Accommodating. There was a little construction going on locally but hotel fully accomidated any and all needs. The club on the roof top during the weekend was a little unexpected went until 3/4 if you are trying to sleep at a decent time this place isn't recommended for the weekend.
The view is about the best thing the hotel offered. View from room was great, roof top view great, roof top open all night for smokers, howevee it was closed cuz of the weather, bed good, pillows good, For 280 a night it beats the prices in Manhattan. Shuttle was always overbooked, even when booked in advance they would need to make 2 trips because not all would fit, cleaning never replaced all towels after following leave dirty towels on floor, cleaning didnt replace tissue box after it was empty, the AC did not work, lucky hurricane joaquin was in the area so it dropped temps to the 50's, we had AC set at 65 it was blowing hot air so we had the windows open, food for the price was horrible, we ate at the restaurant 1 night, dinner for 2 with 2 drinks was 140, better off earing cheaper food by the 21st and lexington subway station in long island or venturing out to manhattan where food may well be pricier but will be better.
The decor of the rooms was quite interesting. The bathroom shower did not really have a door and the door to the bathroom is a massive glass slab that moves backwards and forwards, very modern in design. Water was nice and hot, a/c worked wonderfully and I loved that they had a free shuttle to take you to Manhattan every hour! The complimentary breakfast each morning didn't have a large selection but it was still nice, brunch on the rooftop is a must! Great view of the city skyline as well. On our last night stay, house keeping never came although we requested housekeeping. Small mini fridge, you won't really be able to put anything in it, not only is it filled with mini bar items, it's about two inches deep before you hit the back of it so don't count on storing leftovers!
Obviously prettymuch the only reason to come here are the views of Manhattan, which are pretty spectacular, especially at night. I've heard the roof deck is pretty awesome when it's open. I don't know if it's possible for the staff to have cared less. Moody and weird and check in, didn't let us know about the included breakfast (had to go back down and ask and they never gave us th voucher we apparently needed). Like a bunch of teenage boys running the place. FYI this building basically doesn't have a back...like no real walls, so if that freaks you out... It also makes it incredibly cold and the thermostat in the room is just some kind of placebo effect trick as it does nothing. Everything, especially the bathroom, was a bit dingy. One of the worst values at a hotel for the money I paid.
the view at night was amazing love it. the front desk was very helpful and very attentive I enjoy my stay and we are planning to come back. thank you very much for the accommodation.
Rooftop, transfer to manhattan
rien a dire très bon séjour dans cet hôtel quartier calme, vue magnifique de la chambre, personnel très agréable, un très bon service de navette avec des chauffeurs très gentils service café libre service le matin que des points positif.
Great breakfast buffet for great cost. Exceptional bed and pillows . Outstanding view rooftop (when you can get past the loud obnoxious party at night) No pool, party on rooftop goes on too late (4 am) so others can't enjoy the view.
We chose this hotel for the view, but actually the hotel offers many others advantages, shuttle bus super efficient, bikes, good breakfast, amazing rooftop with bar/club. In the room you can find everything you could Need. We couldn't control the heater, whichapparently didn't work, I was cold the whole night.
The AC wasn't strong enough to cool down the room. The shower drain was flooded so when taking a shower it wound not drain down it would continue to get clogged
Nothing Beginning with the shuttle bus, the lobby and our room. All was in dire need of upgrading. Everything I mentioned smelled was old and needs to be refurbished. by far this was our worst experience with Hampton Inns and we've stayed at them all over the country. Management's attitude also needs an adjustment
The room was very clean, the bed very comfortable and the pillows are the best. We laid in bed and were sleeping within minutes. One of the 3 shuttle drivers, Darren. He was extremely rude, not only to us, but to a foreign student and others as well. He went as far as not opening the shuttle door for a kid until he, the driver, was ready. We sat in the shuttle dumb founded by his actions. We were not able to report this because we were running late. I hope he does not work there for long, he will cost this wonderful hotel many customers. He should NOT be in a customer service position.
Front desk staff was very friendly and hospitable-especially Ranata. Rooms very comfortable. 24 hr. hot drinks available and hot breakfast. Shuttle service.
nearby the airport & JFK Airtrain Charging me $319 USD while the Total cost of my stay as per my online booking was $277 USD
Enjoyed the large rooms with complimentary WiFi. The breakfast was not in keeping with the rest of our experience.
