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Is beachfront but the beach is the marina so it's stinks like sewage and the water is brown not blue and full of boats.
Its on the beach, staff was extremly nice-amazing. The beds were hard as rocks. The food needed help!
Yoshi the bar tender at the sports bar is an amazing bar tender. Hotel is close to everything in the area. They push too much with buying a time share "wait they don't call it time share". Just say ur not interested and they'll leave you alone.
The hotel had no reservation from booking.com and the last room they gave us was not good Personal, limpeza, animacion
Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel. The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.
My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others. Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!
Loved the beach low water current The suite upgrade was amazing Weather was perfect It would of been better if they had an all inclusive plan
the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!! The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!
Great location, Attentive staff and Cold AC. Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.
Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money. Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.
Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER
The entire layout is pleasant The internet service is only free at a certain area, does not available at my room.
The staff is amazing. They made sure our trip was fantastic. Resort is very well kept and clean. The food was wonderful, and fun theme's every other day.. If you want to be close to the beach, this would be the only flaw.. I did not mind taking the shuttle to the beach club (which by the way is amazing as well). The shuttle was on time every time, and went to the beach club and shopping area at 5th avenue
The food, service, entertainment, and employees were all very good. They are respectful, courteous, responsive, and friendly. They made our stay very welcoming and comfortable. We had a small ant problem which resulted in them getting into our luggage and clothing.
Location The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Everything, was nice! access to the beach you could improve
The room was cleaned and made up very nicely each day. Different animals made out of the shower towels were placed on the bed each night. The food was not up to the usual standards for a hotel of this price range. Spent a lot of time pushing time share options....
Location - close to downtown Carmen Pool some staff Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
Generally it was clean and the booze was of good quality. No beach, poor service, resort smells bad and the food is not very good
The all inclusive nature was great, the staff were fantastic. The wine
Outstanding hotel, the staff were great. Had a small trouble at check in because I booked last minute but other than that everything was excellent.
Although it wasn't the fault of the resort it was disappointing that the beach was covered in seaweed they could not keep up with cleaning it and it prevented us from enjoying the beach
I absolutely Looooooved this Hotel, it was the MOST beautiful Hotel i ever stayed in and the staff and food was impeccable......... Love Love Love Love Loved it... 100 stars..
Location entertainment staff spa attentiveness value , rooms felt secure Third world country ,phone didn't work at first ,water problems during rain at room door entrance ,room safe had to be fixed ,constantly asking for every meal and service for room number , prices for water sports were not fixed but negotiable
This is the 2nd time my wife and I have stayed there. Everything is always top notch, the people remember you and they go above and beyond when it comes to service. Also, it never feels crowded. We will be going back yet again
The grounds were immaculate. The pool was very nice, and there were always chairs available during my stay, no matter what time of day it was. (I stayed between April 28 - May 5). My room was great as well, a nice walk-in shower, good AC, a mini-fridge stocked daily with water, soft drinks, and beer. The room was a ground level garden view room, which I highly recommend. The ground floor rooms have a nice large patio, compared to the upper floors which have a smaller balcony. The food was also impressive. I'm a vegetarian, so I sometimes worry about choices, but there was always plenty of options at the buffets. At the A La Carte restaurants there were fewer choices, but that's to be expected. I found that sometimes the service was a bit lacking. This is often rare when visiting Mexico, as in the past I have found that the staff are generally quite eager to please. There were some good staff members of course - we had all lovely servers at the buffets, and Mario, who cleaned our room, was excellent. However, we encountered a number of average and below-average employees during our stay, at the front desk there were a couple unpleasant people, as well as some of the bars throughout the resort. It seemed the bar staff gave service depending on how well they were being tipped. The beach is also a bit of a let down, brown water with a large amount of seaweed washing ashore - but hey, it's nature, you can't really complain. It was nice that the traveling salesmen who patrol the beaches were not allowed to come ashore. They waited at the water line and called out to come a see their products, but they didn't bother you while you sat on your lounge chair in the sand. On the other hand, I found the resort photographers fairly pushy. When relaxing at the pool they come around and force people to take photographs wearing sombreros, holding iguanas - that sort of thing. Maybe some people enjoy this, but I prefer to sit in silence and read my books and they were incredibly pushy, they wouldn't take no for an answer!
Food was great and rooms were comfy The facility is just too big and hard to navigate at times. Stayed in Mexico many times and there are better places to stay for the same price.
The food is amazing many choices to try different foods. The staff is very friendly, helpful and over all did a great job. We were very impressed with how everyone went out of their way to make our time there memorable. There are not designated smoking areas and sometimes hard to avoid smoke. The shows at night are very fun and entertaining, but was very hot and smokey.
The rooms were clean. Every single staff there seemed to lack management and quality service. When escalated, manager did not take ownership and try to resolve issues.
