Reviews for Payless in Kansas City
- All reviews 100%
Sep 10 2016
Cons: Counter guy failed to return my license and credit card at pick up. I did not notice until later that evening, too late to take care of the problem until next day. Had to interrupt my plans to make return trek to airport to retrieve items. Different people working but no one seemed too concerned.
Aug 9 2016
Pros: ALL WAS GOOD
May 2 2016
Pros: Staff was courteous
Cons: I chose Payless because on kayak it stated it was located in the airport and I paid more assuming I didn't have to take a shuttle off site. All car rentals were offsite so not worth paying more. I was disappointed that kayak didn't have updated info. Separate issue.... When returning the vehicle, they said I should go inside and wait in line for a receipt. This is the only car rental company that doesn't use a handheld device to print receipt for customer in the parking lot. Get with the times!!
Dec 17 2015
Pros: Short wait time, efficient service
Cons: Instructions for returning the car were not clear (there was no attendant receiving returns when I arrived: do we leave the key in it or return it to the desk?) but this was answered quickly.