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Busy city centre hotel, excellent location, very helpful staff Room was so hot has to keep window open at night even though it was snowing,
central to pubs
Very helpful and friendly hotel staff. Very comfortable bed and good room facilities. Traffic noise disrupted my night's sleep somewhat.
Friendly staff and good facilities Noise, woken up by both guests and noise outside the hotel.
excellent location, lovely staff and good facilities.
Staff very good No sky tv. Jacuzzi in bath didn't work.
They provide free internet which is great.And the location is good for travellors. The floor could be a bit of old and the noise from upstairs is annoying.
The staff were excellent and bent over backwards to help. Parking facilities
Beautifully restored staircase, on site parking, central location For a "superior" room, the furnishing was a bit utility, and the battlship grey colour scheme in the refurbished corridors was depressing.
Ambience Room too small. Too hot. Window did not open. No 350
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Friendly staff and easy parking
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
Staff were excellent Hotel rooms were too hot
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Excellent facilities and service. Fantastic breakfast! None
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Wonderful Staff, beautiful hotel , terrific location !!! No
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
I was impressed with the Grey Street Hotel and will definitely be staying there again.
handy to town centre
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
Requirements met for a one night stay.Good value for money-£45.
the black mould all over the bathroom ceiling!!!!
Staff very friendly and helpful Public areas very worn
Situation of hotel.easy access to shops,bars.cleanliness
Checking out Everything
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
The location of the hotel
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
central to town centre
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
good location, good breakfast
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
the rooms were cold poor wall controls and no instructions made in a cold stay
location very good parking charges
closeness to northumbria uni
Service and Food
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
it was nice and comfortable, breakfast was lovely everything was just fine
The peresonnel were really courteous, and helpful and the room was comfortable. Great breakfast... thank yuo againa to wonderful staff Nothing that springs to mind - it was a good experience all round
Excellent location in the Quayside area of Newcastle. Staff were very friendly and helpful. Room wasn't prepared and shower head was missing when we checked in. We had to be moved to a another room. A brighter decor would improve the atmosphere.
Its proxcimity to centre of town Bar downstairs rather noisy in rooms
Central location. Very comfortable and attractively furnished room. Helpful staff. For a place which was trying very hard to be 'designer' and cool, there were some odd features - plastic glasses for fruit juice at breakfast, for example.
Location is great for nightlife. Receptionists friendly. Bathroom smelt of damp. Staff refused to serve breakfast at 10.25 despite breakfast being advertised until 10.30. Overpriced.
Reception staff were very friendly. The rooms and corridors were dark and the carpets dingy. The bathroom was clean and nicely tiled but my bed had a dip in the middle.and was uncomfortable. The windows were grimy. The cooked breakfast was ok but the coffee was like dish water. There was a strong smell of disinfectant in some areas. Two of our bedroom lights did not work and we had to ask for a heater because the central heating had been switched off (mid April in Newcastle was still quite cold), the heater did not work so we went to sleep without.
Breakfast & free parking. No complaints at all.
The friendliness and helpfulness of the staff. I couldn't fault them. Bit noisy from Thursdays to Sundays because of Jimmyz Bar being underneath, but the live music finished at 11pm and there was secondary glazing on the windows which helped. Other than that, no problems really.
Nice place and good location and good price. Good decor and breakfast. Could have been a little cleaner, a bit dusty round the edges.