The staff was very friendly and cooperative. The facility was very clean. The staff always keeping everything clean and stocked. We enjoyed using the gym. Our room was very nice and more than what we expected. The only negative was the bed seemed broken. It had a dip on one side. At the end of the day we were so tired, we didn't say anything. but I'm sure they would have done something. Maybe staff should keep an eye on the state of the furniture. Also the water in the pool was very very cold. We couldn't stay in it. But the beach made up for it.
Pools were large, food was good. Staff was excellent. Beach had lots of weeds in water. Not sure if it was just a nature thing, but the staff cleaned it every day.
The food & facilities were better than expected for the price range of the hotel. however, this is described as a 5 star hotel and that it certainly is not. On the whole I was very satisfied and would return in the future. The beach area was the worse I have ever visited with sand bags to try and keep it in place.
Steakhouse was excellent. The shuttle to Playa Del Carmen was only 65 pesos each way. Very convenient. The beach is terrible. I know this isn't the resorts fault, but unfortunately for them, the beach is part of the experience.
They have an amazing pool and the beach front was great. I was also visiting the Ocean Maya which is right next door and is 100% nicer overall except for the beach swimming area. Definitely would stay at the Ocean Maya next time. The grounds at Bluebay also were kept up nicely. The food was average and the drinks were good. The complex we were in was in very poor condition and there was only a deep soaker tub in our room that you used to shower but you had to step 2 feet up and a foot over to get into it. A true killer if you had too much to drink. If you are only looking for a cheep place to stay, this would be it. I'm not a seasoned traveler but I would only give this resort a 2-3 star rating based on 5 being the highest. I would not go back to this resort. Only a soaker tub that was absolutely crazy to get in and out of in order to shower. Forget about it if you had anything to drink because if you slipped getting in or out you'd crack you head open or throw your back out and I'm not an old person.
This is a perfect location for some phenomenal dives the boats come directly to the resort to pick you up from the dive doc There are three dive shops they compete for your business . I was a solo traveler on this trip mostly families and couples however I still had a great time met a lot of fun people The food was plain Jane nothing that incredible I rate the food on a scale of 10 I give it a solid 5 1/2 I was strictly there for the diving so I didn't mind having plain Jane food however. The staff seems to move extra slow however it is the Caribbean and I'm used to a faster pace of life so not a big deal . I do feel that the Internet could've been much faster and they shouldn't charge for Internet in your room in this day and age
The free snorkeling equipment was great. The Italian restaurant was amazing--the lobster was the best I have ever had. The beach-front room was the most beautiful view on the island. It was confusing when we arrived. On the Website it shows several restaurant and we were only allowed to eat at one nice restaurant along with the buffet.
Do not recommend , is pretty far from everything , food is bad, alcohol is bad , rooms are outdated , old
Of course, the weather was nice and there was one restaurant that was decent. Other than that, it's hard to find much more that was good. Cleanliness was a HUGE issue. A friend of ours had multiple blood stains on their sheets. When they demanded a new room and showed the front desk pictures, they laughed and said there wasn't one available for a day. They ended up sleeping on beach towels that night. Food was pretty terrible. How do you mess up french fries? All 6 of us ended up having bad stomachs from the food here. Everything was watered down - including the KETCHUP! I expected the drinks to be watered down...but the ketchup??? Overall, after 3 nights, we were ready to go home. Everything was subpar. Oh, and the beach was rocky. Sand was obviously shipped in...not great. A definite SKIP. I won't be returning.
Friendly staff Food was not great for lunch and dinner but buffet breakfast was awesome.
The beach was awesome. Very rocky but awesome. The drinks were good. Rooms needs update. The air conditioner was loud. Wifi in the lobby is slow. Food was ok.
the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
The most wonderful resort, outstanding position, excellent service and staff. Near and easy to visit Playa del Carmen by using the local transportation. Perfect vacation.
Grounds were fairly nice. Room seemed clean. Pillows were horribly uncomfortable really almost comically bad pillows -- mak ing decent sleep impossible. My wake up call came an hour and a half early at 2 am! No hot water for shower. Ceiling super thin heard every footstep of upstairs neighbor. No view from room. Service was not great. Drinks weren't good and food was just okay.
Overall the resort was very comfortable. We could have as much privacy or as much social interaction with others as we wanted, and the staff was extremely helpful with everything. The ocean itself was disgusting. The water in the Riviera Maya is supposed to be clear and beautiful, and typically it is, but where we stayed it was murky and full of trash (our ocean view included floating plastic ware). Thankfully, the resort had two pools. Next time around, however, we may opt for a hotel that isn't all inclusive but has a beach we can swim in.
Sax Player, Club Level Beach Beds, Landscaping, Italian Restauant, Not enough bars, swim up bar in bad shape, better daytime activities at pool, beach area in front of resort not great,