Reviews for Payless in Nashville
- All reviews 100%
Mar 16 2017
Rental Lied and Lied and Lied
Pros: The car had a fuel tank of gas The car was clean The car was brand new
Cons: The agent told me that the car class i reserved only wasn't available and i would have to upgrade (there were cars in my class available) The agent added optional roadside and claimed it was required The agent refused to correct the issue when i immediately addressed it I was second in line and waited 45 minutes while the agent argued with another customer about why she could not refund a bad charge BNA airport is a hassle to pick-up a car from returning the car required another trip inside the airport because the rental was not in the log only had kias (I hate KIA) agent lied about the MPG claiming the car was rated at 55 mpg while the mfg claimed 31 mpg agent lied about the passenger capacity claiming it only had 2 seats; there were 5 (she was only interested in selling the upgrades) Dishonest Culture
Mar 14 2017
Pros: It was convenient on location. All rentals were at the airport so you didn't have to shuttle anywhere else.
Cons: Pricing!!! Friends traveling with us waited a week after us and got their rental 50.00 cheaper. Same place - same process! Frustrating.
Mar 14 2017
The worst car rental i have seen
Pros: Nothing to like in payless service. The worst thing is the front desk people.
Cons: The service providers and the front desk people doesn't respond to the customers. I forgot to fill the gas tank and they charged me 9.89$ per gallon. Even i am talking phone to the front desk people they suddenly shut the phone and not responded anymore. Nashville payless service is the worst service that people having in all of rental services.
Mar 12 2017
Cons: Charged over double the amount that was advertised online. Horrible customer service.