The Hampton Inn JFK was a great place to get some rest when you have to layover for a flight. The shuttle was a quick ride and the drivers where very friendly. Would definitely recommend this Hotel and I will stay here again next time I have a JFK layover!
Hotel served a purpose of being next to JFK airport with complimentary shuttlebus, reception staff were excellent and most helpful. Hotel could benefit from restaurant and the breakfast staff could do with some attitude training!!
Very convenient to the airport and long term airport parking. Limited and expensive parking.
It was a short distance from the airport. The fact that your hotel does not hav a restaurant is not in your favour. We had to wait one hour for the ordered food to arrive.
We used it for our last night in New York and wanted a location close to JFK airport, with a reasonable rate and with complimentary shuttle service. It certainly achieved a tick for all three. Breakfast (hot) was also included. The room was clean and because our daughter was not yet 18 years old, she stayed with us for free. For what we wanted, we have no complaints. However, one downside was that there did not seem to be any takeaway food establishments within walking distance. The hotel got around that problem by having copies of menus from nearby food outlets. I think all advertised free delivery.
A very comfortable and clean hotel close to JFK
Very friendly and helpful. I needed some documents printed and the gentleman was able to print them for me
The breakfast was ok, although everyone seemed to appear for breakfast at the same time and the size of the breakfast area was totally inadequate for the amount of people staying. One of the girls working there also arranged for a $10 transfer for us to JFK which worked out well, much easier than using the subway system to get to the airport The staff - the girls working there were pleasant and helpful but the men working there were so rude and generally acted like you were a nuisance to them. The location was intimidating but it was only a very short walk to the subway station. After the first day or so we got used to the atmosphere around the subway station. The carpets were so dirty and disgusting in the hallways. Would not stay there again or recommend it to anyonel
The hotel was ina good location to get in and out of New York really easily. There was not enough room for breakfast, it got extremely busy as there was a limited amount of tables and chairs.
Clean and convenient. Quiet rooms and parking usually available on site. Breakfast was ok but the coffee was terrible.
it's location (2 subway station to Manhattan). The Quality/Price (incl breakfast) the carpets in the passage looks dirty and/or old
Nice and budget hotel, perfect for exploring the city (close to the subway). It offers also breakfast and internet connection, which is great. We loved it :)) in general I don't have complaints at all..
The comfortable bed , room and location. The smell of the room .
Everything. Very rude customer service only gave me one washcloth for 3 people, just horrible
Room were comfortable and always clean ,stuff at front desk were helpfull try always for the best .... Very close to hotel the subway , next block... Well terrible worst ever traffic during the breakfast ....and variety of breakfast were really really very very poor , just american ....donuts donuts and again just donuts...
We got a clean room on the 10th floor with a great view of the city. There are a few free parking spots right in front of the hotel but during the weekend you can park on the street all day like we did. Alright breakfast and good wifi. Great location, literally a 3-4' walk to (orange) f line train station and from there downtown is a couple stops away but also close to Astoria's great Greek restaurants and cafes. Ι highly recommended it!
Front desk was friendly and informative at check-in. Room was clean Air con was a little fickle. It was a long wait for the elevator as it usually had staff using it. Decent breakfast but split between 2 rooms- only coffee available 24 hours, not even spoons or napkins
We had really comfortable stay and the hotel was really clean specially our room and the ataffs were friendly as well.
Everything except the soap. The soap makes your skin dry like sand paper and makes you smell like meatloaf. I'm dead serious.
That room service ended at 11 and the kitchen closed at 12 downstairs at the bar. I had gotten in from the airport at just past 11 and really didn't want to have to sit down at the bar. So it was quite disappointing to find out that room service had ended.
Beds were great. And the food at the restaurant was excellent! No pool hours during the week day mornings.
I liked that it was close to the airport and its a much bigger hotel than the other options near by. There was also a good restaurant and cafe in the lobby. Staff was very friendly and quick in processing us. I didn't like that the room had very dim lighting, especially in the bathroom. It was rather dark